Elfi Reviews 

258
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... See more

Company replied

Rated 3 out of 5 stars

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... See more

Company replied

Rated 5 out of 5 stars

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... See more

Company replied

Rated 5 out of 5 stars

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... See more

Company replied

Company details

  1. Toy and Game Manufacturer

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.1

Great

TrustScore 4 out of 5

258 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(258)

36 reviews in the last 12 months

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Rated 4 out of 5 stars

Provide more context for requested photos

A description of what the requested photos will be used for would be helpful. This years video asked for family photos, but provided no context. Once I received the video I discovered the part which says, "they announced the contest winners, we know who loves you the most" and it then proceeds to say "Mom and Dad, and Mom and Dad". It looks and sounds strange. I was asked for photos of family, but if I knew more about why it is asking for a type of photo I would not have submitted two photos of both my wife and I. Unfortunately we do not have any other family members still alive, so I would have submitted one photo of me and one if my wife.

December 24, 2023
Unprompted review
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Reply from Elfi

Dear Christopher, you can change the photos free of charge going on your account. Feel free to contact us by email if you need support to: mail@elfisanta.uk .

Rated 5 out of 5 stars

Great video

Great video! The kids were excited watching and listening to Santa's advice.

December 25, 2023
Unprompted review
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Reply from Elfi

Thanks Alexi.

Rated 5 out of 5 stars

GOOD ELF!

Did exactly what was promised on content, quality and delivery time. Couldn't fault it.

December 23, 2023
Unprompted review
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Reply from Elfi

Thank you so much.

Rated 5 out of 5 stars

Love my ornament

Love my ornament. My dog came out perfect! I can use it as a keychain..

December 31, 2023
Unprompted review
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Reply from Elfi

Dear Angela, we don't sell products for dogs.

Rated 4 out of 5 stars

As long as your child doesn't have a rare name, perfect experience.

Everything is amazing. They are keeping the Christmas spirit alive. Also very well priced. The only issue I have is that they do recordings by a voice actor each year so if your child's name has never been recorded, you'll have to ask them to record it and wait till the next year. Other than that, perfect, especially as present that can be given from overseas easily.

December 24, 2023
Unprompted review
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Reply from Elfi

Thanks for the feedback Jack.

Rated 5 out of 5 stars

This was just a magical experience for…

This was just a magical experience for my son this Christmas, and we will definitely be making this a new tradition going forward. Thanks Elfi!

December 24, 2023
Unprompted review
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Reply from Elfi

Thank you so much.

Rated 4 out of 5 stars

Paid extra for the phonecall and…

Paid extra for the phonecall and received 2 videos to watch, one with and without phonecall but both videos are the same, so I wouldn't recommend paying extra for the phonecall.

December 25, 2023
Unprompted review
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Reply from Elfi

Dear Kat, you can receive the call only if you watch the video online with phonecall option, if you download it we can't call you. If you need more information about your order please send us an email to: mail@elfisanta.com .

Rated 4 out of 5 stars

Too long, but amazing

This was incredible, I loved it (probably more than my kiddos), the video was a little too long to keep my kids entertained.

December 21, 2023
Unprompted review
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Reply from Elfi

Thanks for the feedback Mel.

Rated 5 out of 5 stars

My kids were very happy

My kids were very happy. They really felt the presence of Christmas and ofcourse Santa. I loved it too! Thank you Elfi! Happy Holidays! ♥️

December 29, 2023
Unprompted review
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Reply from Elfi

Thank you so much Mary Angeline and Happy Holidays.

Rated 5 out of 5 stars

This will be a yearly thing for us now

I was skeptical at first but it turned out better than expected. My kids over it and my son asked to watch it multiple times a day leading up to Christmas. I will be doing it again every year.

December 15, 2023
Unprompted review
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Reply from Elfi

Thank you so much Shawan.

Rated 1 out of 5 stars

Haven't received our order!!!

Absolutely ridiculous we haven't recieved our order! Disappointed expecting it on Christmas and it's not here.
I want a refund!!

December 25, 2023
Unprompted review
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Reply from Elfi

Hi, please contact us by email to: mail@elfisanta.com and we will check your order and give you assistance.

Rated 5 out of 5 stars

Every year magic

Every year from 7years video from santa bringing to our house real magic, daughter is very happy and she still believes in it. Videos are real and good quality

December 18, 2023
Unprompted review
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Reply from Elfi

Thank you so much Kosza for being your Christmas tradition.

Rated 5 out of 5 stars

Very well done video

It was very well done with just a few short answers. The children loved it and it is very affordable for anyone.
We will be doing it again

December 23, 2023
Unprompted review
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Reply from Elfi

Thank you so much Lisa.

Rated 5 out of 5 stars

Letters

Very easy to create letters. Reasonable cost. I didn't order until December 9th so hoping they arrive soon. My adult children, 39 and 41, mentioned that Santa did not send them a letter this year! I think they enjoy receiving now more than when they were little ones!

December 9, 2023
Unprompted review
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Reply from Elfi

Thanks Mary.

Rated 5 out of 5 stars

My 5 year old was extremely excited to…

My 5 year old was extremely excited to get his Santa video! He hasn't stopped bringing it up, in one way or another, a week later. It was truly magical for him to experience.

December 7, 2023
Unprompted review
Elfi logo

Reply from Elfi

Thanks Leah.

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