ElectroMarket.co.uk Reviews 

1,614
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and helpful staff, who provide valuable advice and quick resolutions. Many people praise the rapid delivery, often receiving orders quickly, sometimes even the next day. Consumers are also very satisfied with the quality and range of products, finding them good value and well-made. However, some customers noted delivery issues, including unfulfilled next-day promises, or items arriving damaged or going missing. A few also experienced faulty products upon arrival or shortly after, with some facing difficulties with after-sales support.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and value for money. Many... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising products as well-made, top-quality, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more

Company replied

Rated 5 out of 5 stars

I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... See more

Company replied

Rated 5 out of 5 stars

We had ordered some snow liquid for our school. It was next day delivery, however the item had not been delivered. We got in touch with Electromarket and explained the situation. The item was with the... See more

Company replied

Rated 5 out of 5 stars

Called this company twice now for information and technical assistance, and spoke to Mike in sales both times, and I’m guessing this was a coincidence, but what a guy. Great knowledge and very helpfu... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,614)

133 reviews in the last 12 months

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Rated 1 out of 5 stars

Angry and fuming

Update
I new this would end in tears so my parcel is missing.. yodel claim it was delivered to me but instructed that mo one would be in and to leave the parcel with a neighbour a clear instruction. Got home no card knocked at neighbour no parcel... can't speak to no one at yodel on live chat told i need to wait 2 days for them to interview driver. Fuming im just Fuming. This hole process has caused me nothing but stress im out of pocket with no product and a Christmas party in 3 days.

December 19, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Jason, we sincerely apologise for the issues you experienced with the item not arriving as expected.

I can see that there were multiple courier issues for your delivery, and as much as we try to do the best we can to resolve delivery problems it doesn't always work out the way we hope, especially at this time of year when all the courier services are so busy.

We are truly sorry for the problems experienced and for any inconvenience this caused you.

Team Electromarket

Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt dispatch, product arrived day before it was due. Order to delivery about 18 hours.

December 13, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Sharon,

Very pleased to hear about the excellent service you have had and how quickly the order was with you.

Kind Regards

Rated 5 out of 5 stars

Buy direct excellent service

Have previously tried to purchase through Amazon, and delivery never arrived, and Amazon were no constructive help,
Spoke to customer service agent at electromarket (Jordan) who was excellent after doing everything he could to help he explained that they offer a full service when bought direct with them true to his word the next day my daughters guitar set arrived, excellent service excellent company and will be buying upgrades direct through them.

December 11, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Dan,

Happy to hear about the excellent service you have had throughout the process.

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Absolutely fantastic service and…

Absolutely fantastic service and delivery and quality . Thankyou , so refreshing to do business with professionals .

December 1, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Vikki,

Really pleased to hear about the fantastic service you have had.

Thank you for your review.

Kind Regards

Rated 1 out of 5 stars

Purchased a record player as a…

Purchased a record player as a Christmas gift, was delivered with the invoice clearly on show, displaying the items and prices.

Wouldn't recommend, will not use again.

Edit to address the response: The packing slip was in an envelope/pocket (normal SOP) however the line items were visible - this is solely down to the way it is folded, had it been folded properly (with addresses showing - again SOP) and without the line items on show, it wouldnt have been an issue.

December 4, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

We’re sorry to hear about your experience. We completely understand that having the packing slip visible may not have been ideal for a gift. For all orders, we include a packing slip so customers know exactly what’s inside. This slip does not show prices, as it is not an invoice, just a list of the contents of the package.

If you’d like to discuss this further, please don’t hesitate to get in touch with us.

Thank you for your feedback, and again, our sincere apologies for any inconvenience.

Rated 5 out of 5 stars

Used a few times always great service

Used a few times always great service . Very helpful . Quick delivery 🚚 and great price
Fully recommend them

November 1, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Paul,

Thank you for your 5* review about the service and the product.

Kind Regards

Rated 5 out of 5 stars

I can't fault Electro Market

I can't fault Electro Market. Individuals with whom I interacted explained everything clearly, readily gave further information and were highly personable. An excellent experience all round. I hope they earn a decent wage.

November 21, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Kim,

Thank you for your 5* review and the excellent experience you have had.

Kind Regards

Rated 5 out of 5 stars

Excellent service

Excellent service. Xmas present

November 21, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Sue,

Pleased to hear about the excellent service you have had.

Kind Regards

Rated 2 out of 5 stars

I ordered “MAX SOLOART JUNIOR ACOUSTIC…

I ordered “MAX SOLOART JUNIOR ACOUSTIC GUITAR 3/4 - SUNBURST” as a birthday present for my son.
Unfortunately it arrived absolutely battered. I sent photos of all the damage (all over) to ElectroMarket who said they could offer £10 off or I could hang about a day for a courier.
I explained that for £10 less I could have ordered one of their refurbished guitars - which would have been in better condition than what I received. And that as a blue badge holder with mobility issues returning an order (especially of that size) isn’t easy.
Not very helpful at all.
As my son has additional needs so not giving him the gift he had his heart set on (the next day by this point!) just wasn’t an option!

November 13, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Collette,
I'm sorry to hear that your order showed up in less-than-perfect condition. I can see from our email communication that we offered you a replacement order, a free collection and return for a full refund, or a partial refund if you were willing to hold onto the product with the scuff or two it has. We could have done that the following day for you. Unfortunately, you did not take us up on the useful/helpful options provided. These options are still available to you by the way. We are always here to help, if you'd like to discuss anything with our friendly customer service team.

All our best

Rated 5 out of 5 stars

service

everything is outstanding from talking to someone to getting the parcel ,they could not do anything better

November 20, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi there Philip, Thank you for stopping by to leave us such an awesome review!

Rated 5 out of 5 stars

very good stuff

very good stuff

November 20, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hello George, Thank you for taking the time to leave us a 5-star review!

Rated 5 out of 5 stars

SNOW FLUID

Happy with the order, price etc.

November 3, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

Thank you for your 5* Review

Kind Regards

Rated 5 out of 5 stars

I was really pleased with the sales…

I was really pleased with the sales person who sold me a Fenton microphone and speaker system. I had a couple of issues, so was really impressed with their Customer Services and how they dealt with me so efficiently to my satisfaction.

October 24, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

Thank you for your 5* review and how helpful the team have been for you.

Kind Regards

Rated 5 out of 5 stars

It was very easy to make the order

It was very easy to make the order, delivery was very quick from day of order. The range of guitars and the support products were well coordinated which made it easier for a beginner to choose. Thank you

October 23, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hello Wendy, thank you for taking the time to leave us a positive review! We hope you continue to enjoy your recent purchase

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very helpful staff, Excellent Snow machine 1800 great snow effect, Very quick delivery
Will buy again from this company 100%
Prospective clients ;- buy from this company for great experience

November 4, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

Really pleased to hear about the brilliant service you have had.

We look forward to helping you again in the future.

Kind Regards

Rated 5 out of 5 stars

Great company

Product was exactly as described and delivered rapidly. Really pleased with this company.

October 20, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Shirley,

Thank you for your 5* Review.

Kind Regards

Dean

Rated 5 out of 5 stars

Easy To Order - Great Kit

Comprehensive web site that is easy to navigate. Simple ordering process and you are kept in touch with the status. Invoice sent without having to ask for one. Item worked 100%.

October 30, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Phillip,

Thank you for your 5* review

Kind Regards

Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly - the item was packed well & it was simple enough to make a order online

November 3, 2025
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Clara,

Thank you for your 5* Review.

Kind Regards

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