I have be client of Elfin Market since 5 years and will carry on. Just have praising about this finance compagnie never had a problem to put in or out the money I invest. I did tell all my f... See more
Company replied
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See what reviewers are saying
What a shambles this company is. When they state a figure to repay your balance, it is never actually correct! Just closed my account. They have fleeced me of additional interest since I opened my acc... See more
Company replied
Best card for travel I have been using Elfin Market for a few months now. I love the Elfin Card, especially when it comes to travelling. Unlimited cash withdrawals and no foreign exchange fees. Tha... See more
This popped up on my FB feed today. I applied not really expecting to be approved my credit isnt the best tbh and was given 2k, yes the interest is slightly higher however i expect this as a low credi... See more
Company details
Written by the company
Whether it's flexible credit at a low rate or Investing in an IFISA. Elfin Market's P2P platform makes life much easier with flexibility and no hidden fees.
Contact info
Regus, 25 North Row, W1K 6DJ, London, United Kingdom
- contactus@elfinmarket.com
- www.elfinmarket.com
3.4
Average
458 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Disappointing service
Account was opened and credit limit given straight away. I then had the account locked and no contact from the team until sending several emails chasing for some assistance. My accounts now been closed down.
Really poor service to give an account then close down within days of opening due to credit reasons when they were quick enough to sign me up.
November 7, 2023
Unprompted review
Reply from Elfin Market
Hi, we have requested more information privately so we can investigate your account in more details. Thank you for your patience and do not hesitate if you have any further questions. Kind regards
Hi Rachael,
Thank you so much for providing us with the additional information we requested. We are so sorry that at this time we are unable to offer you an account. In line with our regulatory requirements and responsible lending policy, we do perform additional checks on some accounts to ensure that the loans we are offering are affordable. We apologise for any inconvenience caused and thank you for your understanding. Kind regards.
Total rip off
Total rip off! Don't be fooled by the low interest rate. Interest is daily! So you are better off getting a credit card and they dont make it very clear when signing up. Because of this I am now in debt when I have never had any issues before!
STAY AWAY
Edit after reponse:
Thats how of a mess you are!
Someone reached out next week but disappeared because clearly you lot are not only lazy but scammers. I requested to be put on a £20 payment plan. Id suggest you agree if you want to see any money
Edit: Now that I reached back AGAIN twice I did get a reply and this has now been sorted. However, 3 months wont change much tbh. I find it very difficult to believe that I will get a new permanent job by February when it is the deadest time of the year but we will see. Also you mention no hidden fees, I have about 4 credit cards and I have never had any issues or “hidden fees” you pay the rate monthly and thats it, not daily rate which makes it worse than an actual credit card. So im not sure on which companies you base your statements on but all the companies I used have no hidden fee, just 1 monthly fee (%)
November 3, 2023
Unprompted review
Reply from Elfin Market
Hi Matt,
Thank for you for your reply. We do charge interest daily, and this is disclosed on the website and during the application process. Our interest charge is actually the only fee we charge to borrowers, and there are no hidden fees. We are sorry if you felt this was unclear. We are happy to set up an affordable repayment plan and we believe the support team have now resolved this for you. Don't hesitate if you need any further assistance.
The best company ever
The best company ever, easy , and good interest charge, thanks for Elfin market best team
October 18, 2023
Unprompted review
Easy user interface
Easy user friendly App , excellent service!!
Highly recommended
October 7, 2023
Unprompted review
Very good company,very quick decision
Very good company, very quick decisions, perfect control over money.
September 28, 2023
Unprompted review
I don’t use credit except pay off each…
I don’t use credit except pay off each month but as I’m looking for a mortgage I thought I better have some history paying back credit and I have used elfin for this reason, quick simple and good APR. Very pleased with the product
September 17, 2023
Unprompted review
Keep up the good work
It’s better than a credit card or a loan, fast decision and i am satisfied with the amount i got and the repayment plan, thank you Elfin Market, keep up the good work !
August 11, 2023
Unprompted review
Great user experience
Great user experience
Love their app and very flexible credit at reasonable prices. Satisfied customer
September 13, 2023
Unprompted review
Great credit options
July 1, 2023
Unprompted review
Very good
Very good
Quick application process and quick access to funds. Easy to make overpayment and quick support team. Great experience with Elfin Market.
September 12, 2023
Unprompted review
Absolutely amazing!
Absolutely amazing!
Pretty straightforward process, fair rates and flexibility!
Highly recommended!
September 10, 2023
Unprompted review
Amazing platform
September 7, 2023
Unprompted review
No frills credit.
No frills credit. Found it easy to set up and have found it useful for short term credit needs.
Had no issues whatsoever.
September 7, 2023
Unprompted review
Excellent service
Excellent service, extremely reliable. Best in its class.
September 7, 2023
Unprompted review
Great experience !
September 7, 2023
Unprompted review
Life saviour for international students.
I’m an international student and having financial difficulties at point then i found elfin is offering loans at low interest rate and then applied for it. It was so smooth process and very simple steps.
At lowest interest rate. Which no other companies offer in the UK market. Life saviour for many students.
May 5, 2023
Unprompted review
I used my card to get a refund from a…
I used my card to get a refund from a shop and it has shown on my account transactions as a refund but they have debited it from my balance not added it on! No help from anyone when you message this happens the same time as another customer by looking at the dates of reviews
August 25, 2023
Unprompted review
Reply from Elfin Market
Hi Damon, thank you so much for your patience whilst this issue was resolved. A systems issue prevented the refund from processing properly, which has now been fixed. We have also emailed you to confirm this. We want to sincerely apologise for the undue stress this caused and reassure you that refunds like this are normally processed automatically within 48 hours. Don't hesitate if you have any further questions.
Effortless Credit Establishment and Exceptional Support: My Experience with Elfin"
Being an immigrant, establishing credit can be a challenging endeavor, but it's essential for future needs like obtaining a mortgage. Elfin was one of my initial steps in this journey, and I must say it was an incredibly smooth experience. The entire process is conducted online, impressively fast, and I was granted a generous credit limit. Having a dependable card for both daily expenses and emergencies, without complications, is truly invaluable.
I also recently had a question for their customer service, and I was promptly assisted. I wholeheartedly give Elfin and their support teams a five-star rating. Kudos to them, and I'm delighted to be a part of their journey.
August 31, 2023
Unprompted review
My credit score isn't great but not too…
My credit score isn't great but not too drastic either. I was turned down in short order . Maybe because I ticked the don,t know box when asked how I would use the card . I have two cards and was considering paying off one of them . I also have an AMEX with practically a zero balance which I use for travel. And I also have a pension from a previous job. Unable to find my profession on the application either. Not impressed . Deleted the app but would welcome a comment
August 30, 2023
Unprompted review
Reply from Elfin Market
Hi Rob, thank you for your feedback.
We’re so sorry that we couldn’t help you right now. We take into account a number of factors when accepting borrowers onto our platform, including but not limited to, your full credit history.
Only a soft search was performed so this won’t affect your credit score.
Let us know if you have any questions.
Please explain why account is in debit…
Please explain why account is in debit of £2.58 when i am not owing you. Rather my account should be in credit. Please reply
August 25, 2023
Unprompted review
Reply from Elfin Market
Hi Olefunke, thank you for your message. As mentioned in our email and as you’re saying in your message above, your account is indeed in credit at the moment (and not in debit). Apologies if there was any confusion here. Please let us know if you have any further questions. Kind regards.
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