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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting its magical and enchanting elements, and appreciate how easy the ordering process is. Many highlight the excellent service and the impressive level of personalization, including the ability to add photos, which creates a truly special and memorable experience for children. However, some customers also noted a desire for more varied personalization options, such as additional choices for family descriptions or the ability to write their own. A few people mentioned that the video length was a bit too long for younger children, causing them to lose interest, and some experienced issues with the promised video call feature not working as expected.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers found the personalized videos to be... See more

User experience

People report positive experiences with the user experience. Customers found the creation and editing process... See more

Quality

Reviewers consistently express delight with the quality of the videos. Customers praise the excellent video... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and highly recommend... See more

Service

Customers consistently note positive experiences with service. Many found the service fantastic, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... See more

Company replied

Rated 5 out of 5 stars

Absolutely magical.i wasn't too sure how the video would turn out, but it was brilliantly done and so much fun for the kids to see x they're faces when they first saw their pictures and when Santa tal... See more

Company replied

Rated 5 out of 5 stars

I used Elfi last year for my granddaughter who was 2 then and she loved the video, so I thought is she’s 3 I would do it again this year. Obviously, she hasn’t seen it yet but I am more than happy wit... See more

Company replied

Rated 5 out of 5 stars

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... See more

Company replied


Company details

  1. Baby Store

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. My daughters loved it, since the video they have been behaving really good 😁 I couldn’t recommend more this company, they did a fantastic job, the video is perfect, and not only the kids enjoyed it, their dad and I, were really touched ❤️ Thank you very much !!

November 28, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words Emanuela! We’re so happy we could bring joy to your whole family!

Rated 5 out of 5 stars

Magic

Easy to order. Fabulous video. Pure magic

November 27, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your words Sarah!

Rated 5 out of 5 stars

The video is beautiful and greatly…

The video is beautiful and greatly linked, it is very magical and can't wait to show it to the kids. I'm sure they'll ve thrilled.
Thank you so much for creating something so special.

November 14, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Ivanna!

Rated 5 out of 5 stars

Got this for my 4 year old daughter and…

Got this for my 4 year old daughter and cant wait for her to watch it on Christmas eve. She gonna love it even myself watch it after I got it to see if everything worked and it amazing will definitely do this again for her next year.

November 1, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words Holly!

Rated 5 out of 5 stars

Excellent

This is the second year I’ve ordered from Elfi and once again I am so impressed with the video! It’s so magical, excellent quality and sent to me within 24 hours. I cannot wait to show my little ones on Christmas Eve! Excellent customer service, I emailed with a query re photos and I received a response quickly. Highly recommend and will be ordering another next year.

November 1, 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Sam!

Rated 1 out of 5 stars

Did not arrive last year so it better…

Did not arrive last year so it better arrive this year!! Still waiting for my refund for last years

December 1, 2024
Unprompted review
Elfi logo

Reply from Elfi

Dear Martin, we are so sorry to read that. If you need information about your refund, you can contact us by email to: mail@elfisanta.uk .

Rated 5 out of 5 stars

Best Christmas gift Ever!

Personalizing it was straightforward and easy to access. My children were delighted to watch the video and were pleasantly surprised when Santa mentioned their names and activities. It was a wonderful experience for them. My friends inquired about how I created the video, and I directed them to the website. It was a fantastic Groupon offer and the best Christmas gift ever!

December 25, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words!

Rated 1 out of 5 stars

Disappointed because the letter didn't…

Disappointed because the letter didn't arrived yet...I did order at the beginning of December.
That's really upsets my kiddos and us.We are with you for 7 years but usually order a video from. SANTA and never had a problem before till now...First time ordered the letter.....😔 and big disappointment😞

January 2, 2025
Unprompted review
Elfi logo

Reply from Elfi

Dear Monika, we are so sorry to read that. The delivery usually takes 15 working days. If you need more information about your order, you can contact us by email to: mail@elfisanta.uk .

Rated 5 out of 5 stars

First time using the service this…

First time using the service this Christmas and we were not disappointed. We used the video with phone call option and it blew my daughters mind. Easy to set up and had my video within 2 hours. Also sent a request for help as wasn’t sure how the phone call worked and had a response within 20 minutes. Very impressed and hope to do the same again next Christmas.

December 24, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Gemma!

Rated 5 out of 5 stars

Fantastic video

Fantastic video. Our 5 year old was so excited and wanted it played over and over.

December 21, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thanks Dawn!

Rated 1 out of 5 stars

Below avarage

The video is OK. The Gold letter never showed up and when I asked when will be delivered, I was told next week ( after Christmas ). Is a letter from Santa, not Easter bunny. And now is problem to fill forms to get a refund. Not impressed

L.E. The letter was ordered on the 1st of December, and on your website was "within 10 days delivery", now it's within 14days, you modified. Doesn't state that is working days.

December 1, 2024
Unprompted review
Elfi logo

Reply from Elfi

Dear Adrian, the delivery takes 15 working days. It is possible to get a refund only if you fill the form up, that's our procedure and refund policy. If you need more information or a refund, you can contact us by email to: mail@elfisanta.uk .

Rated 5 out of 5 stars

Inclusive of Irish names

Inclusive of Irish names
Recognised our obscure Irish names and it was magic for my kids to hear their names and see themselves on the video. Very special. Would definitely recommend.

December 23, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thanks Niamh!

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