I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... See more
Company replied
We had ordered some snow liquid for our school. It was next day delivery, however the item had not been delivered. We got in touch with Electromarket and explained the situation. The item was with the... See more
Company replied
Called this company twice now for information and technical assistance, and spoke to Mike in sales both times, and I’m guessing this was a coincidence, but what a guy. Great knowledge and very helpfu... See more
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Company details
Written by the company
Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.
Contact info
Central 8, Caspian Close, SS17 9FN, Stanford-le-Hope, United Kingdom
- 0203 326 0900
- info@electromarket.co.uk
- www.electromarket.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Ordered no problems, kept up to date on order, fast delivery !!
May 28, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Arienne,
Thank you for your fantastic service, you have had from us.
Kind Regards
Dean
Reply from ElectroMarket.co.uk
Hi Robert,
Thank you for your 5* review about the product and price.
Kind Regards
Reply from ElectroMarket.co.uk
Thanks for the great 5 star review, so happy to hear every aspect of your order has been good for you!
Audizio RC32 Vinyl Record Storage Case - Black
I purchased a Audizio RC32 Vinyl record storage case for a birthday present. I was very pleased with it, it was a good quality product and excellent value for money.
The purchase was easy to make, customer service, communication and delivery was good. I would recommend this product and would shop with ElectroMarket again in the future.
May 23, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi, thanks for your wonderful review, it's really appreciated!
Online Speaker order
From ordering g online to delivery, excellent service and delivery service.
May 21, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Paul,
Pleased to hear about the excellent service you have had throughout the process.
Kind Regards
Items as described
Items as described, fast dispatch, fast delivery, all 5 star.
May 21, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi David,
Thank you for your 5* review.
Kind Regards
For a start I felt safe using this…
For a start I felt safe using this company the customer service was excellent and very efficient made me feel safe
May 20, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Stephen,
Thank you for your 5* Review about the excellent service you have had throughout the process.
Kind Regards
Great product
Great product, very competitively priced (actually this was the cheapest available) and next day delivery too. Thank you ever so much.
May 19, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Dave,
Very pleased to hear how happy you are with the product and price.
Thank you for your review.
Kind Regards
Dean
Good price and quick delivery
Good price and quick delivery. Lights are excellent for the money.
May 6, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Thanks for taking the time to leave a great review Tim. Fantastic to know you are happy with the products you have purchased.
Very speedy delivery
I got next day delivery and it was also free. Package arrived intact and works very well. I would buy from this company again in the future
May 15, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for the review Xander! It's wonderful to hear you had a good experience and will shop with us again in the future.
Everything was spot on with your…
Everything was spot on with your company but Yodel delivery was not a good experience they said sorry we missed you for 2 days but my cctv showed they never called
May 8, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi, we're really sorry for the delivery issues you experienced with your order, but glad to hear the service we provided was spot on for you! If you need any further support with this we will be happy to assist you.
Just the ting I needed at a price which…
Just the ting I needed at a price which was good
May 13, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Martin,
Thank you for your 5* Review.
Regards
Dean
Good customer service
My product purchase had a fault and they quickly collected and replaced with new good product. This is good customer service.
May 5, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi John,
Pleased to hear about the good service you have in getting a replacement product sent out.
Kind Regards
Dean
Purchased a 15” LED PA system
Purchased a 15” LED PA system.
The wireless mic was faulty so when I explained to customer service that I bought it for a weekend away with friends and time was short they organised collection of the faulty unit & delivery of the new unit the next day.
I’d also expressed my concerns about Yodel being able to keep to the delivery timeframes so they very kindly used DPD.
What can I say, all sorted.
You can judge a good company on its goods but also on how it responds when things go wrong.
There is still customer service out there 👏🏻
…. and the weekend went well, thank you.
May 8, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi,
Thank you for your 5* review about the experience you have had.
Kind Regards
Dean
I’m extremely disappointed with the…
I’m extremely disappointed with the misinformation I was given on the phone by ElectroMarket yesterday (Friday). I wanted to buy an item to use for today (Saturday), and I didn’t want to risk ordering it for next day delivery and it doesn’t get to me so I called to ask about collection options. I was informed that their warehouse is open till 8pm on weekdays and limited hours on Saturdays, closing at 4pm. I live over an hour’s drive away so I thought rather than risk getting stuck in traffic during busy hours on a weekday, I’ll rather just go today (Saturday morning) when the roads are clear. I tried have ring up ElectroMarket only to find that they are shut today and their warehouse is not open either. Very disappointed. I really needed my item for an event today.
May 9, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi,
I am sorry to hear you have had a wanted journey and the wrong information was given.
Our warehouse is open till 8pm weekdays and till 2Pm on a sunday.
So I apologises if the information you were given was not correct.
Kind Regards
Dean
Great service and very pleased with the products
Great service and very pleased with the products. Will buy from EM again. Only hitch was learning my way around the despatch process via Yodell. Ordered five items and each had its own Yodell delivery code (I had opted for quickest delivery) but they were split between separate Yodel deliveries several hours apart. But no visibility of this so was worrying initially that order had been short-shipped requiring a call to both Yodel and EM help lines.
We have to look out for them (Yodel) as we have found they frequently skip deliveries and take back to depot if they can’t locate the delivery address quickly enough (30 seconds!). This is a particular problem for larger items that have to be delivered in person to the consignee which these were. Fortunately all were delivered in the end.
Learning point: Customer to be emailed the Carrier delivery codes for every item to facilitate easier tracking with the Carrier
April 29, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Ken,
Thank you for your 4* review about the great service you have had and the feedback about the experience you have had with Yodel.
Kind Regards
Dean
Great product and delivery service
Excellent delivery and product pricing. The goods arrived next day and well packed. The radio looks good value for money and easy to set up and operate.
May 6, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Ken,
Pleased to hear about the excellent delivery experience you have had and the good value with the product.
Kind Regards
Dean
Reply from ElectroMarket.co.uk
Hi Diana,
Thank you for your 5* Review about the communication and the quick delivery.
Kind Regards
Dean
Excellent & prompt service from start…
Excellent & prompt service from start to delivery!
May 3, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Thanks for the lovely review, we really appreciate it!
sales rep dean was very helpful and…
sales rep dean was very helpful and sorted my problems quick and easy it was a very good experience would buy from this shop again in the future carl.
May 1, 2025
Unprompted review
Reply from ElectroMarket.co.uk
Hi Mike,
Really pleased to hear how helpful Dean was for you and the good overall experience you have had with us.
Kind Regards
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