Great service and good support are provided when needed. Given that they support price-matching in many cases and have physical stores. This helps a lot as a customer and a trusted store for me.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jeg er ikke improneret. On 16th we realised that we had a problem. On 17th we confirmned that we had a problem. On 18th we selected a fridge/freezer and on 19th we ordered this fridge/freezer. It will... See more
Company replied
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for an evening delivery and installation service that Elgiganten apparently cannot provide
Paid for an evening delivery and installation service that Elgiganten apparently cannot provide
I ordered a 100-inch TV from Elgiganten online and specifically paid for delivery into my home as well as installation of the TV foot. Because I cannot be home during the daytime, I also paid extra for an evening delivery slot between 16:00 and 21:00.
On Monday, the TV arrived. However, there was only one driver.
The driver explained that they work alone during the evenings, so he had nobody to help him bring the 100-inch TV inside or install it. He therefore had to drag the TV, still in its large box, from the truck, through the garden and into our house. He left it in the entrance and told us to contact Elgiganten the following morning, assuring us that they would arrange for someone to come and install it immediately.
He also specifically told us not to open or move the box, because if the TV was damaged or something was wrong, the insurance would apparently not cover it.
I contacted Elgiganten twice the next morning. After speaking with their logistics team, I was told something that I find extremely concerning:
The installation service — including unboxing, unpacking and installing the TV foot — is apparently only performed during daytime and cannot be done in the evening.
If that is the case, why was I allowed to purchase and pay for an evening delivery service when the associated installation cannot be provided during that time?
I asked this question directly. Unfortunately, I received no meaningful answer.
I have now been given a Friday appointment for the installation, meaning I have to take an entire day off work to accommodate a service that I had already paid for and expected to be completed as part of my original delivery arrangement.
As a result:
I paid extra for an evening delivery because I cannot be home during the day.
I paid for installation of the TV foot.
The installation was not provided.
The 100-inch TV has been sitting unopened in a huge box in our entrance for days because we were explicitly told not to move or open it.
We have had to rearrange our plans and I now need to take a day off work.
Our TV setup has been delayed by almost a week.
And most importantly, Elgiganten appears to be selling a service combination that their logistics team says cannot actually be fulfilled in the evening.
When I asked for reimbursement because I had paid for a service that was not delivered as advertised, I was told to contact them after Friday, once the TV has finally been installed. They also said that my feedback would be added to the order.
I sincerely hope they follow through, but given this experience, I am not particularly confident.
Elgiganten: if an evening delivery cannot include the installation service that customers are paying for, this needs to be made absolutely clear at the point of purchase. Customers should not have to discover this only after paying, receiving a 100-inch TV, and being left with a huge unopened box in their entrance.
I will be following up with Elgiganten regarding reimbursement of the additional service cost and the inconvenience caused.
I am also raising this because other customers should be aware of this issue before selecting and paying for an evening delivery and installation service. If the service is genuinely unavailable in the evening, the option should not be presented to customers as though it is available.
Very disappointing experience, particularly for such a large and expensive purchase.
August 24, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Anjali,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that we weren't able to deliver and install your new TV in the evening.
It's limited how many we have installers driving in the evening. Since the installment of the TV is a two man job because of it's size, we'll have to do the installment in the daytime, since there's more installers available in the daytime.
We would love to help you further. You're therefore welcome to write to us on social.ccc@elgiganten.dk with your order number and a link to this Trustpilot.
I have also noted down in the system, that I've promised you compensation in the end of your case. To discuss the compensation amount, you shall also contact social.ccc@elgiganten.dk for that matter, when everything is done.
I appreciate, that you shared your experience with us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
Great service and good support
Great service and good support are provided when needed. Given that they support price-matching in many cases and have physical stores. This helps a lot as a customer and a trusted store for me.
November 28, 2025
Reply from Elgiganten A/S
Hi Naveen,
Thank you for taking the time to share your feedback.
We are so happy to hear that you have had this great experience with our support.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Over night delivery
Ordered package for delivery over night and I have just received a sms message with the order and a ordernumber, no mail or tracking number… have not seen the package now the evening after order. Tried to check in customer service and in a elgiganten shop but nobody can give me an answere where it is.
August 24, 2026
Reply from Elgiganten A/S
Hi
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, I would like to apologize that your order has not arrived on the expected delivery date. However, please note that the date provided is an estimated delivery date and not a guaranteed one.
I can see in our system that your order has been prepared and is currently awaiting shipment with Bring.
I can also see that a tracking link has been created for your order, and you should receive it shortly. Once received, you will be able to follow your delivery in real time.
As a gesture of goodwill, I have arranged a refund of the shipping costs. I completely understand that you would expect your order to arrive on the estimated delivery date, and I apologize for the inconvenience this delay has caused.
Should you have any questions, please feel free to contact us at social.ccc@elgiganten.dk, and we will be happy to assist you further.
I wish you a pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service
Great price for our new stove
June 23, 2026
Reply from Elgiganten A/S
Hello John,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you found your new stove to a great price.
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
God og perfect
August 21, 2026
Reply from Elgiganten A/S
Hej Neda,
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle I Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for din nye printer!
Din positive feedback er værdsat, og vi sætter stor pris på, at du har valgt at dele den med os.
Jeg ønsker dig en rigtig god dag!
Med venlig hilsen
Mikkel
Elgigantens Kundecenter
Jeg er ikke improneret
Jeg er ikke improneret. On 16th we realised that we had a problem. On 17th we confirmned that we had a problem. On 18th we selected a fridge/freezer and on 19th we ordered this fridge/freezer. It will not be delivered until about 25th. Our milk soon curdled; our cheese grew a beard and mostache, as did some ham and various other products. We are buying prepared food; not as nice and more expensive than what we make. Jeg er fuldstandig ikke improneret.
August 18, 2026
Reply from Elgiganten A/S
Hello Keith,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, I would like to apologize for the issues you experienced with your fridge-freezer. I understand that having to replace such an essential appliance can be both inconvenient and frustrating.
Regarding your recent purchase, with delivery scheduled for 25 August, this is unfortunately the earliest delivery date we are currently able to offer. If you need a refrigerator sooner, I would recommend visiting your nearest store, where you may be able to purchase and take home a product directly, subject to stock availability.
With regards to the food items that were spoiled as a result of the appliance issue, I completely understand your disappointment. However, I would like to kindly inform you that we are unfortunately unable to provide compensation for these costs.
Thank you for your understanding. I wish you a pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service
Purchased a tv from Elgiganten Lungby…
Purchased a tv from Elgiganten Lungby at discounted price - described as without packing but as good as new. Bring it home as before opening the temporary packing a leg of the tv was damaged. I called the Elgiganten online help. They ask me to return if I don't like it. I did it. I visited the Elgiganten branch for the compensation due to the un-necessary discomfort to me as offered by the online help desk. The Branch workers blamed me for the unnecessary discomfort to them for raising the damaged TV leg issue and refused to compensate for their negligence. I am extremely disappointed by the quality levels/ product checking levels a the Elgitanten's Branch.
August 18, 2026
Reply from Elgiganten A/S
Hi Abdul,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am very sorry that you initially received a product in that condition and that the matter was handled in the way you described afterward. This is certainly not the standard we aim to deliver.
I would very much like to pass your feedback on internally, as this is not the experience we want our customers to have.
Despite this unfortunate experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
Bought a Dreame robot May 2025 with…
Bought a Dreame robot May 2025 with insurance, the robot breaks down in May 2026 and I take it into the Strøget store to have it repaired. the robot is taken in for repair on 04/07 and now its 18/08 and I have no update. Elgiganten repeats the same line to me that there is no timeline or update and awaiting on parts from Dreame. not acceptable! poor customer service and my robot should have been replaced by now!
August 18, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Shahrooz,
Thanks for taking time out of your day to give us a review on Trustpilot.
I apologize for the longer reclamation case that you have on your robot vacuum.
I have asked the store, that you handed the product in for a request for credit. You will hear from them within 48 hours.
We want to help you further. You're therefore welcome to write your case number or order number and a link to this Trustpilot to us on social.ccc@elgiganten.dk, then we can follow up on your case.
Thank you for sharing your experience with us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
Stone-age system, brain-dead checkout
Your website is a complete joke and an absolute piece of trash. It is designed to block customers from giving you money.On the product page, you aggressively push all these extra items and services. But the moment I add them to my basket, your brain-dead system completely breaks down!The checkout gives me an error saying it cannot calculate delivery for my basket and demands that I split one single order into multiple separate orders. To make it worse, your broken code silently deletes the services I selected and freezes the payment button.On top of that, your website completely lacks any language options. In 2026, you don't even have a simple button to switch the language to English. You completely ignore international customers.Your customer support is from the stone age. The chat bot has a ridiculous character limit so I can’t even describe the issue, and your phone helpline only speaks Danish on the first line.You have created the most frustrating, anti-user website in Europe. Fix your broken system. I am taking my money to your competitors.And don't even dare to reply to this comment with your useless automated bot apologies. I don't want your copy-pasted 'sorry', I want you to fix your website.
August 16, 2026
Unprompted review
Reply from Elgiganten A/S
Hello George,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, if you had trouble creating a purchase online, that our chatbot had character limits and that our customer care center's opening is in Danish.
If you want help with creating an order, you're more than welcome to write to us on social.ccc@elgiganten.dk, then we can help you.
If you have any photo feedback on the website, then you can also send that to our mail, so we can fix the website.
I'm taking your feedback to the right departments, so we can become more English friendly and have a better chatbot experience.
I appreciate, that you shared your feedback with us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
I just go to pick up my order
I just go to pick up my order, which was booked the same day.
The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and provide me my order.
Fortunately some calles from colleges back and forth I get my order.
One positive side of the communication, that I got the damage and theft protection in a monthly subscription service, which was not need to made by a contract locally, rather digitally.
August 14, 2026
Reply from Elgiganten A/S
Hello Erno,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that the customer service had trouble understanding and helping you.
It's nice to read, that you could add on the insurance online and not at the store.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Very poor delivery service
Ordre #2125830886
I am writing to complain about the handling of this delivery .
What happened:
1. The delivery agent made no attempt to contact me before or at the time of delivery.
2. Without any notification or agreement, the parcel was diverted to a collection point.
3. I was given no opportunity to accept the delivery at my address, which is the service I paid for.
This is not the service that was promised at the point of purchase, and I am not prepared to accept it.
What I require.
If I do not receive a satisfactory response within that period, I will escalate this to the relevant consumer protection authority.
I look forward to your confirmation.
Regards,
Monosriz Dutta
August 12, 2026
Reply from Elgiganten A/S
Hello Monosriz,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, I would like to sincerely apologize for the service you experienced regarding the delivery of your order through Bring.
We always strive to ensure that our customers receive their orders using the delivery method they have selected and paid for. Therefore, I am sorry that Bring was unable to deliver your order to your home address as agreed.
However, I am pleased to hear that you have been in contact with our customer service team and have received a refund for the shipping costs you paid, as the service provided did not meet your expectations.
As my colleague informed you yesterday, if you would like to file a complaint regarding Bring's service, we kindly ask that you contact Bring's customer service directly. They will be able to assist you further with your complaint.
I wish you a pleasant weekend.
Kind regards,
Mikkel
Elgiganten Customer Service
Highly incompetent and worse customer…
Highly incompetent and worse customer service. They sold me a defective product in Esbjerg and they refused to change or refund. I have been sending e-mails back and forth only to get to the same point. Go to POWER instead.
August 3, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Denizhan,
Thanks for taking your time to reach out to us here.
I have answered the e-mail thread you have with us and made sure, that we can help you out with the defective product moving forward.
It appears, there was some issue locating the order in our system and verifying ownership without a receipt. We finally figured it out, meaning you can bring the shaver to one of our stores and discuss a fitting solution.
Please make sure to bring the items, I have listed via e-mail and feel free to let me know, if any questions occur.
I appreciate your patience and cooperation so far and hope you have a wonderful weekend.
Kind regards
David
Elgigantens Kundecenter
I paid for an electric scooter
I paid for an electric scooter, and only afterward was I told it was no longer available. Accepting the order and payment before checking availability is very poor service. I hope you can improve this.
August 13, 2026
Reply from Elgiganten A/S
Hi Neto,
Thank you for taking time to review us here.
We are sorry for the inconveience caused by our stock error, and will make sure to use your case for future improvement.
I have investegated the matter a bit further and can see, the scooter was recently returned for being faulty. This was not corrected as necessary, meaning the product is not in a saleable condition, but was still marked as available on our website.
We have tried to look for an equivalent scooter as a replacement, but not had success in doing so, as the specific model is discontinued.
I again want to express our apoligies and hope to hear from you, if we can help in the future.
Good weekend!
Kind regards
David
Elgigantens Kundecenter
BAD CUSTOMER SERVICE!
BAD CUSTOMER SERVICE!
being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the items! because they are our working partners
We are the Consumers who are paying for the items and we are the consumers that are paying for Competent delivery which has not been upheld!
August 13, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Simon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you feel let down by both the handling of your case and the communication you received. We understand how frustrating it can be when a delivery does not meet expectations, especially when there is a disagreement about what happened.
At Elgiganten, we aim to assess every situation as fairly as possible based on the information available from all parties involved. However, we never want our customers to feel that their concerns have not been taken seriously or properly investigated.
We appreciate your feedback, as it helps us identify areas where we can improve our service and communication. If your case is still ongoing, we encourage you to contact us via e-mail: social.ccc@elgiganten.dk so we can review the matter once more and ensure that all relevant information has been considered.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that your latest purchase was a very good product.
I hope, you'll enjoy your new Skullcandy earbuds!
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Disappointing quality and service
I was quite disappointed when the "good as new" outlet headset I bought had a dead on arrival microphone. The store advertises online opening to 8pm but actually closes at 7pm. I made two trips out to the store just to be told they would not replace or repair the headset and they even tried to refund me store credit instead of money. Overall a big waste of time and money (travel).
August 2, 2026
Reply from Elgiganten A/S
Hi Thomas,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, I would like to apologies for the inconvenience you experienced. We are sorry to hear that the outlet headset you purchased, which was described as being in "good as new" condition, had a microphone that was defective upon arrival. This is certainly not the experience we want our customers to have.
Regarding the store's opening hours, I have checked the information available to customers, and the store's closing time is listed as 7:00 PM on both our website and Google. However, I am sorry if you found different information elsewhere, which may have led to unnecessary inconvenience and an extra trip to the store.
I am pleased to see that the matter has since been resolved and that you have received a refund. However, I fully understand your frustration regarding the time and travel costs involved in resolving the issue.
We also take your feedback regarding the faulty outlet product seriously. Your experience will be shared internally as part of our ongoing efforts to improve our processes and quality control, helping us reduce the risk of similar situations occurring in the future.
Thank you for bringing this to our attention.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a wonderful day.
Kind regards,
Mikkel
Elgiganten Customer Service Center
Alt perfect
August 9, 2026
Reply from Elgiganten A/S
Hej Mahmoud,
Tak for at tage dig tid til at give os en anmeldelse på Trustpilot.
Det er skønt at læse, at alt var perfect i forbindelse med din seneste klik og hent ordre.
Jeg håber, at du både bliver glad for din nye Lenovo computer og din nye Sage kapselmaskine!
Jeg takker for stjernerne og den positive anmeldelse, det er meget værdsat.
Du ønskes en rigtig god dag.
Med venlig hilsen
Tilla
Elgigantens Kundecenter
No lead for laptop and poor service
Firstly when selling a computer, sell it with a charging lead. Secondly, when I say that I think I have one back home (same USB type, same type of computer), a response by customer services of "We recommend you buy one here to be sure" is just cheeky upselling.
August 8, 2026
Reply from Elgiganten A/S
Hello Tim,
Thank you for taking the time to share your experience with us on Trustpilot.
Regarding your purchase of this computer, the manufacturer supplies these units to us without a charging cable. As a result, we sell the product in the same condition in which we receive it, meaning that a charging cable is not included with the computer.
However, we do offer compatible charging cables as an optional accessory for customers who do not already have one available at home.
I would also like to apologise if the way this was presented to you in the store made it seem as though our colleagues were trying to upsell the charging cable in an inappropriate manner. That was certainly not our intention, and we regret any impression this may have given.
Should you have any further questions, please feel free to contact us at social.ccc@elgiganten.dk, and we will be happy to assist you.
I wish you a pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Bought a Lenovo laptop and really Happy…
Bought a Lenovo laptop and really Happy with products and discount
April 17, 2026
Reply from Elgiganten A/S
Hi Kim,
Thank you for your great review!
We're delighted to hear that you're happy with your new Lenovo laptop and that you were able to take advantage of a good discount. There's nothing better than finding the right product at the right price.
We truly appreciate you taking the time to share your experience and hope you enjoy your new laptop
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.