ElectroMarket.co.uk Reviews 

1,614
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and helpful staff, who provide valuable advice and quick resolutions. Many people praise the rapid delivery, often receiving orders quickly, sometimes even the next day. Consumers are also very satisfied with the quality and range of products, finding them good value and well-made. However, some customers noted delivery issues, including unfulfilled next-day promises, or items arriving damaged or going missing. A few also experienced faulty products upon arrival or shortly after, with some facing difficulties with after-sales support.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and value for money. Many... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising products as well-made, top-quality, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more

Company replied

Rated 5 out of 5 stars

I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... See more

Company replied

Rated 5 out of 5 stars

We had ordered some snow liquid for our school. It was next day delivery, however the item had not been delivered. We got in touch with Electromarket and explained the situation. The item was with the... See more

Company replied

Rated 5 out of 5 stars

Called this company twice now for information and technical assistance, and spoke to Mike in sales both times, and I’m guessing this was a coincidence, but what a guy. Great knowledge and very helpfu... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,614)

133 reviews in the last 12 months

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Rated 1 out of 5 stars

beamz f-1600

I bought a beamz f-1600 from this company for £429, the hazer has been nothing but a money pit. first test it would blast once and freeze after that. at this point contacted support where they asked me to send it back costing me £78 pounds due to weight .it was quickly sent back being told it had been tested and working. first test it did the same thing, after reaching out to support they suggested changing parts. this cost me £26.98 and £65 pound to have them fitted. all this didn't work I paid an independent electronics engineering £70 to check the machine where he found multiple dry joints and one board wasn't working at all. back to support who's last email was February showing the prices of the boards and then telling me they were out of stock. since then radio silence.

TLDR: machine cost me nearly £700 for a non function machine, I would not recommend buying from them they have never offered to replace the machine or take responsibility for the costs incurred

February 19, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi there, I'm sorry to hear that you have experienced issues with your purchase from 10/03/2023. In case you didn't know, you have 60 days from the original purchase to return/replace/upgrade your order. Following on from that, all of our A-grade products are covered by a 2 year manufacturing warranty. I can see that you returned the machine under warranty, and after extensive testing, our engineers reported that no faults were found. I'm sorry to hear that the courier costs were expensive. We recommend using a comparison site like Parcel2go or Parcelmonkey for competitive prices. We reimburse postage costs up to £20 if a fault is found with the product. As the 2-year warranty has now expired, although we would not look to repair the product at this point, we can supply parts from our supplier. I'm sorry to hear that the parts you purchased and had fitted did not resolve the problem. If you believe that there is a fault with one of the parts, we will happily test them for you. Please contact our friendly customer service team if you would like us to do so.

The reason we did not offer to replace your order is that you contacted us in June of 2023 to report the problem, which was a month outside of the 60-day returns/replacement period. We followed the correct process and arranged for the product to come back to us under the manufacturing warranty.

Please contact us anytime if you have any questions or further queries

Rated 5 out of 5 stars

Excellent company and product

Excellent company and product . Purchased a FENTON FT10LED MK2 PORTABLE SPEAKER WITH HANDHELD & HEADSET MICS great quality although not tested mic yet !! Easy ordering and supersonic delivery .

October 24, 2025
Unprompted review
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Reply from ElectroMarket.co.uk

Hi David, thank you for taking the time to leave us such a glowing review! Please get in touch if you need anything else

Rated 5 out of 5 stars

Came with great service fast dispatch…

Came with great service fast dispatch and delivery in good condition and with great item wired up the fenton av to my fentonnspeakers and jamo 265anf jamo galeforce snd jsmo subwoofer and eltax on surround sounds amazing sound good has what a good car setup would so thanks

October 2, 2025
Unprompted review
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Reply from ElectroMarket.co.uk

Thanks so much for getting in touch and leaving such positive feedback

Rated 5 out of 5 stars

All good

Had what I wanted at a good price and quick delivery. All good

October 1, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Neil,

THank you for your 5* Review.

Regards

Rated 3 out of 5 stars

dreaded couriers

EM-S3236738
placed an order for a record deck for a family member
on the 29th sept was given next day delivery.
ordering process was trouble free, everything was fine until it was handed over to the courier (YODEL), they emailed me to confirm they had collected my parcel at 01.28 on the 30th sept and said it was at there central hub, and thats where it stayed.
I phoned electromarket thursday morning 2nd oct and have to say the guy i spoke to was very apologetic and was going to sort it out, but i had already made the decision to cancel the order, which he accepted and they gave me a full refund within 2 working days.
the reason for writing this is im a great believer in using companys instead of amazon, but what lets them down is couriers
unless these companys get to grips with there couriers more and more people will turn away from them and use amazon, which turns out to be more expensive.
I have given a 3 rating because my interaction with electromarket i could not fault.
guys i hope you can sort your courier out.

September 29, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Malc,

I am sorry to hear about the experience you have had with the courier letting you down.

Kind Regards

Rated 1 out of 5 stars

Vonyx speaker

Bought a Vonyx speaker not cheap what never been outside never get any water ,the grill get rust ,contacted the customer service and firstly they declined any responsibility than they offer me £12 and send me a link from Amazon to buy can of spray to repaint the grill what I thought was a joke,finally they said as a special favor they go send me grill to be replaced by my self.
Terrible after sales service.

October 1, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi there Alberto,
Sadly, these speaker grilles are not to be exposed to moisture, or they will develop signs of rusting. As explained previously, they are not IP-rated speakers; therefore, rust would not be covered under the manufacturing warranty, unfortunately. The rust-proof spray was recommended as an easy solution to the issue, which was offered as a goodwill gesture. We're sorry that you did not find that appropriate. As you were less than satisfied with that proposed solution for the rust spot, we offered to send you a brand new grille, free of charge, which would require you to fasten a few screws. That seems like a pretty reasonable solution to me, especially for an order over 11 months old.
As always, if you have any other questions or queries, our friendly customer service team will be more than happy to assist you further. All our best. The Electromarket team

Rated 5 out of 5 stars

Best web seller on the Net

Best web seller on the Net. Over last 10 years bought sound and smoke equipment from Electro Market and always have had an excellent service. Everything I've purchased has been great even the discounted B grade stock. This year having problems so only spent a bit on B grade speakers which came the next day and are top quality. So this may be my last Halloween event but I can definitely say thank you to all the staff who have advised me over the years, the fast delivery and great products. Only one product failed but I received a replacement the next day. 1000's of my local community kids have enjoyed Halloween over 10 years thanks to the Tech used. Perfect customer service. So 5 out of 5 great site, thank you E M!

October 2, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Mark,

Thank you for your review and your comments about your experience you have had with us.

Kind Regards

Dean

Rated 5 out of 5 stars

Delivery promise met.

Excellent service regarding the order and delivery, and also from the tech support team.

September 25, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Carol,

Pleased to hear about the excellent service you have had.

Thank you for your review.

Rated 5 out of 5 stars

Very helpful when I needed more…

Very helpful when I needed more information to resolve a problem I had because of the old equipment I was trying to attach their new equipment to. They found what I needed to resolve the problem and sent details so I could order the correct item. Would definitely use again and recommend.

September 22, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Sharon,

Pleased to hear about the helpful service you have had.
Thank you for your review and recommendation.

Kind Regards

Rated 5 out of 5 stars

Great service

Great service. Excellent price. Fast delivery.

September 25, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Raymie,

Pleased to hear about the great service you have had.

Thank you for your review.

Regards

Rated 5 out of 5 stars

Don’t think about it just do it

Don’t think about it just do it. Fantastic Sevice well happy thanks guys.

September 15, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

Thank you for your 5* Review about the fantastic service you have had.

Kind Regards

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service %100 recommend after service brilliant

September 17, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Mark.

Thank you for your 5& Review about the amazing service you have had.

Kind Regards

Rated 5 out of 5 stars

Excellent service

Excellent service. One of the two speakers I ordered was faulty but response was quick and could not have been more helpful.

Did have a problem with the couriers they were using, but, again ElectroMarket were excellent in responding to that.

September 17, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Nick,

Thank you for your 5* Review about the excellent service you have had.

Kind Regards

Rated 5 out of 5 stars

Very pleased with my new guitar & Amp

Very pleased with my new guitar & Amp, I don`t know how you do it for the price ! Great Quality you couldn`t ask for better, i will not hesitate to go to ElectroMart for future buys..............Many Thanks
Plus Delivery was so FAST !

September 9, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi David,

Thank you for your 5* Review about the products and the delivery.

Kind Regards

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, very polite and professional.
Package was delivered ultra fast and was well boxed.
Very happy with item, well worth the money.

September 2, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hello Gary, Thanks so much for taking the time to leave us such a glowing review!

Rated 5 out of 5 stars

This company is extremely fast at…

This company is extremely fast at delivering and great communication. Faster than Prime!! Ordered on the 22nd of august in the afternoon. Delivered the next day in the late morning!!!

August 23, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hello James, thanks so much for taking the time to leave us such a splendid review! All our best. The Electromarket Team

Rated 5 out of 5 stars

Outstanding service

Outstanding service! The team were incredibly helpful and went above and beyond. I had an issue with a product I purchased, and they resolved it quickly and efficiently. Highly recommended!

August 19, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Tom, Thanks so much for taking the time to leave us a 5-star review!

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