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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and magical elements that create a truly enchanting experience. Many found the ordering process and website navigation to be very easy, appreciating the extensive personalization options, including the ability to add photos. The service is frequently described as fantastic, with quick delivery of the finished video, often within 24 hours. However, some customers mentioned minor limitations with the multiple-choice options for personalization, wishing for more specific choices for family members. A few also noted that the video length could be a bit long for very young children, causing them to lose interest. Additionally, there were isolated instances where a promised video call feature did not work as expected, or personalized wording was not included in the final edit.

What people talk about most

Product

Consumers find the product to be a positive and magical experience. Many reviewers praise the high quality... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of setting up and editing... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent video quality,... See more

Order

People report positive experiences with ordering. Many customers found the ordering process easy and quick,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fantastic service, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... See more

Company replied

Rated 5 out of 5 stars

Absolutely magical.i wasn't too sure how the video would turn out, but it was brilliantly done and so much fun for the kids to see x they're faces when they first saw their pictures and when Santa tal... See more

Company replied

Rated 5 out of 5 stars

I used Elfi last year for my granddaughter who was 2 then and she loved the video, so I thought is she’s 3 I would do it again this year. Obviously, she hasn’t seen it yet but I am more than happy wit... See more

Company replied

Rated 5 out of 5 stars

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... See more

Company replied


Company details

  1. Baby Store

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

725 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I saw an ad on Facebook for Elfi and…

I saw an ad on Facebook for Elfi and really liked the idea but I'm generally dubious of the ads on that site but I thought I'd take a chance and I'm so glad I did!

The creation process in which the adult adds the desired photos and clicks on particular phrases you want said in the video was super easy and didn't have any issues. Once everything was done, it was waiting time to see the creation and as I didn't need it done super fast, I had standard delivery. It was less than 24 hours later, perhaps around 14 hours and I received the email with the video to download. I watched it once on my own in case there were any glitches etc but it was perfect. Both on my own and again watching with the little one brought tears to my eyes. It was really well made and my little one was over the moon!! I don't know how many times she's watched it now but it was a really beautiful memory made thanks to the Elfi team. My only suggestion is if they could make other videos for the whole year, not just Christmas (like fairies or princesses or vikings etc) that could be used for birthdays or losing a tooth etc. excellent experience, would definitely recommend.

December 20, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your feedback.

Rated 5 out of 5 stars

It made you believe

I was a little bit sceptical when I purchased this as it was so cheap I didn’t think it would be as good as it was, my grand children loved it one is 11 and the other 3 yrs old it was magical and so believable their faces were a picture watching it

December 22, 2025
Unprompted review
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Reply from Elfi

Thank you so much Kaz!

Rated 5 out of 5 stars

Very well made video

It was a looovely present for our daughter. The video is really well made, it immerses you into a true Christmas fairytale.

December 26, 2025
Unprompted review
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Reply from Elfi

Thanks Rodica.

Rated 5 out of 5 stars

Such a magical addition to Christmas

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the multiple choice options felt limited but it didn’t detract - just something to build on for next year. It’s a quality production with an authentic looking Santa, lovely enchanting elements and dreamlike visions of Santa’s world. Lots of little details too. I feel sure this will remain in my daughter’s memory for a lifetime - and we are already looking forward to next years. Thank you so much.

December 22, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your feedback Liz!

Rated 5 out of 5 stars

Outstanding!

Oh my days this video is unbelievably good! Our granddaughter was mesmerised and when Santa called her at the end she was delighted. The personalisation makes it so accurate.
I’m so glad we ordered this, can’t recommend highly enough!

December 19, 2025
Unprompted review
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Reply from Elfi

Thank you so much Nori for your kind words!

Rated 5 out of 5 stars

I was very sceptical about this but…

I was very sceptical about this but went for it and to be honest I am so glad I did. The video is great, Grandson (5) was enthralled from start to finish. So glad I got it for him

December 23, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Rhona.

Rated 5 out of 5 stars

Magical

I left it till the last minute when ordering 2 letters for my children and had never ordered from this company before so I wasnt sure the letters would arrive on time but they arrived today!
They look amazing in a bright shiny red envelope and definitely helped to keep the magic alive for my two children !
The letter was an extra special one for my eldest after they have had a really tough year and the letter made them cry (in a good way)
I cant thank this company enough for such awesome letters!
Would defo recommend and will be using this company again in the future

December 23, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Claire for your kind words!

Rated 5 out of 5 stars

Just brilliant

Just brilliant! My kids were so happy from their message from Santa!! I would defo use this again

December 23, 2025
Unprompted review
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Reply from Elfi

Thank you so much Hannah!

Rated 5 out of 5 stars

It was so easy to order

It was so easy to order, and seeing your child happy watching the video was amazing!! I ordered the video with a call, and my son received the call at the right time.

December 22, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Aiwa!

Rated 5 out of 5 stars

Loved it

Loved it! It was quick and really different, great for kids and the quality and production values are excellent.
I wish there was a few more prompts to chose from, making it more personal “grandad” instead of “grandpa” for example. But it’s a great price and will definitely use again

December 1, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks for the feedback Jordan.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing - my little girl was absolutely blown away with the video!

December 16, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Danielle!

Rated 2 out of 5 stars

Idea is great, room for improvement

Idea is great, but more personalised wording that I wrote was not included in the final edit. Disappointed as I wanted that personal touch.

December 15, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you for your feedback, Sue.
You can edit the video for free by logging into your account. If you need any assistance, please feel free to contact us at mail@elfisanta.uk.

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