Electrical Showroom Reviews 

Was slightly hesitant ordering a nest 3rd generation thermostat from Electrical showroom due to some negative reviews and the fact it was the cheapest price online anywhere. But with credit card protection nothing to lose so I placed an order at 11:30am Friday morning. Item arrived at 12:00pm Saturday.

Brilliant service and will 100% be using them again in the future.

Just want to take a minute to recognise some fantastic customer service. I bought a Google Chromecast Ultra from these guys, £10 cheaper than anywhere else with free 48hr tracked delivery. Unfortunately, it had a fault, I emailed to ask for a replacement and received a call that afternoon with an apology, a replacement was sent out next day, with a prepaid label to return the faulty one. Outstanding, well done.

First time i've used this company, as they had a good price on the Nest Hello with a Google Speaker. Can't fault it, received within 48 hours as advertised, had order updates. Even with Covid-19 going on. Would order again. :)

DONT ORDER ANYTHING BUST COMPANY.....

ordered a camera Friday last week for next day delivery paid extra.
received email saying dispatched nothing turned up. chased Monday / Tuesday
wednesday i received an email saying they could not find any proof that they had even dispatched it and would send it out and should be with me in the next couple of days.

on each occasion i requested a tracking no . which they never supply.
i'm now getting there emails returned saying no listed address.

going bust ... someone should take down there website.

Still waiting for my item after a next delivery was paid for it’s been 2 days longer than expected and I still haven’t received it

Ring door bell and ring floodlight cam was a good price in a bundle, delivery was meant to be on Friday last week but came the following Monday, but given the situation with Corona Virus it’s understandable that things are delayed. All in all I’m pretty pleased with the service.

Ordered a nest smoke alarm, notified it has been dispatched but with no tracking number. The item has never turned up. I’ve tried to ring, email, web chat with no response. Suspect they are going under. Do not spend any money with them.

Bought many goods with them. I have used them before with no issue. However no confirmation email for my order. Tried ringing. Been on hold for forever. No response. I am feeling I need to go to my bank to ask for a refund.

Terrible service. I won't be using this company again. Seriously avoid this company.

This outfit is a joke. Don't even bother ordering anything from them. They wasted my time and ruined my travel.
I ordered basic 6 socket extension lead. Didn't hear anything. A week later, I enquired if the items had been shipped. Got this reply after four days "Hi,

Unfortunately these are out of stock, please accept my sincere apologies. I’m not sure why you weren’t informed as that’s normally our procedure when items are out of stock. These are on order and will be here tomorrow, as soon as they’re with us we’ll ship them on a 24 hour service.
"
It's now three weeks since I paid for these items and still haven't received the goods or heard from them so I've asked for a refund.

"Customer is King!!!!"

I ordered an item 2 weeks ago. Received the notification email that it had been posted Royal Mail 48 tracked. Never received anything.

I've been trying daily to contact them without any luck. No response to emails. Rang and sat on hold for 30 minutes, no luck.

I'd like my money back. Will be reporting the company to trading standards.

Ordered 2 items. Got notification that they were posted. No tracking number. When I called I was told they were posted and give it a few days. Decided something wasn't right so called again only to be told they were not posted and they had no stock. They are still advertising them as in stock. No explanation as to why mine were marked as posted. Got some wee rude ned that really shouldn't be taking to anybody never mind customers. Eventually got a refund but another company that should not be trading.

This company is a scam, i am so disappointed and upset. I have been ringing them daily for an update on my order, on hold for 45 minutes each time and no answer. No live agents available either. I left a message through their website and sent an email but no reply. I have been totally ripped off. PLEASE STAY AWAY AND DO NOT USE THIS COMPANY. You will lose your money.

This is really FALSE. Items have not been sent, it is impossible to call or respond to emails

They don't answer their phone over 40 mins hold on three occasions but still no luck. Several emails with no response. Zero customer service.

They dont answer their phones. Ever! 30 mins on hold.

Ordered a smart light switch that never arrived.
Sent an email that I know they got as I received the normal automatic email that said so.
Waited waited and waited but NO response.
While I don't like losing money judging by the reviews I've read it's not worth chasing them.
I should add that I ordered some smoke alarms
at the same time that did arrive in good time so
they are not all bad but because of the problem
with the switch I will NEVER be buying from them again.

I have been calling their customer service number for three days in a row an no answer. Currently on the phone on average for 2 hours before giving up!!

Sent three emails requesting tracking number so i can trace through royal mail no response.

Sent a message via their live chat no one available. Sent an email request through their website no response.

Who do we contact, phone no one answers, email no one answers, live chat no one available, website no response what type of customer service is this?. I am very disappointed.

been waiting on my product for a week!.

Ordered something on the 4th with 48 hour delivery time, after 8 days I contacted them after not receiving the item, they promised me an item will be sent out again on a 24 hour deliver, after 13 days I still have not received what I ordered or a refund, complete joke of a company, I suggest avoiding it

Dont answer phones, no email to confirm delivery but money gone.
SCAM!!!!

Bought two ring doorbell pro's, cheapest on the web, after a couple months one of the doorbells had a problem which ring customer services could not assist, was told to send back to supplier as warranty, Electrical Showrooms dealt with the matter professionally, sent a new doorbell and i returned the old doorbell, excellent customer service, was kept informed all the time, would highly recommend Electrical Showroom!