Elgiganten A/S Reviews 

Works very well with click and collect and staff is always very helpful. Only issue is that there are quite often long wait lines in the stores, so come with good time.

Because it's phone and only 30 kroner like damn🫡🤩

It was super straight forward and user friendly 🥳

Delivery appointment 1 - 31. August
Guys came in said i have to buy few stuff , took the emhætte and left the whole in kictchen

Delivery appointment 2 - 01. Sep
No one rang the bell , no one called until 17:30. Elgigantine said they dotn know what happened

Delivery appointment 3 - 09. Sep
They cancelled the delivery sayign we rang the bell . no one rang the bell. Lying like postnord

Delivery appointment 4 - dont know when
Just pure harassment , frustration , loss of mental peace .
Jeg bestilte køleskab og emhætte med installation og bortskaffelse af gamle hvidevarer efter en videokonsultation med en af jeres medarbejdere, som så mine apparater og anbefalede løsningen.

Leveringstid var 8 dage, hvor jeg var uden køleskab og emhætte
Leveringsmændene kom kl. 13, nægtede at installere køleskabet og efterlod den gamle emhætte foran min dør — trods betaling på 1.400 og 1.300 kr. for bortskaffelse
Bookede ny tid og ventede fra 8-17:30 — ingen kom, ingen ringede
Kundeservice kunne ikke fortælle mig, hvor leveringsmændene var eller booke en ny tid ordentligt
Jeg har betalt hele beløbet på 8.000 kr. på forhånd og sidder stadig med uinstallerede apparater

Man betaler for et komplet produkt og service, men får ingenting leveret. Spild af tid, energi og penge.
On next appointment on 8 . Sep , no one rang the bell but they cancelled the delivery. Now i have to wait again until next day to get one more appointment wow - Pathetic mover people , they dont ring the bell they leave lie postnord
Mit råd: Installer det selv og stol ikke på Elgigantens installations- og returneringsservice.

I ordered delivery, and my old washing machine to be taken away.They said they could not connect my machine because it was a electric box.I asked them to take my old machine away, witch I had payed for they said no. So I told them to take the new machine back. Bad service 👎

As always I had excellent , Caring service from Marko in Sonderborg .
My problem was sorted to my satisfaction and I would highly recommend this Elgiganten .
Mange tak

I decided to buy a laptop (MacBook Neo) from Elgiganten simply because they promised a 2-day delivery (I need the laptop urgently), only after I place the order, the next day, they write me to say it will take a month before I receive the laptop!

I prefer Elgiganten because in any shop the service is impeccable.

They created a fake hype around 30 years sale products. The website stopped working for 50 mins during the sale. We couldnt login to the site and waited for almost an hour. Then when we were able to login, all the cheap deals were sold out.

💪🏻💪🏻💪🏻The best service

I had to cancel an order. I did it via the online chat. The process was very simple and quick. The person I chatted with was efficient and friendly. The whole thing took less than 5 mn. A great experience.

I ordered for my package which was supposed to be delivered in two days,,,, it's now almost a week I have not received it

If you don't have a Danish passport or driver's license, do not pay with Klarna and select Klik&Hent. They will not give the item to you, and they will not warn you beforehand that foreigners cannot pickup Klarna purchases from their stores. They will also be incredibly rude to you at the service desk and just cancel your order. But, you can pay with Klarna and select delivery to a pakkeshop and then you'll be able to pick it up! Makes so much sense!

I am extremely disappointed with the customer service and online shopping experience from this company.

I placed an order and paid extra for delivery specifically because I wanted my package delivered to a pickup location in my own city. Instead, my order was sent to a completely different city.

When I contacted customer service and explained the problem, I expected them to take responsibility and help correct the delivery. Instead, I was told that they could not do anything and that I had to contact the delivery company myself and solve the problem.

This is unacceptable. My purchase and delivery agreement was with your company, and I paid you for the shipping service. If something goes wrong with the delivery, I expect your customer service to help resolve it rather than simply passing the responsibility to the customer.

I even asked to cancel the order because I no longer wanted it under these circumstances, but they refused that as well. I was then told that I had supposedly accepted terms allowing them to send my order to another pickup location.

The entire reason I paid for delivery was to save time and have the package conveniently available near where I live. If I have to travel to another city or personally chase the delivery company when something goes wrong, what exactly am I paying the additional delivery fee for?

This experience has completely damaged my trust in this company's online shopping service. Based on the way this situation was handled, I would not feel comfortable ordering from them online again.

Elgiganten is one of the best tech Shops in Danmark Would I say

Paid for an evening delivery and installation service that Elgiganten apparently cannot provide

I ordered a 100-inch TV from Elgiganten online and specifically paid for delivery into my home as well as installation of the TV foot. Because I cannot be home during the daytime, I also paid extra for an evening delivery slot between 16:00 and 21:00.

On Monday, the TV arrived. However, there was only one driver.

The driver explained that they work alone during the evenings, so he had nobody to help him bring the 100-inch TV inside or install it. He therefore had to drag the TV, still in its large box, from the truck, through the garden and into our house. He left it in the entrance and told us to contact Elgiganten the following morning, assuring us that they would arrange for someone to come and install it immediately.

He also specifically told us not to open or move the box, because if the TV was damaged or something was wrong, the insurance would apparently not cover it.

I contacted Elgiganten twice the next morning. After speaking with their logistics team, I was told something that I find extremely concerning:

The installation service — including unboxing, unpacking and installing the TV foot — is apparently only performed during daytime and cannot be done in the evening.

If that is the case, why was I allowed to purchase and pay for an evening delivery service when the associated installation cannot be provided during that time?

I asked this question directly. Unfortunately, I received no meaningful answer.

I have now been given a Friday appointment for the installation, meaning I have to take an entire day off work to accommodate a service that I had already paid for and expected to be completed as part of my original delivery arrangement.

As a result:

I paid extra for an evening delivery because I cannot be home during the day.
I paid for installation of the TV foot.
The installation was not provided.
The 100-inch TV has been sitting unopened in a huge box in our entrance for days because we were explicitly told not to move or open it.
We have had to rearrange our plans and I now need to take a day off work.
Our TV setup has been delayed by almost a week.
And most importantly, Elgiganten appears to be selling a service combination that their logistics team says cannot actually be fulfilled in the evening.

When I asked for reimbursement because I had paid for a service that was not delivered as advertised, I was told to contact them after Friday, once the TV has finally been installed. They also said that my feedback would be added to the order.

I sincerely hope they follow through, but given this experience, I am not particularly confident.

Elgiganten: if an evening delivery cannot include the installation service that customers are paying for, this needs to be made absolutely clear at the point of purchase. Customers should not have to discover this only after paying, receiving a 100-inch TV, and being left with a huge unopened box in their entrance.

I will be following up with Elgiganten regarding reimbursement of the additional service cost and the inconvenience caused.

I am also raising this because other customers should be aware of this issue before selecting and paying for an evening delivery and installation service. If the service is genuinely unavailable in the evening, the option should not be presented to customers as though it is available.

Very disappointing experience, particularly for such a large and expensive purchase.