Visiting Denmark and my laptop was suddenly loosing power to fast. Staff at Elgig were great and got me the right kit I needed for my laptop and sorted the issue really quick. Very good and not a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the Elgigantn site there is the electronics that I have to buy I go to the store and they tell me that they do not have any, and they advise me to go to another store an hour away without being s... See more
Company replied
I just like this place, the large store area, the salespeople are always ready to help, and it's close to where I live. ✌️
Company replied
Too long time for delivery.
Company replied
Company details
About Elgiganten A/S - Glostrup
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Hovedvejen 169-173, 2600, Glostrup, Denmark
- +45 70 80 70 70
3.2
Average
613 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elgiganten A/S - Glostrup
Hi Majed,
Thank you very much for taking the time to share your experience with us.
I’m truly pleased to hear that you’ve been satisfied with both your purchase and the overall experience. At the same time, I completely understand that a longer delivery time can be less than ideal.
Your positive feedback is greatly appreciated, and we’re thankful that you chose to share it with us.
Wishing you a wonderful day.
Best regards
Akin
Elgiganten Customer Care Center
Reply from Elgiganten A/S - Glostrup
Hi Kateryna,
Thank you for taking the time to share your experience with us on Trustpilot.
I am very pleased to hear that you are satisfied with your purchase and overall experience, and that the process was fast in a positive way.
We truly appreciate you taking the time to share your feedback with us.
I wish you a wonderful day!
Best regards,
Akin
Elgiganten Customer Care Center
I just like this place
I just like this place, the large store area, the salespeople are always ready to help, and it's close to where I live.
✌️
October 20, 2025
Reply from Elgiganten A/S - Glostrup
Hi,
Thanks for leaving af reiew here on Trustpilot.
We’re delighted to hear that you had a great experience in our store and that our team was happy to help.
We wish you a good day!
Best regards
Marcus
Elgiganten Costumer Care Center
Non-existent customer service
We have been trying to get assistance in over half an hour and multiple employees just sent us “over there” in different parts of the store where no employees were available to assist either. Super disappointed.
July 9, 2025
Reply from Elgiganten A/S - Glostrup
Hi Zdravka.
Thanks you for taking time to review us here.
What has been expressed here, does not align with how we wish to welcome our customers. I am really sorry for the unpleasant experience with our service.
It appears that you got help in the end getting your Click & Collect-order, which is pleasing to see.
I will definitely pass your feedback on to the responsible department, to ensure a better visit if you wish to return to us in the future.
Thanks for making us aware of this. I hope you have a great evening regardless of the negative experience with us.
Kind regards
David
Elgigantens kundecenter
The worst service ever!!!
The worst service ever!!!
I have both a coffee machine from Philips in january.
After 2 months the steamer for the coffee it was broken,ok it happens…
I went to the shop and they have said that i have to leave the machine in the service,and it may take up to 30 days… off course they texted me after 29 days that the machine is working again and they have repaired.
After a month i have the same problem with the steamer,it is not working again!!
I have been to the service and they said that i have to leave it AGAIN for service ,and it may take again up to 30 days.
I have asked them to give me a replacement or a new coffee machine and for all my quastions,it was NO!!!
This is unacceptable!!!!
I have waited for 30
Days and now after i use the machine one month, i have to wait again!!!
It is the worst customer service i ever experienced!!!
Never but never use Elgiganten again!!!
May 27, 2025
Unprompted review
Reply from Elgiganten A/S - Glostrup
Hi,
Thank you very much for leaving a review her on Trustpilot.
I’m sorry to read that you’ve experienced recurring issues with your coffee machine — that’s of course not ideal.
We’d really like to take a closer look at your case. Therefore, please send us your order number along with a brief description of the issue to Social.ccc@Elgiganten.dk. We will then investigate your case further.
Wishing you a great day!
Kind regards
Cecilie
Elgiganten Customer Care Center
Extremely Disappointed – Poor Service and Lack of Communication
I usually don’t write reviews, but the experience I’ve had with this company has left me no choice.
We ordered kitchen products and white goods that were supposed to be delivered during the first week of April. We paid the full amount in advance. Despite this, the delivery was delayed by two weeks — without any proper explanation. Still, we remained understanding and accepted the new date.
However, the final delivery brought a whole new level of disappointment. Although we had clearly stated — and paid for — the items to be delivered inside the house, the delivery team left everything outside, at the back of the house. When we asked why, they told us we had to pay extra to have the items carried inside. This was never communicated to us beforehand.
The products include sensitive items like kitchen countertops, which must not be exposed to water or moisture. In the video we recorded, you can clearly see everything left outside. What if it had been raining?
When I reached out to the responsible person, the response was dismissive. I even requested that the issue be escalated to a manager, but no meaningful solution was offered.
This is not the first issue we’ve had with this company, but we hoped things would improve. Unfortunately, this recent experience confirms a pattern of poor service, miscommunication, and a lack of professionalism.
We truly regret choosing this company. I’m leaving this review so others are aware of what to expect.
April 23, 2025
Unprompted review
Reply from Elgiganten A/S - Glostrup
Hi Ömer,
Thank you for taking the time, to leave a review here on Trustpilot.
I am very sorry to hear about your experience and the lack of communication regarding the delivery. I have reviewed the order and the selected delivery method, and can confirm that an appointment was made for curb-side delivery instead of delivery-site, which includes carrying the products inside.
I will ensure to investigate this matter with the store, so we can contact the selected seller to confirm the appointment that was made.
You can expect to be updated once we have received a response.
Again, I apologize for the frustration you have experienced, and we truly value your feedback as it helps us improve. I hope we can restore your confidence in our company and provide a solution that meets your expectations.
I wish you a great day!
Best regards,
Akin
Elgigantens Customer Center.
We have the piece online, but it doesn't exist in reality
From the Elgigantn site there is the electronics that I have to buy I go to the store and they tell me that they do not have any, and they advise me to go to another store an hour away without being sure that the object is really there. I decide to buy it online. After 4 hours they call me on the phone and tell me, there is not have the part and to try to buy in another location. But to the question, with what certainty of buying in another location I will find the piece, I answer none
February 1, 2025
Reply from Elgiganten A/S - Glostrup
Hi,
Thank you for taking the time to leave a review for us on Trustpilot.
I attempted to call you earlier today, but unfortunately, we were unable to connect for a conversation.
I’m sorry to hear that you placed an order through our website, only for the store to later cancel it due to a rare stock error. This is certainly not the experience we want our customers to have when shopping with us, and I would like to offer my assistance in helping you place a new order with pickup at another store nearby or to arrange free shipping for the product if that would be more convenient.
If you are interested in either of these options, please feel free to send us an email at social.ccc@elgiganten.dk, and we will gladly help you find a suitable solution.
I look forward to hearing from you!
Best regards
Akin
Elgigantens Customer Center
The employees take advantage on…
The employees take advantage on costumers. My wife bought an phone, and she got an discount. The problem is that her abonament has been changed without telling her about it. This is not legal. Is just a scam to sell more😡. The worse service ever. Thank you for everything Elgiganten
May 9, 2024
Unprompted review
Reply from Elgiganten A/S - Glostrup
Hi Bordeianu,
Thank you very much for reviewing us here on Trustpilot.
It is, of course, far from ideal that your wife’s subscription was changed without her permission. We would like to follow up on this.
I have tried to locate the order based on the provided order number, but without success. Please send us an email at social.ccc@elgiganten.dk with the phone number listed on the order. Then we will make sure to follow up on your case.
Wishing you a great day!
Best regards,
Cecilie
Elgiganten Customer Service
Reply from Elgiganten A/S - Glostrup
Hi Mohammed,
Thank you for your review!
We are very pleased that your experience met your expectations. Thank you very much for sharing it with us.
Have a nice day!
Kind regards,
Martina
Elgiganten's Customer Care Center
Very good service thank you
Visiting Denmark and my laptop was suddenly loosing power to fast. Staff at Elgig were great and got me the right kit I needed for my laptop and sorted the issue really quick.
Very good and not a bad price considering its Denmark cheers :-)
March 18, 2024
Unprompted review
Reply from Elgiganten A/S - Glostrup
Hi Dino,
Thank you for taking the time to write us a review.
I am happy to hear that you received great service, and got what you needed by visiting our store.
We appreciate you sharing your experience with us here.
Have a great day!
Kind regards,
Max-Emil
Elgigantens Customer Center
Hurtigt og effektiv "Click and…
Hurtigt og effektiv "Click and collect"- ingen ventetid ved afhentning.
Elgiganten VS Power 'click and collect'
10-0
August 4, 2023
Reply from Elgiganten A/S - Glostrup
Hej Vagn.
Tusind tak fordi du tager dig tid til at anmelde os her.
Hvor er det dejligt at høre om den positive oplevelse, med vores Klik & Hent-system.
Det er vigtigt for os, det er let og hurtigt at få sine varer, hvorfor det glæder mig at få feedback på netop dette.
Vi håber snart på at se dig igen og ønsker dig en fantastisk weekend,
Venlig hilsen
David
Elgigantens kundecenter
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.