Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Bring joy to your loved ones with a free personalised message from Santa Claus.
House A, 1st floor, Edisonstraße 63, Berlin, 12459, Berlin, Germany
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing. My daughters loved it, since the video they have been behaving really good 😁 I couldn’t recommend more this company, they did a fantastic job, the video is perfect, and not only the kids enjoyed it, their dad and I, were really touched ❤️ Thank you very much !!

Reply from Elfi
Second year we ordered a video for our Grandson it's beautiful service was great

Reply from Elfi
Amazing video and quick replies when you need help! 5 star

Reply from Elfi
The video is beautiful and greatly linked, it is very magical and can't wait to show it to the kids. I'm sure they'll ve thrilled.
Thank you so much for creating something so special.

Reply from Elfi
Got this for my 4 year old daughter and cant wait for her to watch it on Christmas eve. She gonna love it even myself watch it after I got it to see if everything worked and it amazing will definitely do this again for her next year.

Reply from Elfi
Brilliant 🤩 my boy is going to love it ! 🥰

Reply from Elfi
Been ordering Santa videos past few year. Kids love it!

Reply from Elfi
This is the second year I’ve ordered from Elfi and once again I am so impressed with the video! It’s so magical, excellent quality and sent to me within 24 hours. I cannot wait to show my little ones on Christmas Eve! Excellent customer service, I emailed with a query re photos and I received a response quickly. Highly recommend and will be ordering another next year.

Reply from Elfi
My little girl adored it - thank you was magical video and easy to do

Reply from Elfi
Did not arrive last year so it better arrive this year!! Still waiting for my refund for last years

Reply from Elfi
It was very easy and quick to make the personalised video. My little one was very surprised and happy. I will definitely recommend it!

Reply from Elfi
Personalizing it was straightforward and easy to access. My children were delighted to watch the video and were pleasantly surprised when Santa mentioned their names and activities. It was a wonderful experience for them. My friends inquired about how I created the video, and I directed them to the website. It was a fantastic Groupon offer and the best Christmas gift ever!

Reply from Elfi
Disappointed because the letter didn't arrived yet...I did order at the beginning of December.
That's really upsets my kiddos and us.We are with you for 7 years but usually order a video from. SANTA and never had a problem before till now...First time ordered the letter.....😔 and big disappointment😞

Reply from Elfi
First time using the service this Christmas and we were not disappointed. We used the video with phone call option and it blew my daughters mind. Easy to set up and had my video within 2 hours. Also sent a request for help as wasn’t sure how the phone call worked and had a response within 20 minutes. Very impressed and hope to do the same again next Christmas.

Reply from Elfi
Fantastic video. Our 5 year old was so excited and wanted it played over and over.

Reply from Elfi
they sent the video on time and the quality of the video was very good.

Reply from Elfi
The video is OK. The Gold letter never showed up and when I asked when will be delivered, I was told next week ( after Christmas ). Is a letter from Santa, not Easter bunny. And now is problem to fill forms to get a refund. Not impressed
L.E. The letter was ordered on the 1st of December, and on your website was "within 10 days delivery", now it's within 14days, you modified. Doesn't state that is working days.

Reply from Elfi
Absolutely amazing so magical. My sons reaction was priceless.

Reply from Elfi
Inclusive of Irish names
Recognised our obscure Irish names and it was magic for my kids to hear their names and see themselves on the video. Very special. Would definitely recommend.

Reply from Elfi
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.