El Corte Inglés Reviews 

Went into a huge store for some sports goods.

I realise it’s a place where sellers obtain space for their products but I presume staff are generically hired.

Service was terrible as no one asked me if they could help though I made it obvious I did need it.

Eventually I asked a man who walked past me several times to try a certain sports shoe.

Of course the discounted colours were not available in my size so I picked the other options which frankly were not that inspiring but fashion is not what I buy for predominantly.

I got my shoes to try and the guy disappeared.

Back on the slippery slope I then had to wait until I could find help again.

This went on far too long as I tried different sizes and eventually I made my purchase with a different member of staff.

Staff are there to serve, promote, answer questions and ultimately sell. With my wish to get in and get out with a product I needed sooner rather than later, I would have been gone empty handed.

If this is “service” no wonder on-line purchasing is popular. Being a number and not a person works on-line but not in a store where people go for personal interaction.

El Corte Ingles staff was very helpful when I purchased Samsung 65 inch TV. The installation of TV went very well. Installer arrived the correct day and was able to install TV with no hiccups. All in all, my experience was great! TV is amazing.

Very good grooming cut of our cockerpoo milo
Recommend groomer

Bought a nice baby outfit for €19.99, well, nearly.
It was on a hanger but it wasn't what I thought it was. There were 3 parts which ended up being €54 at the till.
I could have refused to buy and left embarrassed but that would
appear to be the ploy, embarrassed people o to paying more through misleading the public
My opinion is it is underhand and unscrupulous.

I made a purchase on 2/8/25. I told them if it was possible to receive it on 13/9. They send me an email confirming my request. They cancelled my order without sending me anything. This is unacceptable. They have no service. The chat is non existence. I received an email saying that my request of cancelling was fulfilled. I havent requested to cancel an order that cost me more than €230. I believe that an employee wanted the goods and cancelled it. So unprofessional

Ordered furniture from ECI and was expecting it as advertised. It was not. The advertisement clearly said there was NO assembly necessary. This was very important to me as the furniture was heavy and I cannot lift. When it finally arrived, we had to arrange private people to assemble it! The information I received, regarding delivery, wasn't truthful; I was told it had left the warehouse and would be delivered on that day, as advertised. I made several calls to customer service, when it wasn't delivered and all the women agents were rude, aggressive, unhelpful, had no knowledge of anything and some hung up the phone, despite the fact that I was polite and patient. 1 male agent was very calm and appeared helpful but he also gave me false information and was not knowledgeable at all about the delivery. No Customer Service agent could even tell me which courier service they use. When the delivery finally arrived, it was by an unknown, unbranded local van. The delivery crew told me that it wasn't true that the item had left the warehouse, when ECI had told me, because they had just that morning been there to collect it. The item was defected; it had a design fault; in the drawer were compartments but I am unable to use one of them because the design prevents the drawer from opening fully. I tried endlessly to complain and request compensation for the assembly and for the defect or at least the delivery cost. However, I was rebuffed on the telephone and when I sent an email to Customer Services, I received a reply that said they will offer nothing and do nothing. "They never do that kind of thing. That simple! I then attempted to make contact with the Executive Board office in Madrid, complaining that, as a public company, they have an obligation to serve their customers in accordance with Spanish and EU commercial law and that they have, by misguiding the customer, violated that law. Every email was returned with the report that my access to those board members was not allowed. I then forwarded the letter to the communication centre for forwarding; I received a return email that was totally blank. They offer the worst on-line or in-store after sales service and the worst customer relations service I have ever experienced. They need to be held to account, as their Chairwoman has stated in their Annual Report that ECI are mostly proud because of the excellent customer care they offer. This is, of course, completely untrue. There are over a further 1,000 reviews on the review site Trip Advisor that have declared the store 'terrible' and have described their experiences the same as this site and the same as my experience - that they are left dissatisfied with the appalling, non-existent, after sales service. ECI will do nothing. As a result, I have even stopped my on-line grocery shopping with them. I will never trust them again. Spain desperately needs more department stores. In the UK there are over 26 major department stores with hundreds of branches, thriving with excellent reviews because of the healthy competition between them. In Spain, there is only 1 - which means there is NO competition. Putting it simply, they don't care just so long as they can accept your payment into their bank account to earn them interest, in addition to their 512€ million net profit (for last fiscal year) whilst they fail to provide an honest and accurate service or make any attempt to put it right or find a solution Our money is earning them money so why do they care?

i ordered a coffee machine. It arrived quickly but the quality of the product was lower than expected. 3 stars and not less because el corte ingles is not 100% resposible. however, they sell low qaulity products

Santa Cruz -very bad service in cafe.

I ordered a washing machine for a specific date. I waited for hours and realised they sent an email saying their was a delay. They didn´t say until when was the delay. I contacted customer service through the website and was given a phone number that doesn´t exist. I then chatted to a customer care rep online (which took about 30 mins in total) to receive no help and they were extremely rude. I was left with, ¨we don´t have that information¨.

I ordered a table from El Corte Inglés in May and it finally arrived in August. No regular updates, poor communication, and I had to chase for information multiple times. For a premium store, the delivery process was incredibly slow and unprofessional. The table is lovely, but the experience was frustrating and I would hesitate to order furniture from them again.

Would NEVER order from them again. Bought a fridge freezer on the Saturday with delivery expected the following Wednesday. Waited all day, didn’t arrive. Absolutely no communication from ECI. After trying live chat & the “quieres section” on my login page to no avail, eventually got through on the telephone, C/S advisor could tell me NOTHING. He had no access to where my item was, what the tracking number was even who was supposed to be delivering it, absolutely useless! He said he’d contact the relevant dept & I’d get a call to arrange a new delivery date. This was Wednesday… On the Friday I received a text message, great, must be the new delivery date. But, nope... It was informing me that my delivery would be arriving the previous Wednesday (the one that didn’t turn up!)
I logged in to my customer area & tried to track my order, still had not been updated since the day I bought it! I tried the help feature yet again and sent another query, I got the automated reply to email but no answer followed as promised.
All in all I’ve lost count how many times I tried & failed to trace my PAID FOR fridge freezer through every avenue open to me. After almost a month & the last connected call to C/S being as fruitless as the rest. I told them I wanted to cancel the order & get my money back so I could buy it from a reputable company. She agreed to do it, I braced myself for another fight! But, amazingly the order was confirmed as cancelled that same day and the money back in my account the next day.
I wish I’d read these reviews before I bought.
DON’T DO IT!

Good service and goods

Ordered 4 items. Returned 3 items in 1 box. They have processed refunds for 2 items but say I cancelled the return for the 3rd . If they received 2 then then they have the 3rd. THEY WERE IN 1 BOX. I have sent 6 emails to clientes which they ignored. I have tried to telephone but I do not understand the choices to speak to an agent. I have also had 2 different couriers come to my home in the past week to collect the 3rd item. I told them that I did not have it because it had already been returned. I have now had to give up and I am out of pocket 55 euro. Their Customer Service is a disgrace and not at the standard for an upmarket store. I am so angry and will never shop with them again.

Put real baristas at the coffe bar, that do not put cinnamon in the cappuccino without asking, then tell lies that this is how cappuccinos are made in Spain... Plus, use fresh milk for an ILLY cappuccino, NOT CHEAP long term milk UHT, That is extremely bad for people. Come on! You are using ILLY coffee, the best in the world and ruining it with cinnamon and UHT milk!

We ordered multiple things online which should have been delivered in three parts.
The tracking status was updated only for the first part of the delivery. The second delivery we received only after calling the support. And for the third part we are still waiting... Since one month without any updates... Very annoying.

Constant error messages when trying to check out. Often takes literally hours to buy something online due to errors and website crashing. Customer service agents are unprofessional and extremely unhelpful.

Be aware of "El Corte Inglés" Plus free delivery plan for 1 year - Resume:

- They had a nice promotion on a product
- The delivery costs would be 40 €
- You can buy the annual 'plus' plan for 19,90€
- They cancel the order of the product
- And you cannot get your 19,90€ back

Well that is easy money!

Poor service from El Corte Ingles. We bought some furniture from the store in Alicante and delivery was arranged for yesterday. They failed to deliver. Subsequent phone calls with the company have been most unhelpful. Still no idea if or when it will be delivered and El Corte Ingles staff seem totally uninterested. Will certainly avoid the company in future and it is definitely not recommended.

I bought a 16" Samsung laptop in El Corte Ingles Barcelona on 30 May 2025. It was not in stock, but the sales lady, Amanda, promised that it would be delivered to my home the next Tuesday 3 June 2025. Today, it is the 19th of June, but still no computer. The delivery company MRW does not respond to our calls. Customer support in Corte Ingles does respond and writes up a ticket, and even though I cancelled the order for non-delivery on the 6th and 9th of June, they continue to say that they can not reimburse me until the computer is returned to them. Well I suspect that the computer was lost or stolen from MRW. This is the worst experience I have ever had for a purchase.
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This is an update. The real culprit was MRW delivery who apparently lost the shipment. As a last resort before asking Mastercard fraud department to reverse the charges, I went to the Barcelona store where I bought the computer. I first talked to a woman who said she could do nothing but then told my story about waiting three weeks for a delivery that was promised to be completed in 4 days to a serious looking male employee, who turned out to be very knowledgeable and friendly.
After he spent about 15 minutes talking to a "responsible" (some form of a manager), he made a reverse transaction, and one minute later I had my money reimbursed to my account.

Awful delivery management experience.
No simple online method like normal companies.
They call you multiple to confirm the delivery date and leave messages.
You call back and wait on hold for 10 mins.
They offer to call you back instead of waiting.
When they call you back they forget what you called about and you have to speak to automated system to get to the delivery management.
I gave up..
Just have an online system to update the delivery!!