The customer service at elite parts was excellent! The team are very helpful. The items are also exactly original as described. Sadly the same couldn’t be said about the courier (Aramex) which whilst... See more
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My first time experience with Elite parts was very good. Fast response to questions and the shipment arrived very quickly.
Company replied
Great service. Ordered a side chrome skirt for my HAVAL jolion, and it arrived in due time as I needed it in a time sensitive schedule. The customer service is great, they answer your questions in det... See more
Company replied
I recently purchased car parts from Elite Parts for my repair project, and I’m very impressed with their service. The parts were exactly as described, well-packaged, and arrived much faster than I... See more
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Company details
Written by the company
Eliteparts is the first official website marketplace selling auto-parts for the giant Chinese brands Great Wall GWM and CHERY including auto-parts for CHERY, HAVAL, POER, Wingle, Tank and all other vehicles manufactured under GWM & CHERY. We ship spare parts from China directly to your doorstep worldwide.
Contact info
No. 698, Hanjiang West Road, Xuejia Town, Xinbei District, Jiangsu Province., 212300, Changzhou, China
- +86 159 9684 6558
- Support@eliteparts.org
- www.eliteparts.org
4.6
Excellent
135 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elite Parts
We’re happy that our service has met your expectations, looking forward to assisting you again in purchasing HAVAL auto parts from our website.
Reply from Elite Parts
Thanks a lot dear, we’re glad that our service has met your expectations. Looking forward to assisting you again in purchasing HAVAL auto parts from our website.
Close follow up with the customer from…
Close follow up with the customer from ordering until receiving the shipment
June 3, 2024
Reply from Elite Parts
Thank you so much for your valuable feedback, Rayyan. We’re happy that our services has met your expectations.
Looking forward to assisting you again in purchasing GWM, HAVAL or CHERY spare parts from our website.
I am very, very happy with you
June 9, 2024
Reply from Elite Parts
Thank you very much, Loukou. We’re glad that our service has met your expectations. Looking forward to assisting you again in purchasing HAVAL or CHERY auto parts from our website.
Eliteparts is excellent!
Eliteparts is the most customer friendly buisness I have dealt with in a long time. They offer exceptional customer service together with good value prices.
April 24, 2024
Reply from Elite Parts
Thank you, Paul. We are always happy to assist you at anytime.
We are always there for you whenever you need to purchase spare parts for your HAVAL H6.
Reply from Elite Parts
Thank you dear, we are happy to see you again.
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we’re glad that our service has met your expectations.
it was a great experience
it was a great experience, this is my first time ever purchasing from abroad, i was impressed by the credibility and continuous follow up from eliteparts administrators.
March 4, 2024
Reply from Elite Parts
Thank you dear for your valuable feedback, we are happy that our service has met your expectations. Looking forward to serving you again in your next order from our website.
very clear information about all steps…
very clear information about all steps and high communications via WhatsApp
February 28, 2024
Reply from Elite Parts
Thanks a lot for the positive review, we are happy that our service has met your expectations. Looking forward to seeing you again.
More than excellent customer service
More than excellent customer service, explained eveerything in great detail and fool-proof, timely delivery, and geniune parts.
February 21, 2024
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we are happy that our service has met your expectations.
The customer service at elite parts was…
The customer service at elite parts was excellent! The team are very helpful. The items are also exactly original as described. Sadly the same couldn’t be said about the courier (Aramex) which whilst added significantly to the cost (in fact more than the products), the package arrived battered and broken. Would be ideal if we could deal directly with an elite parts agent here in Australia, as the GWM vehicles are very popular here.
February 17, 2024
Reply from Elite Parts
Thank you very much for the positive review. We will work hard to strengthen the packaging materials by using stronger cartons to withstand the difficult shipping conditions in all future orders. We are always happy to serve you and hope to see you again.
Very good experience Order camera for…
Very good experience Order camera for my Car Haval. Received on time with very good quality.Appreciate as they connect with me during delivery process.
February 18, 2024
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we are happy to assist you at anytime.
Thank you...
December 26, 2023
Reply from Elite Parts
You’re more than welcome, we are glad that our service has met your expectations.
Very good service ❤️
December 30, 2023
Reply from Elite Parts
Thank you dear, we are glad that our service has met your expectations.
Honesty in dealing
Honesty in dealing. Cooperation from the beginning of purchase until receipt. Attention to the customer. Original spare parts
January 6, 2024
Reply from Elite Parts
Thanks a lot dear for your feedback and we are happy to assist you at anytime.
Perfect original parts
Perfect original parts
Service very easy and fast
January 15, 2024
Unprompted review
Reply from Elite Parts
Thanks a lot dear, we are glad that our service has met your expectations.
The delivery fees are too much
The delivery fees are too much .
The delivery fees were not well presented by the time of purchase.
November 27, 2023
Reply from Elite Parts
Dear valued customer,
We are sorry that our service didn’t meet your expectations. However, let us tackle all aspects related to the international shipping from China when purchasing Great Wall Parts from our website.
-Regarding the international shipping fees value, it is calculated as per the total package actual weight and never by dimensional weight and accordingly it is the most affordable fees that could be paid for international shipping compared to any other shipping company.
Moreover, these fees are determined and paid to Aramex not to Elite Parts and are not paid on our website at the time of purchase, they are paid to Aramex either online or by cash upon delivery.
-Regarding illustrating the shipping information on our website, When you reach the checkout step on our website, you will find that the website is clearly mentioning that the international shipping fee is “ Cash on delivery by Aramex (7-15 days), $6 is paid for domestic delivery within China from GWM warehouse to Aramex warehouse.”
-Moreover, you will find in each product description on our website both the navigated part weight and a link for Aramex Shipping calculator which you can use to calculate the international shipping fees as per the total shipment actual weight prior to making your purchase from our website.
Aramex Shipping calculator link: https://www.shopandship.com/en/rateandfees
-You can also refer back to our shipping policy on our website for any more clarification from the below link:
https://www.eliteparts.org/pages/shipping-policy
Eventually, the website gives you the privilege to purchase GWM parts at reasonable prices even after adding the shipping and customs fees.
We hope to see you again.
No clear information from the website…
No clear information from the website regarding international shipping.
It mentioned shipping calculated at the checkout but had to pay separately to shipping company which is more than 50 % of the product value.
November 29, 2023
Reply from Elite Parts
Dear valued customer,
We are sorry that our service didn’t meet your expected requirements. However, kindly let us clarify to you all the aspects related to the international shipping when purchasing Great Wall auto-parts from our website.
-We agree with you that the website is mentioning that shipping is calculated at checkout. But, when you reach the checkout step on our website, you will find that the website is clearly mentioning that the international shipping fee is “ Cash on delivery by Aramex (7-15 days), $6 is paid for domestic delivery within China from GWM warehouse to Aramex warehouse.”
-Moreover, you will find in each product description on our website both the navigated part weight and a link for Aramex Shipping calculator which you can use to calculate the international shipping fees as per the total shipment actual weight prior to making your purchase from our website.
Aramex Shipping calculator link: https://www.shopandship.com/en/rateandfees
-You can also refer back to our shipping policy on our website from the below link:
https://www.eliteparts.org/pages/shipping-policy
Eventually, the website gives you the privilege to purchase GWM parts at reasonable prices even after adding the shipping and customs fees.
We hope to see you again.
Reply from Elite Parts
Thanks a lot dear, we are glad that our service has met your expectations. Looking forward to seeing you again.
Great experience
The customer service was absolutely great, and the product received was unscathed. However the shipping quote was not included on your initial purchase from the site so you will be stung by hefty shipping fee.
October 29, 2023
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we are glad that our service has met your expectations. However, you can know the shipping fees for your shipment prior to making your purchase by using Aramex “Shop&Ship” shipping calculator which calculates shipping fees as per the total shipment actual weight.
Moreover, you can find in each product description on our website the actual weight of the product and a link that refers you to SNS shipping calculator. Also, you can refer back to us for any queries regarding the shipping.
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