Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is look... See more
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The order itself was processed fairly quickly, but the staff’s attitude left much to be desired. They treated me rather dismissively; I even felt uncomfortable. Judging by the fact that I was speakin... See more
Company replied
I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in... See more
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Ordered a click and collect item which was on stock in the shop. However, my order was cancelled because it was not on stock afterall. Might be a webside glitch or an employee who couldn't find the it... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fast and quick
Fast and quick, direct to all needed info, help tip like exchange item, complete specifications to check.
Webpage are easy to access.
Thanks a lot 🙏 💓
June 1, 2026
Reply from Elgiganten A/S
Hello Renee,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very pleased to read, that you experienced your latest online order as fast and easy, and with direct information.
I hope, that you'll enjoy your new Lenovo Ideapad!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hi Ronan,
Thank you very much for taking the time to review us on Trustpilot.
I’m happy to hear that your overall experience with us was a good one.
We hope to earn that fifth star next time, and I also hope you will really enjoy your new product once you receive it.
Wishing you a great day.
Kind regards,
Slim
Elgiganten Customer Service
Reply from Elgiganten A/S
Hello Seyyed,
Thank you very much for taking the time to review us on Trustpilot.
I’m glad to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you will enjoy your new product.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Service
Reply from Elgiganten A/S
Hej,
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder os at høre, at du er tilfreds med at handle i Elgiganten og at din oplevelse har levet op til dine forventninger.
Vi håber at du bliver glad for dit nye produkt!
Du ønskes en god dag!
Venlig hilsen
Benjamin
Elgigantens Kundecenter
Fast order and delivery
Fast order and delivery, great product and pricing. Highly recommend
May 27, 2026
Reply from Elgiganten A/S
Hi Bette,
Thank you very much for taking the time to share your experience with us.
We are pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations.
We hope you will enjoy your new product!
Wishing you a great day!
Kind regards,
Benjamin
Elgiganten Customer Service
Perfect and fast
May 26, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that your latest collect at store order went fast and was perfect.
I hope, that you will enjoy your new Roborock cleaning robot!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Customer Service highly fragmented
Customer Service highly fragmented. If you have made an online purchase from a store, the central customer service cant help. And they are the only team you can reach by phone. Highly complex process you meet as customer, caused by internal issues - probably franchise model but still
May 26, 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
We are very sorry that your experience did not meet your expectations.
However, it is correct that if the inquiry concerns an outlet product, in most cases we need to request assistance from the store handling the case.
I can see that we have contacted the store and asked them to get in touch with you.
Furthermore, I can see that you have visited a store where a solution has been found for you.
Despite this unfortunate experience, we wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Service
If its possible I give more stars
If its possible I give more stars, perfect service- click&collect.
May 21, 2026
Reply from Elgiganten A/S
Hello Raivis,
Thanks for taking time out of your day to give us a review on Trustpilot.
It makes me very happy to read, that you experienced perfect service in your latest click and collect order, and that you want to give us even more stars.
I hope, that you will enjoy your new Samsung fridge!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a very nice weekend!
Best regards
Tilla
Elgigantens Customer Care Center
Don't trust their stock status or ETA's
Place an order for in-stock item, 2 - 3 days delivery. Get an SMS a day later stating it will be 10 days approximately.
May 14, 2026
Reply from Elgiganten A/S
Hello Martin,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear about the delay on your order. I can see the delay is caused by the manufacturer, but I understand that this is frustrating either way.
We hope you will be very happy with your new product, once you receive it.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Really good service and product
May 11, 2026
Reply from Elgiganten A/S
Hi Martin,
Thank you very much for taking the time to review us on Trustpilot.
I'm pleased to hear that you received excellent support and that the product met your expectations as well.
We truly appreciate your positive feedback, and I hope you will enjoy your new product.
Wishing you a wonderful day.
Kind regards,
Marcus
Elgiganten Customer Service Center
Order cancelled after payment — no solution, no response
I purchased the Braun Silk Expert Pro 5 online for 1,999 DKK. The website showed the item as in stock at the Aarhus store, I completed payment, and received confirmation. The next day, I was informed that my order had been cancelled due to a "bug in their system."
I was not asking for a refund - I was happy to wait for the item to be restocked. What I was not prepared for is that the same product now costs more than double the price I paid. Elgiganten's response? Cancel the order, refund the money, and offer nothing else. No voucher, no backorder at the original price, no acknowledgement of responsibility.
I followed up with a formal complaint via email to customer support. They promise a response within 48 hours - that deadline has now passed with no reply whatsoever.
A completed online payment is a binding contract under Danish consumer law. A technical error on the retailer's end does not entitle them to cancel without remedy. Deeply disappointed by how this has been handled at every step.
May 10, 2026
Reply from Elgiganten A/S
Hello Bea,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry, that we couldn't complete your click and collect order.
I can see, that the product you bought has been discontinued from our selection. That means it isn't going to be in stock again. Therefore the best thing we could do is refund you the amount you paid.
I appreciate, that you shared the experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Cheated after paying extra
Paid extra for home delivery which states it will take 1-2 days. Needed the items for a gift within 3 days, the birthday has come and gone and the present is nonwhere to be seen. I feel cheated and have lost trust for elgiganten when time is of the essence. Can't speak for the items themself as I have yet to see them
May 5, 2026
Reply from Elgiganten A/S
Dear Customer,
Thanks for taking your time to review us here.
I am truly sorry for the inconvenience regarindg the delay on your delivery.
It is defnitely an error, that the order has not arrived yet. Luckily it is now under transit and will be with you as soon as possible.
After looking further into the matter, it seems your order did not get picked up by the postal service in time, which caused the delay.
We have decided to credit the full delivery costs and hope it is possible to give the gift a bit later than planned.
We're sorry for the error and thank you for taking your time to review us.
Kind regards
David
Elgigantens Kundecenter
Be aware of the Andel Energi discount!
I was visiting the branch in Viby Megasyd yesterday. Upon checking out, the salesperson said I could get a 500kr discount if I tell him which electricity company I use. It was very confusing as the products I was buying has nothing to do with it. He was very pushy and didn’t explain the discount.
He later asked his colleague for help and I realized he was browsing at the Andel Energi new customer page. This whole thing was extremely uncomfortable and I started to question him that if he was trying to change the electricity company I subscribed to, to Andel Energi.
It turned out I was right, in order to get the discount, he must convert my electricity subscription to Andel Energi. Then I told him that it is not necessary as I will be moving soon. The story didn’t just end here!
He started to ask where I will be moving to and don’t I need a new electricity subscription at the new place, why don’t I want to convert to Andel Energi, what benefits did I get with my current electricity subscription…..
All in all, the whole time for this purchase was very unprofessional. First of all, the detail of how to get the discount was never mentioned by him, and I never asked for this 500kr discount. This way of scamming customers is horrible, extremely desparate!
Consent from the customers is very important, you can’t just assume 500kr will make everyone want to change to another electricity company.
May 8, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Germaine,
Thanks for taking your time to review us here.
We're sad to hear about the negative experience regarding your visit at our store and the encounter regarding getting a discount with Andel Energi.
I am sorry about the level of service, as it is never the intention to pressure customers into buying or signing up for something they do not agree to.
We of course wish to inform about campaings and offers, as many people have interest in getting a better deal. However for these types of discounts it is definitely not releveant for everyone.
We completely understand from your perspective, that the interaction came of as coercive instead of informative, which we again apologize for.
To avoid this in the future, I have passed your feedback on to the responsible parties and thank you for letting us know that we can improve upon this area.
I wish you a lovely weekend!
Kind regards
David
Elgigantens Kundecenter
Jeppe is a very good guy.
Jeppe is a very good guy.
His service was amazing and professional.
May 2, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Elay,
Thanks for taking your time to review us here.
We're happy to hear about the positive experience with the service from my colleague at your latest visit.
I will make sure to send him the positive feedback and hope to see you again in the future.
Thanks again and lovely weekend!
Kind regards
David
Elgigantens Kundecenter
To the Customer Relations Team at…
To the Customer Relations Team at Elgiganten,
I am writing to formally express my extreme disappointment regarding a recent purchase and the subsequent treatment I received at your Field’s location.
On Saturday, I received a TCL Soundbar purchased last week. Upon opening the package, it was immediately clear that the item had been severely damaged due to inadequate packaging (please see the attached photos). More distressingly, while handling the unit, I sustained a cut to my finger from broken glass on the unit.
The resolution process at your Field’s store only added to my frustration:
Lack of Professionalism: When I informed the customer service representative about my injury, she reacted by giggling rather than offering assistance or an apology.
Systemic Delays: I was initially told the return could not be processed because the item was still marked as "out for delivery" in your system.
Lack of Accountability: It took an additional 10 minutes of my insistence to escalate and resolve the matter. Throughout this entire interaction, not a single apology was offered for the damaged product, the injury, or the inconvenience of traveling with a heavy unit via public transport.
As a loyal customer who has bought many items at Elgiganten, including the purchase of a TCL TV and various white goods. I find this level of service unacceptable.
A damaged product is a mistake; a dismissive attitude toward a customer's physical injury is a significant failure in your duty of care.
I look forward to hearing how you intend to rectify this situation and improve your handling of safety-related complaints.
Sincerely.
April 1, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Nick,
Thanks for taking time out of your day to give us a review on Trustpilot and thank you for a comfortable conversation.
As the first thing, I want to apologize for all of the inconvenience with your product, and for the handling from us. We of course want to help our customer's the best way possible, so it's distasteful we haven't handled your case well.
But I'm happy that after our phone call, that we could compensate the matter with a gift card.
We take your feedback seriously, and it has been forwarded to the correct department, so we can prevent situations like that in the future.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
very fast delivery to the address
very fast delivery to the address, prices are adequate, not cosmic, lots of choice, in a word, the best store, so I give it 5 stars
May 5, 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m very happy to hear that you’re satisfied with your purchase at Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
The queues omg…need to queue to get…
The queues omg…need to queue to get service. Once you paid for the product need to queue again to get it and it’s takes sooo long. The store in Indre By looks like a store from the 80s totally outdated, run down. And they made a mistake in my order So I went to El Giganten in Fisketorvet and got great service there!! So it really depends on the location…
May 2, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Bodin,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely regret that you had to wait so long to receive your product, and that you also received the wrong product.
However, I am pleased to hear that the matter was resolved at our Fisketorvet store.
Despite the unfortunate experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
No notification
No sms or email to notify i could pick up my click& collect . Had to check the status myself.
Service point to pick up at strøget is not shown for customers, had to ask and wait for a long time. Not so convenient.
April 29, 2026
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely regret that your experience did not meet your expectations. That was never our intention.
However, I can see that we sent an SMS to the phone number linked to the order, in which we also informed you to contact the Click & Collect department, which is located in the basement. This SMS was sent on April 30th at 10:05.
I am, however, pleased to hear that you have received your order.
Despite the unfortunate experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hello Malcolm,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten.
I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I´m sorry to hear that you did not see the address of the pickup place.
I can see that you selected Collect at Store order at our store in Fisketorvet.
We usually don’t include the store address in the text message, but you can always find the addresses of all our stores on our website.
I can see that the order has now been picked up - we hope you will be happy with your new product.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
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