Easy to locate the exact light I was looking for at the website. Order was processed smoothly. My only issue was with the shipping notification process. The order confirmation email I received Ma... See more
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Review summary
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Reviews shaping this summary
I ordered a part and they came with the…
I ordered a part and they came with the wrong connections and the wrong color. The return process for this company is hell. AFTER multiple emails back and forth they decided they wouldn't take back their products. I lost $80 plus shipping on a product I now found in Home Depot for $15 smfh terrible!! STAY AWAY FROM THIS COMPANY DO NOT DO ANY BUSINESS WITH THEM!!
everything
Fast order filling & delivery at a great price & as advertised
Fast order filling & delivery at a great price
I ordered specific smoke detectors
I ordered specific smoke detectors, and rather than ship the ones that I ordered they substituted with different ones and didn’t contact me first to ask if I wanted a substitution (which i did not!). I called in and told them they should have contacted me before shipping substitutions because I would have declined and asked for a refund before they shipped anything. You should never ship a substitution without asking the customer first if they want it. Now I have to take time out of my day to talk to customer service, submit an online form, wait for a label and print it off and take the items to the shipper to return. This should never have happened. I would not buy from this company again.
The item was at a very good price
The item was at a very good price, and it is a perfect fit.
Easy to search and navigate site and…
Easy to search and navigate site and support email was very responsive.
Yes I received my equipment very…
Yes I received my equipment very pleased how everything work out
Excellent!
Great prices, excellent communications and decent shipping times! Highly recommend these folks
Very satisfied
Had to wait a few days for shipping versus running to Lowes to get smoke alarms rught away, but no big deal. Even with a$16 shipping charge, theee alarms were still $19 less than at Lowes, even with my 10 percent veterans discount at Lowes
Service was quick and smoke alarm works…
Service was quick and smoke alarm works just fine. The charge for postage and handling was excessive. The part I really don't like, altho I don't know who is to blame, is since I placed the order I have been swamped with ads on both my phone and computer for your company. I accept one (1) and only 1 communication from or about you beyond my receipt. All of the others are unwanted and lead me to not consider your company for any other products.
took way to long to get my order
took way to long to get my order, the emails i exchanged with your company led me to believe the order did not get placed until long after I was expecting it to be delivered.
I am a new customer and it was a tiny order,
it slipped thru the cracks.
Bottom line, your people did not care enough.
Ease of site
Ease of site. No bullshit. Great price. Quick delivery.
good experience
It took me a little time to get oriented because I don't normally put up fire alarms. Your extra "harness" did speed up the installation.
Hard wired /DC Smoke alarms
Hard wired /DC Smoke alarms
We ordered smoke alarms & they updated us to the newest version of what we ordered. The only thing I didn’t like was the cost of postage. They came In usps about a week later. Will install tomorrow.
Had a great experience
I had never ordered from this store before but I had a very good experience. I was able to add on to my order with an actual person (!) and received my order fast! Prices were good too.
Product Exactly What I Needed
Product arrived just fine, and just as described. Only wish that it would have shipped faster. It took a couple weeks to receive.
received my order in a timely manner…
received my order in a timely manner had to contact customer service for a receipt got it same day
Fast delivery and shipped what I…
Fast delivery and shipped what I ordered.
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