I have be client of Elfin Market since 5 years and will carry on. Just have praising about this finance compagnie never had a problem to put in or out the money I invest. I did tell all my f... See more
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See what reviewers are saying
What a shambles this company is. When they state a figure to repay your balance, it is never actually correct! Just closed my account. They have fleeced me of additional interest since I opened my acc... See more
Company replied
Best card for travel I have been using Elfin Market for a few months now. I love the Elfin Card, especially when it comes to travelling. Unlimited cash withdrawals and no foreign exchange fees. Tha... See more
This popped up on my FB feed today. I applied not really expecting to be approved my credit isnt the best tbh and was given 2k, yes the interest is slightly higher however i expect this as a low credi... See more
Company details
Written by the company
Whether it's flexible credit at a low rate or Investing in an IFISA. Elfin Market's P2P platform makes life much easier with flexibility and no hidden fees.
Contact info
Regus, 25 North Row, W1K 6DJ, London, United Kingdom
- contactus@elfinmarket.com
- www.elfinmarket.com
3.4
Average
458 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better than a credit card
This is a lot cheaper than a credit card. Your payment is shown immediately and when you withdraw from your account it is also in your bank strait away.
Recommend thus product 100%
July 25, 2023
Unprompted review
They eventually got back to me with…
They eventually got back to me with what I can only call excuses and blaming there bank unfortunately that doesn't help me I got left In the brown sticky stuff and they don't care end of
April 17, 2024
Unprompted review
I checked my credit report after and…
I checked my credit report after and they don't even do a soft search like they say, the decision also happens far to quickly like 1 second after applying. Just feels like they just accept and reject randomly. Just going to edit this for the reply. Over a week later and still no "soft search" on my report. I check my report regularly. I have no missed payments and my credit utilization is below 25%.
April 12, 2024
Unprompted review
Reply from Elfin Market
Dear Jordan, thank you for your feedback on this. Your application was made on 12 April and so the soft search will not be visible on your credit file on the day of your application, but is generally visible a few days later, which explains why you couldn't see it on your file on the day you made the application. This delay is due to the way in which Credit Reference Agencies work and is unfortunately out of our control. We’re so sorry that we couldn’t help you right now. We take into account a number of factors when accepting borrowers onto our platform, factors such as credit history, payment behaviour, and individual financial situations. We recommend reviewing your credit report regularly, making timely payments and maintaining a low credit utilisation ratio. Let us know if you need any further assistance.
I repayed my credit but forgot to enter…
I repayed my credit but forgot to enter reference. Fund has been credited from my bank account and elfin credit hasn't been settled yet what can I do now?
April 11, 2024
Unprompted review
Reply from Elfin Market
Dear Salmon, thank you for letting us know, we have located your payment and processed this for you. We have also responded to your emails to confirm this. Let us know if you need anything else.
I tried to take a loan
I tried to take a loan, they give 500 £, for this money need to pay back 1705 £ in 24 monthly, totally wrong, no way disgusting
April 8, 2024
Unprompted review
Reply from Elfin Market
Hello, thank you for getting in touch. We can confirm that the calculations you have provided above are incorrect as we would not charge this amount for borrowing £500. Please can you get in touch with us at support@elfinmarket.com and we will be happy to help explain your total repayments. You can also use the repayment calculator on the website, just input the APR you have been given and the credit limit offer and it will work out the correct repayments. We look forward to hearing from you.
Excellent support when I struggle
Excellent support when I struggle, it’s very easy accessible all in app. Great customer support team. 🥰
March 28, 2024
Unprompted review
Easy to use
Easy to use, cash straight to bank in seconds. Good rate of interest, half of ccard interest for me. Easy to use app, can see how much interest you will pay and it’s recalculated if you pay a bit extra off.
March 28, 2024
Unprompted review
Low interest rates and very helpful in…
Low interest rates and very helpful in your financial crisis. Easy to withdraw money from the account.
September 13, 2023
Unprompted review
A good loan & not high interest
A good loan & not high interest. Low monthly payments & the payments depend on how much of the loan you use. Would recommend in an instant
March 27, 2024
Unprompted review
Great company
Easy to use
Good customer service
Very understanding
Would recommend
March 27, 2024
Unprompted review
Brilliant Service
Brilliant Service, easy to use APP. Rates are far cheaper than the Mainstream Banks
March 26, 2024
Unprompted review
Beware!!
Be ready to face worst customer care service that going to completely ignore you for months even you do mulitple escalations. You will be left with no answers. There's a lot of other good comapny. It's doesn't worth to sign up for this hassels and incompetence. It's not even ready to be in market.
*update*
Since they responded with only 50% of the story. So I am editing my review in response of that.
1. I do requested for a chargeback and they took two months to process it.
2. Now the scary part: They have taken out £140.39 from my account on 2nd February 2024 and when I asked what for was it. They put the blame on marchent and top that were charging interest on it. I checked with merchant they confirmed me they didn't take any money out. Then I figure out they manually do the transections!!!!! I sent 10/20 emails to resolve this matter for two months and they did nothing. Once I put the review here in Trustpilot. They refunded my £140.39 and added bunch of fake reviews here ;) to make it up for it.
3. I closed my account and they didn't gave back my £0.69 to my original bank account !!! xD
So guys there's are plenty of other options that provides much professional customer service.
February 2, 2024
Unprompted review
Reply from Elfin Market
Dear Mojidul, we are very sorry that you have not had a good experience with us. In response to your review, you made a non- refundable booking using your Elfin Card and wanted our help to get a refund. Our Disputes Team, responded to your emails within a timely manner and advised you that Disputes can take around 6 weeks. Unfortunately, our card provider informed us that your chargeback was rejected and we were unable to help you further with this. We trust this clarifies the matter, but don't hesitate if you have any questions.
I am very pleased to have discovered…
I am very pleased to have discovered Elfin Market because they offer such a helpful service giving me peace of mind. The facility of a cash transfer to my bank account in a few moments is very useful indeed and their interest rate is competitive.
March 21, 2024
Unprompted review
Very convenient.
Very convenient way to get credit although the interest is a little high for me but maybe that’s just me. It’s worth 5* just for the convenience.
March 21, 2024
Unprompted review
It’s quick and easy to use but extra…
It’s quick and easy to use but extra limit would make it more useful for me
March 21, 2024
Unprompted review
Zero customer service even in emergencies
Such a shame excellent service if you can do it all online. But when something goes wrong there is NO phone number and emails go unanswered. Very annoying when it is a serious issue of missing money. Interest rate also just jumped from 6% to 14% as many others have experienced. Do not recommend anymore.
March 8, 2024
Unprompted review
Reply from Elfin Market
Dear Ian, we appreciate your feedback. As an online platform, we use emails and social media to communicate with our customers and do not have a telephone number in use. We aim to resolve all queries within two working days but this sometimes takes a bit longer, typically when the query involves one of our third-party providers. Your query was related to your Direct Debit being reflected with a delay and it was acknowledged within one day. We resolved this within 5 days, and the wait time was communicated to you when you got in touch. In this case, we unfortunately were unable to speed up the resolution as it depended on our Direct Debit provider. We are very sorry that this issue caused you distress and confusion. Let us know if you need anything else.
Like many others interest quadrupled
Like many others interest quadrupled, disgusting
February 21, 2024
Unprompted review
Reply from Elfin Market
Dear David, thank you for your feedback. We fully understand you are disappointed that we are increasing rates and sincerely apologise for any inconvenience caused. We have explored a number of alternative options over the past year to keep your interest rate from increasing, despite the difficult economic context. The new rate we are offering you is what the platform has been offering to new borrowers with a similar credit profile for the past 6 months. You can opt out of the rate increase by emailing us, and then pay off your remaining balance at your current interest rate. Do not hesitate if we can be of further assistance.
Not good investment
Not good investment. I had agreed 10% return within 3 years time frame and now the return started to be around 8% (-20%). I wonder what I should expect tomorrow.
February 17, 2024
Unprompted review
Reply from Elfin Market
Dear Glauco, thank you for your feedback. As you know your investment is deployed into loans for all of our Credit Account holders and the returns you get are based on the performance of these loans over time. Returns may vary and there is no guarantee of future returns based on previous achievements. For a 3y-investment, our target is indeed 10% at the moment, but returns on your portfolio may sometimes be a bit lower or larger (as is the case now) depending on loan performance. We hope this clarifies, but please don't hesitate if you need further assistance.
Not good. I had a 5% interest rate to begin.
I had a 5% interest rate to begin with, this then went up to 7.5%, and then to 14% within a further month, despite being a regular over-payer. The company are clearly in financial strife. I imagine they'll go bust soon. I havent accepted the rate, and have closed my account. Shame, they used to be very very good. Now, just a shambles.
January 25, 2024
Unprompted review
Reply from Elfin Market
Hi, thank you for your feedback. We fully understand you are disappointed that we are increasing rates and sincerely apologise for any inconvenience caused. We have explored a number of alternative options over the past year to keep your interest rate from increasing, despite the difficult economic context. The new rate we are offering you is what the platform has been offering to new borrowers with a similar credit profile for the past 6 months. You can opt out of the rate increase by emailing us, and then pay off your remaining balance at your current interest rate. Do not hesitate if we can be of further assistance.
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