Would like to say thank you to lady that helped me sort my vape out but was broke(brought from somewhere else) so helped pick another including free juices wish I'd gone here first time. Will definite... See more
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Popped in on Wednesday afternoon to be served by a lovely chap he had his hair tied back with a night mare before christmas hoodie on.completely helpful , great customer service and cheerful .been in... See more
Company claims "Friendly, passionate staff who can help you find the perfect vape for your needs and vaping accessories as well as flavours, liquids and strengths." Complete lie. The staff couldn'... See more
Fantastic vape shop in Chemsley Wood,Birmingham. Well stocked with everything you need clearly on sale with everything orderly and neatly arranged. If you need anything that isn’t in stock, th... See more
Company details
Written by the company
Retail suppliers of Electronic Cigarettes and E-Liquids
Contact info
156, Barr Street, B19 3AD, Birmingham, United Kingdom
- 01215155940
- headofficemist@gmail.com
- www.electromist.co.uk
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Would not refund for a broken vape I…
Would not refund for a broken vape I purchased although I had receipt apparently need box aswel an absolute waste of money
Paid for the post still waiting I…
Paid for the post still waiting I ordered them over the weekend
Easy to navigate website and prompt…
Easy to navigate website and prompt delivery. I’ll shop there again
Always in stock and always quick…
Always in stock and always quick delivery would not shop anywhere else. Good quality liquid
Didn't receive my order
Didn't receive my order.
I received an email stating it was cancelled which I never did
Customer service is disappointing
On this occasion sufficient packaging was used and product arrived quickly and secure, but my order previous to this was very poor, the packaging used was not sufficient, battered and obviously a re used envelope that was over filled arrived damaged and part of my order missing. Emailed picture of how it arrived etc twice! and received no reply no apology no replacement. Customer service is disappointing :-(
You cancelled my order
Always had good customer service and…
Always had good customer service and fast delivery always helpful when I phone them
Really good company to deal with
Really good company to deal with. This time was a bit strained as the lady taking my order could not understand my Black Country accent
Merry hill branch Jack was very helpful…
Merry hill branch Jack was very helpful but is it goes for two young girls one with big eyelashes was very rude and seemed to not want to be there and the other young girl I would say is 18 but looks a bit younger was Abit flirty with some of the male customers and another young lad that had green hair has no clue needed pods for a vape he said he did not know and sold me juice that was not what I asked for as I like full flavour so I asked Jack and he helped me with the right info and advised me to try elfliq and it’s was very nice Jack is the only reason for me to visit there
Normally this would be
Normally this would be. 5 star rating as always but this delivery was poorly packaged and only received a quarter of my order!
Always a good service
Always a good service, been buying off them for a long time, I've never had any issues with them, they sent me the wrong coils once and I contacted them and they sent me the correct ones straight away. I always buy the fluid in bulk because they do really good deals the more you buy, I save a fortune buying from them.
Popped in on Wednesday afternoon to be…
Popped in on Wednesday afternoon to be served by a lovely chap he had his hair tied back with a night mare before christmas hoodie on.completely helpful , great customer service and cheerful .been in before but never had this customer service until this day. Will be returning again .
Very quick delivery
Quick delivery and products i wanted…
Quick delivery and products i wanted and vape we can trust at reasonable price
Jack the man!
Jack in the Merry Hill branch is a legend! Went in for some juices , recommended some new liquids that were perfect! Took the time to get us exactly what we needed and all the other customers in the queue before us , he took his time and the wait was worth it! Definitely recommend going in if you see him on shift
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