Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is look... See more
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The order itself was processed fairly quickly, but the staff’s attitude left much to be desired. They treated me rather dismissively; I even felt uncomfortable. Judging by the fact that I was speakin... See more
Company replied
I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in... See more
Company replied
Ordered a click and collect item which was on stock in the shop. However, my order was cancelled because it was not on stock afterall. Might be a webside glitch or an employee who couldn't find the it... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Same convenience as used to be in…
Same convenience as used to be in Sweden when I lived there some time ago. I appreciate the level of service and knowledge among the employees. And the fact that I'm English-speaking rather than Danish wasn't an issue at all!
June 12, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Max,
Thank you for taking the time to share your feedback.
We are very happy to hear that you are satisfied with the services we provide.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Amazing staff and great prices
Amazing staff and great prices, I definitely recommend!
November 9, 2025
Reply from Elgiganten A/S
Hi Adrian,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that you had a good experience with us and that you were well received by the staff in the store.
We truly appreciate your positive feedback, and I hope you enjoy your new products.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Service Center
Stock available for what i was looking…
Stock available for what i was looking for to buy (iPad pro Wi-Fi + Cellular M5) Easy click and collect system. The guy who works at the store was nice. 5/5 stars.
June 23, 2026
Reply from Elgiganten A/S
Hi Nicolás,
Thanks for taking your time to review us here.
I am happy to hear about the positive experience with our Click & Collect and the service at your visit.
You're always welcome again in the future - we wish you a lovely day!
Kind regards
David
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hello Riitta,
Thank you very much for taking the time to review us on Trustpilot.
We are very sorry if you have not received what you ordered.
Regarding the panel, you can find it at the top on the inside of the dishwasher door.
If you are missing your order or have any further questions, please feel free to send us an email with your order or invoice number, a short description, as well as a link to your review, and we will be more than happy to look into the case.
social.ccc@elgiganten.dk
Despite this unfortunate experience, we wish you a great day.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hej Søren,
Tak fordi du tager dig tid til at dele din oplevelse med os her.
Det er godt at høre om den effektive behandling, og at prisen på dit cover også var som den skulle være.
Du må have en dejlig dag!
Venlig hilsen
David
Elgigantens Kundecenter
Great shopping...
Gratis service is always available,online shopping and pick-up are hassle-free.
I highly recommend the Elgiganten store in Horsens.
Adam.
June 20, 2026
Reply from Elgiganten A/S
Hi Adam,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a great day.
Kind regards,
Mikkel
Elgiganten Customer Service
Need more staff at location
Need more staff at location. Waited almost 2 hours for help and pick up of product
June 20, 2026
Reply from Elgiganten A/S
Hello Dennis,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to read, that you almost waited two hours for help and for pick up of your click and collect order in your local store.
That is not the impression, that we wish to leave our customers when they visit our stores.
I have given your feedback to the store, so we can make sure to have enough staff and avoid this waiting time.
I hope, that you can give us one more chance, so we can give you a better experience in the future.
Thank you for sharing your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Dear Devershi,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely apologize that you did not receive your order as planned due to a stock error. This was never our intention.
We continuously strive to improve, and we actively use feedback from our customers to achieve this.
Despite your unfortunate experience, we wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Service
So far so good
I really like the website and the ease of use. The only annoying thing is the item delivery, which I would prefer not to pay after I purchased an item over 10000 dkk.
The Staff is usually quite nice and friendly, and is able to give good advice. I don’t like when they’re too pushy trying to upsell; when it happens I end up buying online bymyself but that’s ok.
June 18, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Francesco,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you like our website, thinks it's easy to use, and that you have the experience, that we are friendly and give good advice.
I'm sorry about the delivery fee and that you have the experience that we sometimes try to upsell.
We don't offer free freight if you buy for more on the website, we will always take freight.
I appreciate the feedback about the upselling part. I have taken that further to our salespeople, so we can be better in the future.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
I received my item quickly
I received my item quickly, and the person who helped me at the Fields branch was very kind and friendly.
June 16, 2026
Reply from Elgiganten A/S
Hi Karen,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that you received your product quickly and that the staff at our Fields store gave you a warm welcome and helpful assistance.
We truly appreciate your positive feedback, and I hope you enjoy your new product.
Wishing you a lovely day.
Kind regards,
Marcus
Elgiganten Customer Service
Reply from Elgiganten A/S
Hi Francilene,
Thank you very much for taking the time to review us on Trustpilot.
I’m happy to hear that you experienced fast delivery and that you are satisfied with the quality of the product.
Wishing you a lovely day.
Kind regards,
Marcus
Elgiganten Customer Service
I frequently shop at Elgiganten
I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in the past 5 years, and even that went without a hitch. The store is well ventilated, clean and employees are around for questions. When it comes to TVs, headphones and speakers, wish there was a higher diversity of products on display - most headphones are not able to be tested, for example.
May 16, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Marko,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you experience your local store is clean, that the employees are there to help, and that you frequently shop for different products.
Your feedback about having more products on display has been given to the store, to see if we can improve on that matter.
I thank you for the stars and the nice review, that is very appreciated.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Everything well :-)
May 27, 2026
Reply from Elgiganten A/S
Hello Peter,
Thanks for taking time out of your day to give us a review on Trustpilot.
It is nice to read, that everything went well with your latest online order.
I hope, you will enjoy your new PlayStation 5 game!
I thank you for the stars, and the nice review it is very appreciated.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hej Joy,
Tak for at tage dig tid til at give os en anmeldelse på Trustpilot.
Det er dejligt, at du din seneste klik og hent bestilling gik fantastisk.
Jeg håber, at du bliver glad for dine nye JBL mikrofoner!
Jeg takker for stjernerne og den positive anmeldelse, det er meget værdsat.
Du ønskes en rigtig god dag.
Med venlig hilsen
Tilla
Elgigantens Kundecenter
It is the 3rd time I buy online with…
It is the 3rd time I buy online with click and collect and the purchase is being cancel for “having wrong the stock”. The employees just don’t feel like to look for the items inside and they mark it as a “not found” in the warehouse. Daily basis
June 11, 2026
Reply from Elgiganten A/S
Hi Ludmila,
Thank you for your review and for sharing your experience.
I’m really sorry to read that you’ve had this issue multiple times with Click & Collect. I completely understand how frustrating it is when an order is cancelled due to stock discrepancies, especially when it happens repeatedly. This is certainly not the experience we want to provide.
While stock errors can unfortunately occur if the system inventory doesn’t match the physical stock, it should never feel like a lack of effort from our staff. Our teams are expected to thoroughly check for items before marking them as unavailable, and your feedback indicates that we may not have lived up to that standard in your case.
We take this very seriously, and I will make sure your feedback is passed on internally so we can review our processes and prevent similar situations going forward.
Thank you again for bringing this to our attention.
Wishing you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Very disappointing customer service.
I bought a pair of headphones from Elgiganten, but they were defective from the beginning. Instead of replacing the product, the company keeps sending it for repair every time I complain. The worst part is that each repair process takes around three months, and after all that waiting, I still don’t get a proper solution.
As a customer, I expected either a replacement or a refund for a faulty product, not endless waiting and repeated repairs. The customer service has been extremely frustrating and unhelpful. I would not recommend buying from Elgiganten if you expect reliable after-sales support.
March 1, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Maryam,
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating it must feel when you’re dealing with a product that doesn’t work as expected.
To clarify your case, your headphones were first handed in on April 22 and returned to the store on May 1 with the message that no fault could be found after extended testing by the authorized technicians. In situations like this, if the issue cannot be reproduced, the product must be returned, and we rely on a new submission with further description if the problem persists — which you did on May 13.
The product has been in service since then, and in this case, we are currently working with the manufacturer (Sony) to assess an alternative solution, including a possible credit.
This process can unfortunately take some time, but it is not correct that each repair has taken three months — your first case was handled within a short timeframe.
That said, we completely understand that the overall experience has been unsatisfactory, and we sincerely apologize for the inconvenience caused.
We will follow up on your case and push for an update, and you should hear back as soon as possible.
Thank you for your patience. Wishing you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hi Tadas,
Thank you for taking the time to review us on Trustpilot.
I’m pleased to see that you experienced good service, both online on our website and in our physical store.
We truly appreciate your positive feedback, and I hope you will enjoy your new product.
Have a great weekend.
Kind regards
Mikkel
Elgiganten Customer Service Center
Very reasonable price
May 28, 2026
Reply from Elgiganten A/S
Hello Hassan,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you found the product to a reasonable price.
If you have any feedback on how we can get 5 stars next time, you are more than welcome to text it to us on social.ccc@elgiganten.dk
I hope, you will enjoy your new LEGO racecar!
I appreciate that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
We bought a freezer online.
We bought a freezer online and were supposed to collect it from the shop; however, as it turned out later, the freezer wasn’t in stock.
So they had the freezer delivered to us free of charge.
We think that’s top-notch service.
May 28, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that we could help rebook your order to be delivered to your home instead of being a collect at store since we didn't have the fridge.
I hope you'll enjoy your new Logik freezer!
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Experience
Experience is that: the personal inform Client about the Product Information and let you decide about options.thank you!
June 1, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you experienced that we have given you good product information and some options, you can decide from.
I hope, you'll enjoy your new Acer tablet!
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
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