Ellairemanchester Reviews 5

This company is a complete scam
My wife ordered a dress from this website which claims to be in Manchester UK but the stuff comes from China and the far East it takes ages to arrive and when it did the quality was appalling and did not fit despite my wife ordering her correct size on the day she received Parcel she immediately contacted the firm asking how to send it back and asking for a full refund the reply was they could send her another dress for a price and she could keep the dress and when she replied that she just wanted a full refund she was informed that she would have to pay shipping as the item would have to go back to China and also may well incur custom changes and all so that it could well get lost in transit despite the website clearly stating that items could be returned free of charge within 30 days of recept
We are now taking this further as we payed with our credit card
Do not touch this company with a long bargepole as they are a load of crooks if we could have given a lower score than one we would have given it minus 10.
Be warned.

I ordered a dress advertised as a size 3L UK 20. No size on dress label. The bust measurement of the dress was 40 inches. Uk retailers state this is size 16 a size 20 would be a bust size of 45 inches. Trying to return I would have to pay tracked and signed for postage back to china. Nothing mentioned on purchasing items that the cost of return would be to china.

Very disapointed now I have a dress I cant wear and can only get a refund of 20% of the puchase price paid.

Please do not order from this company. Not from Manchester but from China. Product nothing like advertised. Requested tracked return to China and say may be held on Customs.

DO NOT BUY Poor company from china not Manchester. my 87 year old mother purchased an Item it was too big and nothing like the photo. We wanted to send it back but they said they do not pay for returns,it is up to us to return at our cost which is more than the cost of the item itself, they offer us a another size for £9:95 and keep the one we have, we said no,the latest offer is 20% back of the cost my elderly mother has learnt a hard lesson about on line shopping

The product is not suitable, and I would like to return it. It really is not up to standard, and I am not happy with the quality.
Please advise how I can return it and receive a refund.

Thank you.