Elfi Reviews 

258
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... See more

Company replied

Rated 3 out of 5 stars

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... See more

Company replied

Rated 5 out of 5 stars

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... See more

Company replied

Rated 5 out of 5 stars

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... See more

Company replied

Company details

  1. Toy and Game Manufacturer

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.1

Great

TrustScore 4 out of 5

258 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(258)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Needs pronunciation options

No way to suggest a different pronunciation of a name that's supposed to be read in Spanish. Would work well if all your kids have names in English. Also, the moment was ruined because the video was so slow we had to stop it several times.

December 22, 2024
Unprompted review
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Reply from Elfi

Thanks for your feedback.

Rated 5 out of 5 stars

Absolutely thrilled

I am absolutely thrilled with Elfi! This is our second year using it, and it did not disappoint. The children were beyond excited to see Santa's personalized video message, and their faces lit up with joy as they watched. They loved every minute of it and were beaming with delight afterwards. The experience was truly magical for them, and it's become a special holiday tradition that we look forward to every year. The quality of the video is top-notch, and the personalization makes it feel extra special. I'm so pleased to have found this, and I highly recommend it to anyone looking to create a magical holiday experience for their children. We can't wait to do it again next year!

December 25, 2024
Unprompted review
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Reply from Elfi

Thank you so much for your kind and lovely words Rose!

Rated 5 out of 5 stars

Incredible video and detail!!

The level of personalization is unmatched by any other company! Elfi is the ultimate personalized Santa video company out there!! We create one for our kids every year and it is the highlight of our Christmas Eve celebration every single time. Worth every penny!

December 24, 2024
Unprompted review
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Reply from Elfi

Thanks for your kind words Haley!

Rated 5 out of 5 stars

This was so great

This was so great! Excellent customer service and very well done. My daughter loved it

December 24, 2024
Unprompted review
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Reply from Elfi

Thank you so much Jaymes!

Rated 1 out of 5 stars

Not even received a shipped email

Not even received a shipped email. Ordered on the 18th for my baby’s first Christmas. Useless now. May as well go in the bin

December 27, 2024
Unprompted review
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Reply from Elfi

Hi Emma, please contact us by email to: mail@elfisanta.com and we will check your order and give you assistance.

Rated 1 out of 5 stars

Never got my letter.

Never got my letter. I’ve always used package from Santa. Tried elfi this year, guess I won’t be doing that again. Can’t believe how long it takes to get a letter. They say 15 working days. Ridiculous. Now when it comes I’ll be throwing it out, Christmas is over. My kids have been getting letters from Santa for years 13 years and I have never had this happen. Traditional broken. Thanks elfi!

December 10, 2024
Unprompted review
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Reply from Elfi

Hi Jennifer, please contact us by email to: mail@elfisanta.com and we will check your order and give you assistance.

Rated 4 out of 5 stars

very good experience

can be a bit slow or unable to upload images sometimes but generally very good. the final videos are always amazing.

December 22, 2024
Unprompted review
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Reply from Elfi

Thanks for you feedback Jack.

Rated 5 out of 5 stars

What a fun and exciting way to…

What a fun and exciting way to celebrate the Christmas experience with my little girls. The production was fun and high quality! The delivery was quick. And the program was able to pronounce their unique names. I highly recommend and will do this every year!

December 13, 2024
Unprompted review
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Reply from Elfi

Thank you so much Millie!

Rated 1 out of 5 stars

More than doubled in cost over 7 years.

We been using services for 7 years. And in that time your price has more than doubled. Will be looking into other options for next year, such as AI.

December 18, 2024
Unprompted review
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Reply from Elfi

Dear Jp, we try to offer you the best quality in our products and for offering that there is a cost to cover, thanks anyway for your feedback.

Rated 5 out of 5 stars

It’s absolutely great

It’s absolutely great, my son loved it! After we watched it through the link he also got phone call from Santa :) highly recommended

December 16, 2024
Unprompted review
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Reply from Elfi

Thanks Martyna!

Rated 5 out of 5 stars

Love, love, love!! Find a Groupon so it’s affordable!

I purchased on a Groupon so the price was perfect! I also LOVE the fact that you can go back and make changes to your video if something wasn’t right. Love, love, love this and will order every year if I can find a Groupon or other discount!!!

December 13, 2024
Unprompted review
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Reply from Elfi

Thank you so much April!

Rated 5 out of 5 stars

Expertly Acted Video!

Very expertly acted video. Being able to implement and include photos is a huge plus and makes it just amazing to my granddaughter!

December 8, 2024
Unprompted review
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Reply from Elfi

Thank you!

Rated 5 out of 5 stars

Incredible!!!

Incredible!!!
My sons were in pleasant shock!
You created Christmas miracle for them!
Thank you!
It worths every penny!!!!

December 2, 2024
Unprompted review
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Reply from Elfi

Thank you so much Vasyl!

Rated 5 out of 5 stars

The best gift I have ever given my grandson

The best gift I have ever given my grandson! His eyes lit up! Santa looks sooo perfect and the story was fantastic! The best $30 ever spent! Thank you!

November 28, 2024
Unprompted review
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Reply from Elfi

Thank you so much Maria!

Rated 5 out of 5 stars

Soo amazing my daughter loves it!

Soo amazing my daughter loves it!! She now always listen to me and behave to me cos of santa. She really believe now santa is real. She now waiting for gifts from santa gift on video. Thank you so much you made her Christmas magical!,

November 20, 2024
Unprompted review
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Reply from Elfi

Thank you so much!

Rated 1 out of 5 stars

I never received the email with my…

I never received the email with my video for my child. Very disappointed because I was so excited to show her. It's her first year she understands Santa. Just disappointed.

November 19, 2024
Unprompted review
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Reply from Elfi

Good morning, we are very sorry.
Have you contacted our customer office ? Could we ask for your order number ? We always give 100% to help our customers, so please feel free to contact us.

Rated 5 out of 5 stars

Love it tooo much

Love it tooo much. Well edited, Santa's voice, everything was wonderful Thank you! 😊

November 14, 2024
Unprompted review
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Reply from Elfi

Thanks for the feedback Marianela!

Rated 5 out of 5 stars

Creating great memories!

I have purchased six videos with Santa from Elfi starting in 2017 and look foward to adding more in the future! While the videos are great, its the gift of creating Christmas memories for my grandsons to enjoy for years to come that is most important to me. Long after they have forgotten the toys they received they will have these videos from Santa! The production value and the opportunity to personalize them for each child is wonderful. My only concern is running out of new videos to use. While the technology used today is quite good, I would love to see how much better these could be with a good AI program!

Thank you so much for making these possible. I can imagine my grandsons watching these with their children one day!

December 20, 2023
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Steve.

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