I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
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See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
Company replied
BAD CUSTOMER SERVICE! being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the item... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
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More than 2 months of waiting!
3 stars! as I received the item after 2 months and half of waiting, the order was online. Pick up was good/attentive by a person at the store. Thanks!
December 2, 2025
Reply from Elgiganten A/S
Hi Paul,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m truly sorry that you had to wait so long for your product.
That was never our intention.
We are constantly striving to improve, and we actively use our customers’ feedback to help us do just that.
I hope you enjoy your new product.
Wishing you a great day and a wonderful weekend.
Kind regards,
Slim
Elgiganten Customer Center
Faulty brand new Tumble-dryer and terrible customer service
I bought a new Siemens tumble-dryer online at Elgiganten.dk on 02/02/2026. The delivery got delayed by a week, due to the snow, and that's completely understandable. I got the machine delivered on 11/02/2026. First time I tried to use it, it didn't work. The display turns on, but the drum doesn't turn and the fan doesn't start. After 5 minutes, it just finishes the cycle without any error message and doesn't dry any clothes. I called Elgiganten customer support to ask for a replacement, but they told me to contact Siemens first for a technician to inspect my machine before they can replace it. The technician came to my home a week later, and concluded that I got a faulty unit. He doesn't know what's wrong with it, but he suspects the motor needs to be replaced. I called Elgiganten's customer support again, and they asked for a service report from Siemens. I called Siemens and they say they can't issue a service report for a case that is still open. I forwarded the email Siemens sent with the technician's conclusion that this is a factory defect, but even with that, Elgiganten refuses to replace my defective product and claims it is reparable and wants to schedule another repair visit to try to fix the machine.
I don't want another repair visit. I want a replacement or a refund of my purchase. The dryer is brand new. It should work outside the box. For a repair visit, I have to stay home and skip work, so I don't get paid. The 3 days that I had to stay home already cost me more than the price of the product. The cherry on the cake is that my bathroom floor got scratched by the Siemen's technician with the cart he used to move the dryer. After hours wasted on the phone with customer supports from both Elgiganten and Siemens, and a bunch of emails exchanged, they keep shifting the blame to one another and I haven't been able to wash my clothes at home for the past 3 weeks because I still don't have a functioning dryer that I paid for.
Elgiganten's 14-days guaranteed return on opened products is a complete lie. They claim that since the product is faulty, it cannot be returned and it needs to be repaired. How is that even fair? It is not my fault as a customer that I got a faulty unit. I'm still within the 14-days return period and I want to return it! This whole ordeal has been a nightmare and really frustrating. Terrible customer service.
If Elgiganten refuses to fulfill my right to return the faulty product I got, I will submit a complaint to the Danish Consumer Complaints Board and contact MobilePay and my credit card company to dispute the charge and issue a chargeback. I don't recommend Elgiganten any longer.
Ordrenummer: 2123011266
February 2, 2026
Reply from Elgiganten A/S
Hi Danilo,
Thank you very much for taking the time to review us on Trustpilot.
We are truly sorry that your tumble dryer was not delivered on time as planned, and that it is not functioning properly. This has never been our intention.
I completely understand how frustrating it can be to receive a product that does not work as expected, especially when you have been looking forward to using it.
We continuously strive to improve, and we actively use feedback from our customers to help us do so.
If you could send us your order number by email along with a link to your review, we would be happy to look into the matter further.
social.ccc@elgiganten.dk
Despite this unfortunate experience, we wish you a good day and a pleasant weekend.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hello Ivan,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very pleased to read, that you experienced fast service, and that the staff was great in connection with the pick up of your latest click and collect order.
I hope, you'll be happy with your new Equip Travel hairdryer!
Your positive feedback is valued, and I appreciate that you took time out of your day to share it with all of us.
Have a nice weekend!
Best regards
Tilla
Elgigantens Customer Care Center
Great deals and easy returns
Found a great deal on a laptop in December. The next day I changed my mind and found an even better option on their website. Went to the store, returned the first one, paid the difference, and walked out with the new laptop. No hassle at all. I recommend Elgiganten for their competitive prices and their relaxed, no-fuss return policy.
April 3, 2025
Reply from Elgiganten A/S
Hi Dan,
Thank you so much for taking the time to review us.
We're happy to hear about the positive experience with upgrading your laptop to your preferred option.
I hope to see you again in the future and wish you a lovely day.
Kind regards
David
Elgigantens kundecenter
online orders from the central warehouse
The inability to order free shipping to the store from the online warehouse is very disappointing, and the processing time from the online warehouse is even more frustrating. When we pay so much for shipping and the delivery time is practically a whole week, it makes online shopping at elgiganten a last resort; the goods are unavailable anywhere else or at a very good price. Otherwise, elgiganten is not my first choice. Shipments from other European countries can arrive faster than from the online warehouse.
February 12, 2026
Reply from Elgiganten A/S
Hello Michal,
Thank you for taking the time to leave us a review here on Trustpilot.
I'm sorry to hear about your dissatisfaction with your purchase.
Unfortunately, not all products can be shipped to our stores from the warehouse. In your case, the item could only be delivered directly to a local pick‑up point near you.
At Elgiganten, we charge a freight fee because there are costs associated with the transportation and handling of packages. I hope this clarifies the situation for you.
I also hope you will be happy with your new keyboard when you receive it – the expected delivery date is February 18th.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Goooooooood
February 9, 2026
Reply from Elgiganten A/S
Hi Nicolae,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that your experience with us was very good.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Its sad that big company like this dont…
Its sad that big company like this dont have transport between stores in different cities
February 9, 2026
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to review us on Trustpilot.
First of all, we would like to apologize that this is not possible. We are unfortunately unable to transport products between our stores.
I have refunded the shipping costs to help improve your overall experience. We hope this will make the situation better as a whole, and for this inconvenience.
Have a wonderful day.
Kind regards,
Marcus
Elgiganten Customer Service Center
Recurrent defect ignored – repair done without consent and no solution offered
I bought a Samsung Galaxy S22 Ultra from Elgiganten that has presented the same defect three times: loss of mobile network connection.
The device was repaired twice for the same issue, with the same components replaced each time. When the problem happened again for the third time, I contacted Elgiganten and clearly stated that I did not want another repair, because the previous repairs had failed. I requested a replacement or refund.
The employee told me the phone would be sent only for technical evaluation. Despite my explicit refusal of another repair, the device was repaired again without my consent.
Since then, Elgiganten has ignored the substance of my complaint and keeps sending generic replies telling me to bring the phone to a store for inspection, as if the previous history did not exist. They completely avoid addressing:
- that the defect is recurrent, and
- that the last repair was performed against my will.
At this point, the phone has just been repaired again, so there is no active fault to evaluate, making their instructions meaningless.
This is not how consumer rights should be handled. A product with the same defect after three repairs is unreliable, and performing repairs without customer consent is unacceptable.
I am now forced to take this case to the Danish consumer complaints authority due to Elgiganten’s refusal to resolve it properly.
February 8, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Julio,
Thank you very much for taking the time to share your experience with us.
I am truly sorry to hear that you have encountered the same fault several times, and that you feel your inquiry has not been handled properly.
It is completely understandable that you are frustrated when a product repeatedly shows the same issue, especially when a repair was carried out without your consent. This is certainly not the experience we want any of our customers to have.
To investigate the matter thoroughly and clarify the full course of events including the repair history and the communication surrounding the most recent service- we would then need a bit more information than what I was able to find in your review.
If you have the opportunity, please send us an email at social.ccc@elgiganten.dk with either a service number or the phone number associated with the repairs. Once we have this, we will ensure that your case is forwarded for a detailed review.
We genuinely want to help you and make sure to investigate the incidents further.
I wish you a great day.
Best regards,
Akin
Elgiganten Customer Care Center
Wrong advice and force selling
I would have given no stars if possible. The shop assistant’s wrong advice and persistence to sell phone subscriptions cost me nearly 7000dkk fine. Shopping here was a mistake.
August 31, 2025
Unprompted review
Reply from Elgiganten A/S
Hello Maral,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear about your experience in the store. It’s certainly not ideal if the salesperson gave you incorrect advice or was overly persistent in trying to sell you subscriptions.
I will pass your feedback on to the appropriate department so we can work on improving the experience for our customers in the future.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
tv kfjvkvjfkv
2021* bought a tv online the driver shows up and tells be he doesnt have the tv, call in some days later they say they cant find my tv and im like have you run out of tvs? and they are like no but when you bought it we assigned you the serial number of a specific tv and we cant find that one and im like i dont care what the serial number is you said you'd deliver it to me a good bit ago so give me another one and give mine to someone else when you find it and they say no our system cant do that and i go thats your problem and they go just us some time and i agree the time passes call again they go "oh we havent found it yet but we have really been trying" and i go either i have my tv next week or my money or ill report you for fraud and they are like we really cant give a refund without the tv (you have had the tv the whole time) but ok then they send my a tv that was clearly just something they had take from the returned stock the box had clearly been ripped open before and the screen was broken and the remote was missing so im back on phone and they try their best to not refund or exchange but eventually go just bring the tv to a store (30-40km from where i live) i go to the store they say they go we cant handle online order returns i go thats not what your support says then i have to call them (when im in the store) wait on hold for 30min than them trying to hang up after telling me "you can return online orders in the store" then get him to talk to the guy in the store because this is month 4+ of my dealing with them and im not driving 35km back and fourth for nothing then they argue for some time and i get my refund plus some credit
February 7, 2025
Unprompted review
Reply from Elgiganten A/S
Hello Frej,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear about your experience with us. The handling of your case sounds far from optimal.
Since the case is now closed, there is unfortunately nothing further I can do at this stage, other than offer you my apologies for the experience you’ve had. We hope to have the opportunity to give you a much better experience in the future.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
"I needed a photo ID to collect a…
"I needed a photo ID to collect a clothes iron for 199 DKK. I logged into my 'yellow card' app to prove my identity, and the employee even checked my account on the website. Despite this, I was told: 'no photo ID, no iron.' If that's the case, why did he look to check my CPR number in??? This was my last time shopping at Elgiganten."
February 6, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Daniel,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear about the challenges you experienced when trying to collect your Click & Collect order.
For the safety of our customers, it is necessary for our stores to check photo ID when handing out prepaid orders. This ensures that we deliver the item to the correct person, and therefore it is a mandatory routine. I’m sorry for the inconvenience this caused you, but I hope this helps clarify why we cannot release orders without valid photo identification.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Too slow service of click and collect
February 4, 2026
Reply from Elgiganten A/S
Hi Federico,
Thank you very much for taking the time to leave us a review on Trustpilot.
We are truly sorry to hear that you found the click‑and‑collect pickup process slow.
We always strive to improve, and we rely on feedback from our customers to help us do just that.
I hope, however, that you will enjoy your new product.
Wishing you a wonderful day and a great weekend.
Kind regards,
Slim
Elgiganten Customer Center
Good and innovative
Very Well priced and good service, could use a points system though. Also very easy to by used products to save money but also good for the environment while it’s also perfectly safe.
October 27, 2025
Reply from Elgiganten A/S
Hello Oliver,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you think we price our products well, and that we are giving good service.
It makes me happy, that you also like that we sell outlet products!
We're very happy to offer used products in a safe way, so both our customers can save some money on them, and that we can help the environment!
About us missing a point system is something I'll take as feedback, so we can make our systems even better.
Your positive feedback is appreciated, and I'm very thankful, that you have chosen to share it with us.
I wish you a very nice weekend.
Best regards
Tilla
Elgigantens Customer Care Center
quick delivery but wide delivery window
delivery very quickly.
Overall long delivery window (no option to reduce window) that force being home a full day.
January 31, 2026
Reply from Elgiganten A/S
Hi Michele,
Thank you very much for taking the time to review us on Trustpilot.
I’m glad to hear that you had a good experience with us, and the delivery was quick. We apologize for the large delivery window, we understand that it can be frustrating to stay on standby for such a long time.
We have to set the delivery windows this long because the route can cover a large geographical area, and weather conditions can also affect the schedule.
We truly appreciate your feedback, and I hope you will enjoy your new product once you receive it.
Have a wonderful day.
Kind regards,
Marcus
Elgiganten Customer Service
Multiple delivery dates missed
The fridge was ordered on October 9, 2025.
On November 28, it was delayed first time.
In December the customer service said they fond a solution to deliver it in January. The installation by a professional 3rd party installer was boked.
The delivery didn't happen, and the installation was postponed again to February 3rd. Additional costs were incurred due to the extra installer visit.
On January 27, 2026 the fridge was delayed yet again, this time to February 17, 2026.
October 26, 2025
Unprompted review
Reply from Elgiganten A/S
Hello Dmitry,
Thank you for taking the time to leave us a review here on Trustpilot.
I'm sorry to hear about the delays with your order. The process you've described sounds far from ideal.
Since you did not include an order number in your review, my access to your case is very limited. We would like to help you from here, so you are more than welcome to contact us directly at social.ccc@elgiganten.dk. Please attach your order number and a link to this review, so we can assist you more easily.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hi Apoorv,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m glad to hear that your experience with us was positive.
We truly appreciate your kind feedback, and I hope you will enjoy your product once your order arrives.
I wish you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
nice nice nice
January 30, 2026
Reply from Elgiganten A/S
Hej Viktor,
Tak for at bruge tid på at anmelde os her på Trustpilot.
Det glæder mig at høre, at du er tilfreds med din oplevelse hos os. Jeg håber at du bliver glad for dine nye produkter, der i øjeblikket er på vej til dig.
Du ønskes en god dag!
Med venlig hilsen
Ellen
Elgigantens Kundecenter
Supposed to send a package on 28 of…
Supposed to send a package on 28 of January, then postponed to 4 of February and now postponed to February 14.
Delivery time was written 2-3 day's.
February 1, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Arnoldas,
Thank you for your review and for sharing your experience with us.
I’m sorry to hear that you’ve received several different delivery dates. I can understand how frustrating that must be when you expect a 2–3 day delivery.
Based on the information you provided, I believe I’ve located your order in our system. According to the tracking details, this order was scheduled for delivery on 28 January and was also delivered on the same date, as originally planned. Because of this, the delivery timeline we can see does not match the delays you describe.
If you believe we may be looking at the wrong order, or if you have another order that has been delayed, please contact us at social.ccc@elgiganten.dk. Kindly include your order number, so we can make sure we are reviewing the correct case and assist you as quickly as possible.
Thank you again for reaching out, we’re here to help.
Best regards
Benjamin
Elgigantens Kundecenter
Placering orders from outside Europe
To place the order was easy but it was irritating that it only allows people to submit contact/invoice information for addresses in Europe.
This forced me to use my mother’s address as the invoice address when buying a gift for her to be delivered to her Denmark.
There should be an option for free-text of country so that people from outside Europe can also order online.
Otherwise, the process was seemless and easy.
January 27, 2026
Reply from Elgiganten A/S
Hi Ole,
Thank you so much for taking the time to review us here on Trustpilot and for sharing your experience.
First of all, I sincerely apologize for the inconvenience you faced when trying to place your order with an international address, and for the issue where our website did not allow you to complete the purchase due to the requirement that the billing address must be Danish to calculate the delivery options.
I’m very glad to hear that you found a solution, and that the order has now been successfully placed using your mother’s information.
We will make sure to pass this situation on to the relevant department so they can look into possible improvements for cases like this in the future.
I wish you a great day!
Best regards
Akin
Elgiganten Customer Care Center
Poor customer service, bad professionalism and no help
I ordered the PC on 13th January, and the delivery date was 16th January. However, i have not received the order yet. The delivery partner is Postnord, who are delaying the delivery of the PC every day. Every day in the morning, I am getting an update that the delivery of the product is delayed by 'one working day'. I tried contacting Elgiganten customer service for help since Elgiganten has used the services of Postnord to deliver the PC to my address. But Elgiganten has been of no help; they have refused to help me and provided no further information. It is very poor service and bad professionalism from Elgiganten.
How many days will a customer need to wait for the delivery of the order, while the delivery date has passed long before?
They should ensure smooth delivery of product to its customers since we are paying for the delivery and also for the product.
Elgiganten should not use the services of sub-standard delivery agencies like Postnord who are incapable of delivering products to customers properly.
It is a completely bad experience using Elgiganten's services for the purchase and delivery of the product.
January 13, 2026
Reply from Elgiganten A/S
Hello Indraneel,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to read about your delayed package. We of course want to do our best, to deliver to expected delivery date.
Our main storage is located in Sweden. Sweden has experienced very bad weather with a lot of snow, which has caused delay in some deliveries.
I can that we shipped your ordrer 14/01. PostNord in Denmark first received it 21/01. PostNord has today announced that the package is delayed with one working day. If you have any questions about the delivery, I advise you to contact PostNord directly through their app. It is limited what our customer service can do, at this stage of delivery.
We appreciate, that you shared your experience with us.
I wish you a nice weekend.
Best regards
Tilla
Elgigantens Customer Care Center
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