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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting its magical and enchanting elements, and appreciate how easy the ordering process is. Many highlight the excellent service and the impressive level of personalization, including the ability to add photos, which creates a truly special and memorable experience for children. However, some customers also noted a desire for more varied personalization options, such as additional choices for family descriptions or the ability to write their own. A few people mentioned that the video length was a bit too long for younger children, causing them to lose interest, and some experienced issues with the promised video call feature not working as expected.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers found the personalized videos to be... See more

User experience

People report positive experiences with the user experience. Customers found the creation and editing process... See more

Quality

Reviewers consistently express delight with the quality of the videos. Customers praise the excellent video... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and highly recommend... See more

Service

Customers consistently note positive experiences with service. Many found the service fantastic, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... See more

Company replied

Rated 5 out of 5 stars

Absolutely magical.i wasn't too sure how the video would turn out, but it was brilliantly done and so much fun for the kids to see x they're faces when they first saw their pictures and when Santa tal... See more

Company replied

Rated 5 out of 5 stars

I used Elfi last year for my granddaughter who was 2 then and she loved the video, so I thought is she’s 3 I would do it again this year. Obviously, she hasn’t seen it yet but I am more than happy wit... See more

Company replied

Rated 5 out of 5 stars

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... See more

Company replied


Company details

  1. Baby Store

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

722 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a magical experience

What a magical experience! My children were blown away especially by the phone call from Santa. Will definitley do it again next year!

December 24, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words Rebecca!

Rated 5 out of 5 stars

Two very HAPPY children 😃

I was totally blown away by the video that this company created for my Grandson's. The attention to detail was amazing. My Grandson's were enchanted by the video. Made their Christmas Eve. Highly recommend.

December 24, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words Melanie!

Rated 2 out of 5 stars

unfortunately the letter from Santa did…

unfortunately the letter from Santa did not arrive till the 28th December which was a disappointment not only to my granddaughter but also to myself .
I am sorry to say I will not be ordering again .

December 29, 2024
Unprompted review
Elfi logo

Reply from Elfi

Dear Beth, the delivery takes 15 working days. If you need more information, you can contact us by email to: mail@elfisanta.uk .

Rated 5 out of 5 stars

A fun and exciting message from Santa!

The video was such a fun and exciting way to deliver a message from Santa. The quality was superb and my son’s name pronounced perfectly. The photographs looked real and like they were there with Santa. Delivery was less than 24 hours as well. Really impressed thank you!

December 28, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Kayleigh!

Rated 5 out of 5 stars

Great

I want to add that, I was expecting to see all the pictures in the video 🤔.WE MISS THE GRANDPARENTS

December 19, 2024
Unprompted review
Elfi logo

Reply from Elfi

Dear Irina, if you need assistance about your video, please send us an email to: mail@elfisanta.uk .

Rated 5 out of 5 stars

This was amazing

This was amazing . Quality was great. Really amazing for Christmas Eve surprise for kids

December 24, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Fran!

Rated 5 out of 5 stars

Excellent, kids loved it...

Simple process to set create on the website. Received the video inside 25 hours. Our children watched it just before bedtime on Xmas eve and they love it!

December 24, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thanks Jimmy!

Rated 3 out of 5 stars

Could be little better

It's a nice video, but could be better, not cheap for what you get, although choice of things and that you can actually pay for one video once without subscriptions is good.
What could improve:
1st. in recommendations where you choose what you'd like Santa to advice to child could have more variety, so far theres only one recommendation it's 'listen to your parents', even that could change, better if it's say mummy and daddy!
2nd. Instead of photos with 'beautiful mama and dad' or whoever, it could give more choice as is in what else you'd like Santa to tell your child -tidy your room etc ..

Tell in video that Santa and elf watching a childs behaviour..

My child has a spout of naughty behaviour, some more advices from Santa to make her believe would be nice ... 😬

December 20, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thanks for your feedback Anna.

Rated 5 out of 5 stars

Super santa video

Brilliant service , brilliant product .my children were so delighted, would highly recommend.

December 19, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Regina!

Rated 2 out of 5 stars

I paid for a phone call and didn’t…

I paid for a phone call and didn’t receive one. I emailed customer service and they informed you get a phone call after each time the video plays. This did not happen. I am only reviewing now as I got an email to review to you.

December 25, 2024
Unprompted review
Elfi logo

Reply from Elfi

Dear Matt, you can receive the phone call only if you watch it online with the option phone call, if you download it we can't call you. If you need assistance, please send us an email to: mail@elfisanta.uk .

Rated 5 out of 5 stars

A brilliant Christmas Gem!

My 3 year old LOVED this interactive, personal piece of entertainment! Professionally done with exceptional customer service and care. Will definitely be doing this for my little one each year! I highly recommend their services for your children having an unforgettable Christmas experience!

December 25, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Chika!

Rated 5 out of 5 stars

What a truly magical video to see my…

What a truly magical video to see my boys faces light up like that was beautiful and the added phone call was amazing thank you so much will defo be retuning next year we were able to play the video on our tv through a connection from the laptop and the attention to detail was brillant can highly recommended the one only suggestion is I put it the questions on there behaviour the option of could be improved and Santa said that they were not on the list which wasn’t ideal luckily the kids heard it as they were but would have been nice to have the option with regards to that as I was hoping it would have been more like your behaviour needs to be improved and you only just made it on the nice list if that makes sense but thy aside just so thing to think about for future reference but I will also remember to just say there behaviour was good
Truly magical video thank you elfie x

December 24, 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Kayleigh!

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