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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting its magical and enchanting elements, and appreciate how easy the ordering process is. Many highlight the excellent service and the impressive level of personalization, including the ability to add photos, which creates a truly special and memorable experience for children. However, some customers also noted a desire for more varied personalization options, such as additional choices for family descriptions or the ability to write their own. A few people mentioned that the video length was a bit too long for younger children, causing them to lose interest, and some experienced issues with the promised video call feature not working as expected.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers found the personalized videos to be... See more

User experience

People report positive experiences with the user experience. Customers found the creation and editing process... See more

Quality

Reviewers consistently express delight with the quality of the videos. Customers praise the excellent video... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and highly recommend... See more

Service

Customers consistently note positive experiences with service. Many found the service fantastic, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... See more

Company replied

Rated 5 out of 5 stars

Absolutely magical.i wasn't too sure how the video would turn out, but it was brilliantly done and so much fun for the kids to see x they're faces when they first saw their pictures and when Santa tal... See more

Company replied

Rated 5 out of 5 stars

I used Elfi last year for my granddaughter who was 2 then and she loved the video, so I thought is she’s 3 I would do it again this year. Obviously, she hasn’t seen it yet but I am more than happy wit... See more

Company replied

Rated 5 out of 5 stars

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... See more

Company replied


Company details

  1. Baby Store

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant

Received Santa letters granddaughters love them

December 9, 2025
Unprompted review
Elfi logo

Reply from Elfi

Dear Gail, If you need any further information about your order, please feel free to contact us by email at: mail@elfisanta.uk .

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate. Great to have opportunity to alter and adapt to individual child.

December 3, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Stephanie.

Rated 4 out of 5 stars

Good video but no call

I am happy with how the video turned out. It was quite long, the quality was good, but there was no video call at the end of it so a bit dissapointed.

December 7, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you for your feedback, Oana.
Please note that the phone call feature only works when you watch the video online using the “phone call” option. If you download the video, we don't know when you are watching it, so we cannot call you.
If you need any assistance, feel free to contact us at: mail@elfisanta.uk .

Rated 5 out of 5 stars

Honestly such an amazing video got…

Honestly such an amazing video got emotional watching can’t wait to show my daughter it’s going to make her Xmas extra special highly recommend

December 7, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your words Ash!

Rated 5 out of 5 stars

Easy personalized video

Very easy to set up personalized video and I'm not techy 😜 I've done this for a few years now and although the 'kids' are older they still look forward to their video, it's become a Christmas tradition.

December 2, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Anne for being your Christmas tradition!

Rated 4 out of 5 stars

the elfi video was lovely however i’m…

the elfi video was lovely however i’m very glad i never paid full price and got it for £4 from groupon there’s no way it’s worth the full price of £7.99 or even £12.99 for the other version.
it’s a little long winded for my 2 year old granddaughter, like i say it’s very sweet but definitely over priced without the groupon offer .

December 2, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks for your feedback Dawn.

Rated 5 out of 5 stars

Easy to order

Easy to order. Love the personalised parts, making that special memories. My son love it, thank you

November 27, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Iwona.

Rated 5 out of 5 stars

Absolutely magical.i wasn't too sure…

Absolutely magical.i wasn't too sure how the video would turn out, but it was brilliantly done and so much fun for the kids to see x they're faces when they first saw their pictures and when Santa talked about how old the children were and their favourites to do. It was really easy and straight forward to fill in, and once it was done you got the chance to watch it and then edit anything you wasn't happy with.

December 6, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much!

Rated 5 out of 5 stars

Magical

I used Elfi last year for my granddaughter who was 2 then and she loved the video, so I thought is she’s 3 I would do it again this year. Obviously, she hasn’t seen it yet but I am more than happy with it. I can’t wait to see her expression again when Santa says her name. The process to order the video and upload photos etc was really easy, I would thoroughly recommend Elfi if you want to make your childs experience a magical moment with Santa x

December 7, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Jackie!

Rated 5 out of 5 stars

We’ve used Elfi for the last 3 years…

We’ve used Elfi for the last 3 years and will continue to for as long as my children will allow us! Amazing fast service and gorgeous videos with a new set up every year. Great value for money too. Thank you!

December 7, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Annie!

Rated 5 out of 5 stars

This video is magical

This video is magical. Brings Xmas into your living room for the whole family. The quality is excellent and it arrived within 24 hours. Can't recommend this highly enough. You won't be disappointed

December 7, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Donna for your lovely words!

Rated 5 out of 5 stars

My kids both loved this

My kids both loved this! They are 4.5 and 3 years old.
The website was easy to use with lots of personalised options. It arrived quickly and was easy to download to keep.
The quality was brilliant and it was great to be able to mooch from a few different story options.

December 1, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Mia!

Rated 5 out of 5 stars

Loved loved loved the video from Santa

Loved loved loved the video from Santa! Absolutely amazing how much it can actually be personalised and to be able to add in photos too was just pure brilliance - my wee 4 year old boy was amazed, as was I! Website also really easy to navigate and finished video was sent to me in less than 24 hours. Will be using every year, thank you!

November 29, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Chantelle!

Rated 5 out of 5 stars

This video is absolutely beautiful

This video is absolutely beautiful. I cannot wait to watch this ok my tv with my little boy. His excitement is going to elevate to another level

December 5, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Jenny!

Rated 4 out of 5 stars

Its a lovely video but far to long

Its a lovely video, however for small children a 10 minute video is far to long, they lost interest within the first 2 minutes

December 5, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you for the feedback, Stacey. For your information, we also have shorter videos available, such as "Christmas Eve is Around the Corner!".

Rated 3 out of 5 stars

Great video, few minor details to be adjusted

The video was great and the procedure to book it as well even though I would have preferred to have the option to not include pictures.

Also I paid for the telephone call to be included but when I received the video and I pressed the button "watch with telephone call" nothing happened. So I had to improvise a fake call from an unknown number and then start the video for my kid.

Overall it was ok.

November 28, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you for your feedback Angela. We're glad you enjoyed the video and found the booking process easy. Please contact our support team so we can look into the issue and make it right. You can reach us at: mail@elfisanta.uk .

Rated 3 out of 5 stars

Sometimes bigger isn't always better

Sometimes bigger isn't always better. I got an Elfi video last year and it was about 5 minutes long packed with photos and info of my kids. Perfect length. This video was over 10 minutes and had so many scenes that were out of place and unnecessary including a scene where 3 random kids get introduced like the producer wanted to make his grand kids famous. There was also a scene where Santa was standing in an alcove facing a wall talking about a photo of our family. I’d prefer we just saw our photos with Santa narrating rather than watch him staring at a wall. Super weird. We Had to wait minutes at a time to see or hear about my kids and then it only lasted a few seconds. My 5 yr old found it hard to pay attention for 10 minutes. That’s why a Bluey & Peppa pig episodes aren’t 10 minutes long. The photos I provided were only on screen for a few seconds and the script choices were not very good to choose from. I’d rather a bit more choice and some free speech choice. Last time we could add best friends names, home town and which gifts the kids have asked Santa for. Not this year. There was only an option to add a photo of the gifts they want which is weird??? It wouldn’t accept my daughter’s double barrel name so we had to shorten it. When Santa was talking about how good my kids were he immediately mentioned the one thing they do wrong which was compulsory to add. That would’ve been better separated to another scene to encourage them to improve. Just felt like a downer at that point. The imagery is very good. I’ll look elsewhere next year I think.

December 3, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you Jay for your feedback. We’re sorry this year’s video didn’t meet your expectations, especially after last year’s positive experience. Your comments about the length, scenes, and personalization options are very helpful, and we’ll review them to improve future videos.

Rated 5 out of 5 stars

Wonderful

The video for my granddaughters is even better than I expected. Its so lovely. Thank you elfisanta

November 30, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words.

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