I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
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See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
Company replied
Bought a Dreame robot May 2025 with insurance, the robot breaks down in May 2026 and I take it into the Strøget store to have it repaired. the robot is taken in for repair on 04/07 and now its 18/08 a... See more
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
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Product sold without stock
They canceled the order because they say they had a stock error, and therefore do not have the product available, and yet the product is still there on the website.
December 30, 2025
Reply from Elgiganten A/S
Hi Rafael,
Many thanks for taking the time to share your experience with us.
I am very sorry that there has been a stock error on the product in question, and that your order has therefore been cancelled. It is of course not a satisfactory experience.
Although we strive to minimize stock errors, unfortunately they can occur. When a product is to be picked up in a store, in some cases a situation may arise where the store, in connection with clarifying the order, discovers that the last product is not actually in stock.
Sometimes it can take a couple of days before this is corrected in our systems, we apologize for that.
As a large number of goods are handled in and out of the stores every day, differences in stock may occur.
Your feedback will be shared internally, so we can work on improving ourselves going forward. We apologize for the inconvenience this has caused, and thank you for bringing the problem to our attention.
If you have questions or want help making a new order, you are always welcome to contact us at social.ccc@elgiganten.dk. We are ready to help you.
I wish you a good day!
Kind regards
Marcus
Elgiganten's Customer Center
Delays in delivery, chaos in the system
I purchased the goods on the 22nd of December. It was meant to be a New Year present, so it was crucial for me that it was supposed to be delivered on the 29th. I thought that OK, there can be a little delay but even if it is couple of days late, it would be still fine.
On the 30th, I am getting an SMS that it will be delivered on the 7th of January. It won't make any sense at this point, so I am going to a physical shop and ask about what can be done.
In a physical shop, they are saying to me that the goods can be found in another department and I can just go there, show my order and get it. OK, I am going there. However, on the spot, it turns out that there was a mistake in their system and they don't have the goods neither there nor anywhere in Copenhagen. Well, "turns out" actually means that I had to wait for half an hour until they figured it out. And of course, in the evening of the 30th, I had no chance to get another present.
The only positive thing was that I could cancel the order.
December 22, 2025
Reply from Elgiganten A/S
Hi Igor,
Many thanks for taking the time to share your experience with us.
First of all, I would like to apologize for this experience you have had in connection with your purchase. This is not the level we strive for. I make sure that this feedback is taken internally, so we can ensure better case processing. You can expect the money to be seen on your account within 2-5 buisness-days
I wish you a nice day!
With kind regards
Marcus
Elgiganten's Customer Center
________________________________________________________________________
Hello,
Thanks for updating your Trustpilot.
Since you didn't get your goods, then we only had your money reserved. That means after you cancelled your order, the reservation disappeared, so in your bank there shouldn't be any transactions from Elgiganten.
Thank you for sharing your experience.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Good job
We bought our Dyson with them and it's battery was broken, after less than 2 years. We bought the extend insurance and the fixed it without questioning it once. Very satisfied.
September 13, 2025
Reply from Elgiganten A/S
Hi Camila,
Many thanks for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with your complaint in Elgiganten and that your experience has lived up to your expectations. We are glad to hear it was satisfactory
I wish you a nice day!
Kind regards
Marcus
Elgiganten's Customer Center
Quick delivery !
December 30, 2025
Reply from Elgiganten A/S
Hi Jonathan,
Many thanks for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has lived up to your expectations. We hope you will be happy with your new product.
I wish you a nice day!
Kind regards
Marcus
Elgiganten's Customer Center
very long time for order and it splits…
Thank you, I refused certain products so that there was one single order. Therefore, batteries and other products are simply not in the order because their delivery cost more than the product itself. But this is an unpleasant and inconvenient experience. Also, the website indicated faster delivery on January 5-6, but when ordering now it shows no earlier than the 12th. I would be very grateful if the order came earlier. This is for gifts, I did not expect such a long delivery. Maybe it can be accelerated somehow.
December 24, 2025
Reply from Elgiganten A/S
Hello Daria,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that you experience long delivery time on your order.
I can tell that you have chosen that your order should be shipped to a store, which can cause longer delivery time.
Two of the products that's on your order aren't in stock in the store, so they will be shipped from our main warehouse.
I can't see that you have any other orders on your profile, so I do not know why the order would split if you added batteries to the order. The batteries might not have been available to ship to the store, maybe because they are a Marketplace product.
I hope this explains the longer delivery time, and why the order would split up if you added batteries.
Have a nice day and Happy New Years!
Best regards
Tilla
Elgigantens Customer Care Center
NOT 100% THE EXCACT PRODUCT CHOSEN.
Most importantly.........the photos of products should be accurate & important because we customers make decisions based also on what we see. So to my disappointment today I saw that my Melitta Molino order has a red ring on the front panel AS YOUR PHOTO ONLINE SHOWS TOO...........but when I came home I saw that elgiganten gave me the black version instead. This actually means...not exactly what I have CHOSEN to order.
And the other thing is.....very long waiting time.
December 27, 2025
Reply from Elgiganten A/S
Hi Avel,
Thank you so much for taking the time to share your experience with us.
First and foremost, we would like to apologize for the experience you had regarding your purchase. It is never our intention to create a confusing buying experience. We receive the images directly from the manufacturer. We also apologize for the long waiting time for the product.
I will make sure to contact the appropriate department so we can get this corrected as quickly as possible. We truly appreciate you bringing this to our attention.
Wishing you a great day!
Best regards,
Marcus
Elgiganten Customer Service
Reply from Elgiganten A/S
Hi Bjarne,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we greatly appreciate that you have chosen to share it with us.
I wish you a happy new year!
Kind regards
Marcus
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hi Zu,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
I wish you a happy new year!
Kind regards
Marcus
Elgiganten Customer Service
Dårlig service generelt
December 25, 2025
Reply from Elgiganten A/S
Hej,
Tak for at bruge tid på at anmelde os her på Trustpilot.
Jeg beklager, hvis vores service ikke har levet op til dine forventninger. Jeg vil meget gerne høre nærmere om din oplevelse, hvis du ønsker at uddybe baggrunden for din anmeldelse, så vi kan undersøge sagen nærmere.
Derfor må du meget gerne kontakte os på social.ccc@elgiganten.dk med et ordrenummer og link til denne anmeldelse.
Du ønskes en god dag og et godt nytår!
Venlig hilsen
Ellen
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hi Satish,
Thank you for taking the time to review us here on Trustpilot.
We are glad to hear that you had a great experience with a fast delivery! We hope your new order will bring a lot of joy!
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Syntes det er under alt kritik at man…
Syntes det er under alt kritik at man skal vente 1.5 uge på en pakke der var på lageret... Men man havde ikke overskud til at køre ud efter den. Derfor betalte jeg for at få den leveret men har ikke fået den endnu
December 19, 2025
Reply from Elgiganten A/S
Hej,
Tak for at bruge tid på at anmelde os her på Trustpilot.
Jeg er ked af at høre om den forlængede behandlingstid på din forsendelse. Vi har i øjeblikket mere travlt end sædvanligvis grundet højtiden, og vi vil derfor gerne takke for din forståelse og tålmodighed hertil.
Det glæder mig dog at se, at pakken er afhentet i pakkeshop i dag, og derfor gør jeg ikke yderligere her. Jeg håber at du bliver glad for dit nye produkt!
Du ønskes en god weekend!
Venlig hilsen
Ellen
Elgigantens Kundecenter
It was timely delivered.
December 23, 2025
Reply from Elgiganten A/S
Hello Madan,
Thank you for taking the time to leave us a review here on Trustpilot.
I am delighted to hear that you had a positive experience in our store and that you’re happy with your purchase
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
The purchasing experience was good
The purchasing experience was good, easy to pick the items and good price, however the delivery is veeeeery long compared to other online retailers. Ordered items at the same time with another retailer on Saturday and picked them up on Monday. From El Giganten, expected delivery date is in 1 week…
December 21, 2025
Reply from Elgiganten A/S
Hi Dmytry,
Thank you very much for taking the time to share your experience with us.
We are glad to hear that the purchasing experience met your expectations, and that it was easy to select your items at a good price. I completely understand that it can be frustrating when the delivery takes longer, especially compared to other online retailers.
We take your feedback seriously, as it helps us improve our delivery processes and ensure that experiences like this are better in the future.
I wish you a great weekend, a Merry Christmas, and a Happy New Year!
Best regards,
Akin
Elgiganten Customer Care Center
You Cancelled confirmed order
I ordered a kamera online and got a message congratulations we got your order. Next day you cancelled the order. Not good!
December 21, 2025
Reply from Elgiganten A/S
Hi Ylva,
Thank you very much for taking the time to share your experience with us.
I completely understand that it can be frustrating to have an order confirmed and then subsequently cancelled. However, it is great to see that you got in touch with us afterwards, and that we were able to set up a new order where the products were successfully delivered as requested.
We take your feedback seriously, as it helps us improve our processes and ensure that experiences like this are avoided in the future.
I wish you a wonderful weekend, a Merry Christmas, and a Happy New Year!
Best regards,
Akin
Elgigantens Customer Care Center
Good for normal stuff
Good for normal stuff. Prices usually higher than market and customer support that never answers.
December 5, 2025
Reply from Elgiganten A/S
Hi Aiman,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you will be happy with your new product.
We actually offer that you can have your products price-matched against other Danish retailers. We apologize that we have not returned your inquiries within a short time. This is due to greater busyness during the Christmas gift-buying period.
If you have any further questions, you are always welcome to contact us, the fastest way to contact us would be to call us at +4570807070
I wish you a wonderful day!
Kind regards
Marcus
Elgiganten's Customer Center
Reply from Elgiganten A/S
Hi Elvis,
Thank you very much for taking the time to share your experience with us.
First of all, I would like to apologize for the experience you have had in connection with your purchase.
We would very much like to do something about this experience you have had. We want to improve and create a good experience for all customers.
I wish you a wonderful day!
Kind regards
Marcus
Elgiganten's Customer Center
The best
The best,
Absolutely fantastic service and product like always. Came before they it said on the mail, much better!
December 18, 2025
Reply from Elgiganten A/S
Hi Marco
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you’re once again satisfied with both the service and the product, and that the delivery arrived earlier than expected. That is exactly the type of experience we strive to provide our customers.
Your positive feedback is greatly appreciated, and we’re pleased that you chose to shop with us.
I wish you a Merry Christmas!
Kind regards
Freja
Elgiganten Customer Care Center
Fast pick-up even during busy Xmas days
Ordered a TV for click and collect. Was ready in a few hours and was easy to collect
December 19, 2025
Reply from Elgiganten A/S
Hi Bill,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we really appreciate that you have chosen to share it with us.
Have a nice day!
Kind regards
Marcus
Elgiganten Customer Service
Reply from Elgiganten A/S
Hi David,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is greatly appreciated, and we sincerely value that you chose to share it with us.
We wish you a great weekend and a Merry Christmas.
Best regards,
Akin
Elgiganten Customer Care Center
You have a problem that you require the…
You have a problem that you require the customer who buys online to buy more than one piece in order to ship. Otherwise, he must receive the order himself from the store. My order was approximately $369 and you did not accept and they said I should buy another piece.
December 17, 2025
Reply from Elgiganten A/S
Hello Mariam,
Thank you for taking the time to leave us a review here on Trustpilot.
I am sorry if there has been any confusion about the delivery options. It is always possible to have products shipped directly, and it is therefore not necessary to buy a certain amount of products to achieve this option.
I hope you will be satisfied with your new product once you receive it.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
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