ElectronicFirst.com Reviews 

54,325
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,826 reviews, reviewers had a great experience with this company. Active consumers often praise the amazing discounts and unbeatable prices available across a wide variety of digital software and video games. Shoppers find the platform very simple to navigate, making the overall purchasing journey fast, smooth, and straightforward. Many loyal buyers also appreciate the helpful support team that quickly resolves download and installation issues. However, some customers also noted that certain product keys occasionally failed to work upon activation or were completely invalid. A few reviewers were dissatisfied with the unexpected and intrusive identity verification process requested before releasing purchased codes.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a split among consumers regarding the validity... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark mix of very helpful interactions and... See more

Price

Customers report great satisfaction with the pricing, consistently highlighting affordable costs and... See more

Website

Customers consistently note ambiguous experiences with website, as opinions are divided regarding navigation... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the purchasing process is quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the software quickly, and it was an excellent price. The installation, however, wasn't that smooth. The product key didn't work as I expected, but had to call the phone number provided and... See more

Rated 4 out of 5 stars

The product key worked, but the office version downloaded form the link provided for downloading the actual product could not be installed due to an error, so I had to get it directly from Microsoft.... See more

Rated 3 out of 5 stars

This used to be a solid choice for windows serial keys. But now it is getting worse and worse. I usally buy two or more keys, and at least one or more are not working now with every purchase. Custo... See more

Rated 5 out of 5 stars

I have purchased many keys from this site over several years. Never had any issues. I finally had what seemed like a problematic key. I contacted customer support and they were quick to respond with f... See more


Company details

  1. Gaming service Provider

Written by the company

ElectronicFirst.com has proudly served consumers for nearly two decades, amassing over 50,000 reviews from satisfied customers. As an online retailer of digital products, we specialize in Xbox, PlayStation, Nintendo, PC games, software retail keys, and much more. Our mission is to provide the lowest prices and deliver the best possible customer service. We operate 24/7, 365 days a year, with dedicated customer support available at all times to assist you. Choose ElectronicFirst.com for unbeatable deals and round-the-clock service.


Contact info

3.8

Great

TrustScore 4 out of 5

54K reviews

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Asks customers to review

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Replied to 94% of negative reviews

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3.8

All reviews

(54,325)

3,204 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't waste your time if they mis-label you're in for a long wait

I went and purchased a game that was region free and found out that it was mis-labeled and that it was actually a region-locked game which I have no idea what region it belongs too to even try to redeem it.

their in-web support is AI, which was frustrating to talk to, to begin with and after they replied and now on my 3rd day I still have not received my refund and they're asking me to wait as they've placed the key they sold me into resale (not my problem) and they're asking me to wait for another 3-5 days and get back to them if I don't get my refund by then which is absurd for a mistake that was from their side and I'm pretty sure even the human support interface is in fact AI too which is absurd.

end of story not buying any keys again from that website.

Update: it took around 8-9 days for them to issue the refund I wouldn't recommend dealing with them.

Note: the game i've purchased which was mis-labeled still have no region mentioned even though it's not global.

August 7, 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello, and thank you for your review.

Could you please send us your order details through Trustpilot so we can look into this properly and make it right for you?

Kind regards,
EF Support

Rated 3 out of 5 stars

Had to wait for a long time to get the game

I got the game I was looking for however it wasn’t a smooth journey. I was told I would get the game instantly as per the advertisement on the website however when I paid for it then I got the message that it could take 5 to 30 minutes. Finally when the order was completed and it started to show on the website account dashboard, it took another 24 hours to actually get the login details to play the game on Xbox. I raised the ticket and to be fair their response was rapid however of no help and they offered me the refund as they didn’t know why their supplier was taking so long to process the order. In the end, I did get the login details after 24 hours of placing the order but being a new customer I was anxious and worried that I would never get what I paid for. Patience may be required if you are buying from them. But it’s not a scam company as far as my experience with them.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THEM

DO NOT USE THEM. A BUNCH OF THIEVES AND LIARS. Tried to use my card it wouldn't work so i said you know what let me use crypto. It wasn't hard copy and paste the code and send the funds.

After waiting a bit nothing happen. Now im being given the run around by reps. One saying oh we only support certain crypto while another said oh it never went through. Sends complete form from coinbase oh its a mistake. At this point so your not crypto friendly and your lying while the wallet you gave me has my funds in it. Worst experience ever! For $38.63 i hope you get audited and shutdown

August 7, 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello, and thank you for your review.

Could you please send us your order details through Trustpilot so we can look into this properly and make it right for you.

Kind regards,
EF Support

Rated 2 out of 5 stars

I purchased 1 month of PS essentials…

I purchased 1 month of PS essentials expecting a code for that but I got multiple codes equaling 11 dollars and it wasnt enough to purchase the one month of essentials on the Playstation. I was$0.65 short. Was purchasing the 1 month for a friend and it turned into a whole thing. I was better off sending him the money on paypal

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute nightmare

Absolute nightmare, xbox game pass code didn't work despite doing everything the seller told me to do.
I wouldn't recommend.

August 2, 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Dawn, and thank you for your review.

Your ticket has been updated. Get back to us when you can, and we'll get this sorted for you.

Kind regards,
EF Support

Rated 5 out of 5 stars

Excellent services

Excellent services. Purchased products with confidence. Customer service 100%. I am delighted with products I bought. Received it and I have had no problems with it. Excellent product and services from seller. Highly recommended to any one looking for discounted prices. I saved over £120 for two products I bought.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

They make you pay and then ask you for…

They make you pay and then ask you for ID picture.

Verification process takes ages. It's been 3 hours and still nothing.

Then they put you with a chatbot that litteraly doesn't do anything.

I'm still waiting for my refund.

Order ID : 1962796

August 2, 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Sebastien, and thank you for your review.

Our verification process is in place as a fraud prevention measure to protect our customers from unauthorised transactions. If you'd prefer not to complete verification, a full refund is available at any time upon request.

We can confirm order 1962796 has now been refunded.

Kind regards,
EF Support

Rated 1 out of 5 stars

i paid your promotion price then you…

i paid your promotion price then you demand $5+ for monthly subscription. That is cheating. I only needed pdf viewer with ability to insert text and pic of a signature.

August 1, 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Hal, and thank you for your review.

We'd like to clarify that we do not charge any monthly subscription fees. Our support team has reached out via email to look into this and ensure there haven't been any mistakes on our end.

Kind regards,
EF Support

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