Eleshop Reviews 18

TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

18 reviews

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Rated 1 out of 5 stars

Grossly inflated minimum order for UK customers!

. . .I can't give them a positive review because they impose a grossly high inflated minimum UK order of €170 before they will ship to the UK, which places UK readers of Elektor Magazine and the products offered for sale at an unfair disadvantage –if they want a better review from me I suggest they lower the minimum order to something more reasonable!

. . .I wanted to buy the Sequare HT140 Surface Mount Tweezers which were offered at a fair selling price but they wouldn't accept the order because it as only half of this €170 – This policy is obviously introduced out of spite as a result of lousy Brexit!

December 26, 2025
Unprompted review
Eleshop logo

Reply from Eleshop

We understand your frustration, and we are also sorry for the Brexit! Unfortunately, the UK government set rules for shipments below GBP 135 which make it unattractive and technically nearly impossible for us to ship to the UK. For this reason we encourage you to buy locally unless you reach the threshold of € 170.

Rated 5 out of 5 stars

Nothing but positive experiences with…

Nothing but positive experiences with Eleshop.

Very helpful customer service, wide range of products. In addition, they ship items discretely in their own cardboard box, which is something that I can appreciate.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a thermal camera

Bought a thermal camera, in 2024/02
delivered by GLS shipping,
Everything went well,
price was cheaper than Amazon,
they answered my email with care,
.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, item was out of stock and I was refunded the difference in their shipping a new one.

Easy to pay, great selection of products.

October 29, 2020
Unprompted review
Rated 3 out of 5 stars

Craveat Emptor

Customer service is variable. I have bought a few items here, which represented for me a large outlay. I was recommended them by a friend and collegue who supplies them. The main advantage is that for some items they are cheaper than elsewhere (but on others Farnell have rebranded identical units cheaper).
My first order with Eleshop a few years ago went well. The unit arrived on time and was, as described, new. Last year I ordered a 'new' (it was advertised as new) Siglent 4 channel oscilloscope. I paid extra for next day delivery, but it arrived almost a week later (I live in the Netherlands, the same country as Eleshop are based). More concerning than paying extra for late delivery was that the calibration certificate had only a few days of validity left. In other words, the unit was one year old stock. Eleshop were not interested when I complained, other than to send me a quote for recalibration at my own expense. I found their attitude rather dismissive.
After that I avoided them for a while. However companies change and all have that one job which went badly wrong. So last week I thought I would give them another chance and ordered a power supply I needed.
It was listed on the Eleshop site as in stock and 'order today for delivery tomorrow'. We are now 2 working days later and the online delivery status is still marked "awaiting packing".
All in all, this one is on my beware list. Check elsewhere first and for the rest: craveat emptor.

October 25, 2020
Unprompted review
Eleshop logo

Reply from Eleshop

Thank you for your valuable review. I can see that you chose the fast evening delivery and that it was delivered only days later, I'm very sorry to see that, although we handed the parcel to them (Trunkrs) in time. We have recently stopped with this service. We think it is very important to fulfil our promisses. I understand your concern about the calibration, we always need to find a good balance between having stock for quick delivery times and avoid that stock gets outdated. We can't see the validity of a certificate from outside the carton and sometimes the box stays in the warehouse of the manufacturer for a long time. If a recent calibration is important we always recommend to make an independent calibration through a calibration house according to your wishes, because calibration of manufacturers is not much more than a functional check of their product, we typically don't even call this a calibration nor mention in on our website.
Regarding your newest order, we are very sorry that it is delayed by 1 working day (you ordered on Friday and it is Monday now), I can confirm it is shipped today. I hope we can keep serving you as a customer! Thanks again.

Rated 5 out of 5 stars

Great international experience

Excellent and kind customer support, good prices, quick shipping internationally with fair rates and a decent shipping company, great EU tax support. I recommend this shop to everyone looking for high end gear. Greetings from Poland!

December 13, 2018
Unprompted review
Rated 4 out of 5 stars

Fast response and super fast delivery

Website is fast.
Ordering is easy.
Response was pretty fast when contacted via mail.

And the best part:
Shipped on the same day as promised (Monday evening) and I got the product in Sweden by Thursday afternoon.

Why not 5 stars?
The pictures on the product were from an earlier version. When asked about it right after ordering, they cam back pretty fast and confirmed it is the newer version mentioned in the title that I will get.

May 12, 2017
Unprompted review
Show reviews in all languages. (18 reviews)

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