Three new HHR heaters installed professionally by R W Bell which seem to be working well. Early days but clearly a great improvement on our 30 year old ones They seem to be warmer and more economical... See more
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We were supported by James who was a great sales manager for Elnur. When we needed to go to technical as directed by James to sort out issues the team consisting of Matthew and Jonathan were superb,... See more
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The product (night storage heaters) is working well and is more efficient than the old heaters that were replaced. The house is a lot warmer. However the product registration process is a bit of a... See more
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I’ll require the services of an engineer as I had a problem with my central heating. engineer who came to my apartment to fix the problem was a very knowledgeable polite and I must say a very good e... See more
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Company details
- Heating Equipment Supplier
- Boiler Supplier
- Boiler and Heating Service
- Manufacturer
- Radiator Shop
- Solar Energy Equipment Supplier
About Elnur UK
Written by the company
Quality You Can Trust, Performance You Can Feel
Visit Our Website Contact UsElnur has been a leader in electric heating solutions since 1973, offering a wide range of high-quality products designed to meet the heating needs of both residential and commercial spaces.
Our product line-up includes electric radiators, storage heaters, electric boilers, electric towel rails, panel heaters, and so much more. All engineered with innovation and energy efficiency in mind.
At Elnur, we pride ourselves on our commitment to reliability and advanced technology, ensuring that our customers receive the best in heating solutions.
Discover how Elnur can provide you with efficient, reliable, and cutting-edge heating solutions that stand the test of time. Join the thousands of satisfied customers who have made Elnur their preferred choice for electric heating.
Our Values
Written by the company
- We're committed to our customers!
- At Elnur, our customers are at the heart of everything we do. Since 1973, we've dedicated ourselves to providing innovative, reliable, and energy-efficient heating solutions tailored to meet your unique needs. Your satisfaction drives our passion for excellence.
- Quality Products, Exceptional Service
- We believe that excellence begins with quality products and exceptional service. For over 50 years, we have been dedicated to delivering top-of-the-line electric heating solutions that combine innovation, efficiency, and reliability.
- Our Product Warranty Guarantees
- We truly believe in our product. As such, we have no problem offering some of the best warranty guarantees the industry has to offer!
Contact info
1 Brown Street North, Leigh, WN7 1BU, Greater Manchester, United Kingdom
- 01942 670 119
- technical@elnur.co.uk
- www.elnur.co.uk
New Solar Storage Heaters
4.3
Excellent
247 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Richard and Ryan were great very…
Richard and Ryan were great very helpful and quick abd clean installers
January 13, 2025
Reply from Elnur UK
Hi Mr Flynn,
Thank you so much for your 5-star review!
We’re thrilled to hear that you had such a positive experience with your installation team, Richard and Ryan. While we don’t handle installations, we’re delighted to know that the process was quick and clean for you.
We hope you enjoy your new Elnur products and that they bring you great warmth and comfort for years to come. If you ever need assistance or have any questions about your products, please feel free to reach out to us. You can either call 01942 670 119 or email technical@elnur.co.uk.
Best Regards,
The Elnur Support Team
My experience with Elnur has been…
My experience with Elnur has been highly unsatisfactory, and I would not recommend them to anyone in need of reliable and responsive customer service.
January 11, 2025
Unprompted review
Reply from Elnur UK
Hi Lydia,
We’re sorry to hear that your experience with Elnur did not meet your expectations. At Elnur, we are committed to providing reliable and responsive customer service, and we take feedback like yours very seriously.
We did request more information through Trustpilot to gather more details so that we could investigate the situation further and work toward a resolution. However, we haven’t received a response. We’re still eager to address your concerns and ensure your satisfaction. If you’d like to share more information, please do not hesitate to contact us directly at technical@elnur.co.uk or call 01942 670 119.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Best Regards,
The Elnur Support Team
Avoid, at all costs…
Completely regret having these storage heaters. Had 2 installed beginning of last year, 1 has never worked properly, 2 visits from elnur engineers and still didn’t work properly despite being told its fine, it has now finally broken and doesn’t work at all, elnur are refusing to come and fix it despite being under warranty, claiming i need an engineer reports from an electrician. Customer services have ignored my emails and phone staff have been rude.
As a disabled person i find this disgusting that they are happy for me to freeze.
They are are extremely loud as well, even the one that works fine, which is another reason to avoid.
**update: i spoke to one of your phone operatives 1 week ago so she obviously cared so little she didn’t even log the call.
***update: so you did find it, despite having no record. You forgot to mention the part where I said it gets boiling hot yet thermostat claims its only 15degrees!!! If there was an issue with the electrical input, surely it would have tripped.
Very professional carrying out aftercare and trying to shame me in public. I can’t afford 100£ for an electrician to tell me the storage heater is broken.
January 6, 2025
Unprompted review
Reply from Elnur UK
Hi,
Thank you for sharing your feedback. We’re deeply sorry to hear about your experience and any distress caused. We take concerns like yours very seriously, especially as we aim to provide reliable heating solutions and excellent customer service for all our customers.
After reviewing our records, our team last visited in February 2024 to address an issue caused by the installers installing wet bricks, which is not in line with standard practices. At that time, we replaced the bricks and completed thorough checks to confirm the heater was no longer tripping, and was now working correctly. Since then, from our records, we have not received further contact from you via email or phone. We sincerely apologise if there has been any miscommunication or if you feel your concerns have been overlooked.
To resolve this matter promptly, we encourage you to contact our technical team directly so we can investigate further and assist you with any ongoing issues. Additionally, if you’ve experienced any inappropriate behaviour from our staff, we’d like to address this and ensure all interactions are professional and supportive.
Please either call 01942 670 119 or email technical@elnur.co.uk. Alternatively, you can also email technical@elnur.co.uk and request a call back at a time best suited for yourself within our working hours--simply include your contact information and a brief description of your issue.
Your comfort and satisfaction are important to us, and we’re committed to making things right. We’ll do our best to assist you as quickly as possible, and I will personally monitor this situation.
*UPDATE*
We have accessed our call logs and listened to the call recording from the conversation you had with us on the 6th of January. Our technician provided the correct information, advising that an electrician should check your supply after you reported a smell coming from the heater and that the heater had switched off. We also explained that if the issue remained after the electrician confirmed there was nothing wrong with your supply, we would be more than happy to visit under warranty. The reason this was not logged as a case was because there was no action to be taken on our side at that time.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi David,
Thank you so much for your amazing 5 star review!
We're thrilled to hear you're very happy with our product. It's our goal to create heaters that bring warmth and comfort to your home.
Best Regards,
The Elnur Support Team
very easy to use.
January 2, 2025
Reply from Elnur UK
Hi Ron,
Thank you for your wonderful review!
We're thrilled to hear you found it very easy to use. Your feedback means a lot to us, and we’re glad we could meet your expectations.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi,
Thank you for your 5-star review!
We're glad to hear that you received your warranty guarantee quickly via email. We strive to provide fast and efficient service, and we appreciate your feedback.
Best Regards,
The Elnur Support Team
I have an elnur gabarron hhr20 and…
I have an elnur gabarron hhr20 and something is wrong, I have it connected for 24 hours and when I turn it on it immediately blows heat and after about 4 hours it turns off, I waited 8 hours and it didn't turn on, I don't know what's going on.
December 30, 2024
Unprompted review
Reply from Elnur UK
Hi,
Thank you for reaching out, and we’re sorry to hear about the issue you're experiencing with your Elnur HHR20. Based on your description, it seems like you may be running your heater with just the balancing element--and not storing any heat. Please note, these heaters take off-peak charge, meaning they have to be on during off-peak times.
We recommend getting in contact with our technical team to discuss this further. You can do this either through calling 01942 670 119, or emailing technical@elnur.co.uk. If you would like to request a call back, you can email technical@elnur.co.uk with your issue and contact details, and they will call you as quickly as possible.
Best Regards,
The Elnur Support Team
Rubbish company not helpful Elnur
Every year k have complained to Elnur about the ecohhr30 I have had fitted. It blows constantly even at 12-30 when it’s suppose to store energy. All l get is a load of BS. I have done everything they’ve told me and it just doesn’t work. I have the ecohhr20 in the other room NO PROBLEM it’s brilliant. But lve told them over and over for the last 3 years there is a problem and nothing has been done.it’s drove me to despair. I’m a disabled 76 year old what got them through a government scheme so maybe that’s whY
UPDATE that’s a strange reply from ELNUR because l have at least 3 Emails as proof. Just a pity l can’t put Photos on but if Elnur get in touch with me that’s fine because when you get in touch with Elnur they give you a log number and your waiting for ages
UPDATE
ELNUR got in touch with me and has done everything it can to help so thank you to MATTHEW MOLYNEUX
THe company who fitted these heaters ECOLOGIC SOLUTIONS haven’t even had the decency to reply to my emails MR JAMES PEARSON very ignorant
December 29, 2024
Unprompted review
Reply from Elnur UK
Hi Sylvia,
Thank you for sharing your feedback, and we’re truly sorry to hear about the ongoing issues with your ECOHHR30 heater.
We understand how frustrating this situation must be, however we have no cases created under your name in our system. We take your concerns seriously, and we want to help resolve this as quickly as possible. Please contact our technical support team directly, and we’ll do our best to troubleshoot and address the problem you're experiencing. You can either call 01942 670 119 or email technical@elnur.co.uk. If you would like to request a call back at a time that best suits you, then please email technical@elnur.co.uk with a brief description of your issue along with your contact information.
I will continue to personally monitor this on our end to ensure your issue is resolved as quickly as possible. Once again, we apologise for the inconvenience and stress this has caused you.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Peter,
Thank you for your 5-star review!
We're delighted to hear you're impressed with our products. If you ever need any assistance or have any questions, please feel free to reach out. We appreciate your support!
Best Regards,
The Elnur Support Team
I bought 3 Elnur Storage Heaters of…
I bought 3 Elnur Storage Heaters of varying sizes 9 years ago and I took them to France with me (Impossible to find them in France). Only had 1 problem with just 1 of them since then, which was corrected by new a new thermostat, which easily installed. Advice and guidance by Elnur UK technical support (Matthew Molyneux, Technical Manager) some 9 years after I bought them was excellent. Thank you
December 24, 2024
Unprompted review
Reply from Elnur UK
Hi,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that your Elnur storage heaters have served you well for nearly a decade, even accompanying you to France! It’s great to know that the issue with the thermostat was easily resolved and that our technical support team, particularly Matthew, was able to assist you so effectively. We truly appreciate your kind words and your continued trust in our products!
Best Regards,
The Elnur Support Team
Biggest regret of my life
Had Elnur Gabarron ecombi ssh storage heaters fitted in January 2022 after my electrician recommended them. He fitted them and left them unprogrammed; I called him out again and he could not figure the settings and said "it's all in the instruction book". I have struggled for nearly 2 years now to programme these monstrosities and have decided that in the new year these 4 heaters will be scrapped for the rubbish they are. Bottom line DO NOT WASTE YOUR MONEY ON THESE RUBBISH HEATERS.
December 24, 2024
Unprompted review
Reply from Elnur UK
Hi Roger,
Thank you for your feedback, and we’re sorry for the inconvenience you’ve experienced.
As a wholesale distributor, we’re not involved in the installation process, which can sometimes lead to challenges if the installer is unfamiliar with our products. That said, we’d be more than happy to walk you through the programming of each heater if you’re willing to give us another try.
You can either call 01942 670 119 or email technical@elnur.co.uk. We look forward to hopefully hearing from you.
Best Regards,
The Elnur Support Team
Lovely looking heaters
I ordered these storage heaters to replace my ancient inefficient ones. The new Elnur ones have been fitted today, so time will tell! They look really nice in my old cottage and I will be programming them after Christmas
December 23, 2024
Reply from Elnur UK
Hi,
Thank you so much for your 5-star review!
We're delighted to hear that our storage heaters fit nicely in your cottage. They not only look great but are designed to deliver efficient heating for years to come. If you have any questions or concerns when programming them, please don't hesitate to reach out—we’re always here to help.
You can either call 01942 670 119 or email technical@elnur.co.uk. Wishing you a warm and cosy winter!
Best Regards,
The Elnur Support Team
The technical assistant
The technical assistant, Jonathan, was excellent he managed to solve a problem that has caused me stress for the year I have had my heater. He was most helpful
December 16, 2024
Reply from Elnur UK
Hi Judith,
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that Jonathan was able to resolve the issue with your heater and alleviate the stress it had caused. Providing helpful and effective solutions is what we strive for, and your feedback means the world to us. We'll be sure to pass along your praise to Jonathan – it will mean a lot to him! If you ever need assistance again in the future, please don’t hesitate to reach out – we’re always happy to help!
Best Regards,
The Elnur Support Team
I put a review last time but I don’t…
I put a review last time but I don’t know if you got it or not,we are really not happy with the heater, it only charges at 18.0 and it is to heat the room at 25.0 for all day, the fan is now working, but it still does not seem to heat the room up, perhaps you can advise us what to do next.
December 8, 2024
Reply from Elnur UK
Hi Michael,
Thank you for your feedback, and we’re sorry to hear you’re experiencing issues with the heater. Unfortunately, we didn’t receive your previous review, so we appreciate you reaching out again.
It’s worth noting that the issue might be related to the heater not being sized appropriately to maintain a temperature of 25 degrees. We recommend using our free heat loss calculator, available on our website, to ensure the heater is the right size for your space.
If you find that this isn't the issue or would like further assistance, we recommend contacting our technical support team. They can provide assistance over the phone to troubleshoot the problem, or if necessary, arrange for an engineer to visit and resolve it. You can either call 01942 670 119 or email technical@elnur.co.uk. Please don’t hesitate to get in touch – we’re always happy to help and want to ensure your heater is working properly.
Thank you once again for bringing this to our attention.
Best Regards,
The Elnur Support Team
Cosy Homes installation …
The heaters were installed in a short time and without a lot of mess.
However, I did have to take a picture after they had left for the installer.
To fill in the guarantee online, I had to get down on my hands and knees to read the serial numbers, which are 24 digits long. I may have been able to use the QR code. I only realised that afterwards!
I have to wait a couple of days to see what difference it makes to the temperature in the flat.
December 16, 2024
Reply from Elnur UK
Hi Derek,
Thank you for your fantastic 5-star review!
We’re pleased to hear that the installation was quick and tidy! Thank you for your feedback regarding the serial numbers – the QR code can indeed be used to retrieve the 24-digit numbers, which we hope will make the process easier should you ever need to retrieve them again.
We hope you notice a real improvement in the temperature and comfort of your flat over the coming days. If you have any questions or need further assistance in the future, please don’t hesitate to get in touch! Either call 01942 670 119 or email technical@elnur.co.uk.
Best Regards,
The Elnur Support Team
Elnur UK provided a good
Elnur UK provided a good, efficient, storage heater to replace our very old, less efficient, one. The delivery was quick and our installer said that it was easy to fit. The only reason it does not get 5 stars is that it it is on the bulky side.
December 15, 2024
Reply from Elnur UK
Hi Daniel,
Thank you for your positive review and for choosing Elnur!
We’re delighted to hear that you’re happy with the efficiency of your new storage heater and that the delivery and installation process met your expectations. We appreciate your feedback regarding the size/bulkiness. Our aim is always to provide efficient and reliable solutions, and we’ll keep your input in mind as we continue to develop our products. If you need any future assistance, please don’t hesitate to reach out by either calling 01942 670 119 or emailing technical@elnur.co.uk.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi David,
Thank you for your brilliant 5-star review!
We’re thrilled to hear you’re happy with the product and had a positive experience with us. As the manufacturer, we take pride in creating high-quality heaters and supporting our customers. If you ever have any questions or need assistance in the future, we’re always happy to help. Thanks again for your kind words!
Best Regards,
The Elnur Support Team
Great product, great price
After minor problems with the website ordering everything went very smoothly and the staff were very helpful in quoting me an accurate delivery time.
Everything in the order was in good condition and ready for my electrician to install
December 5, 2024
Reply from Elnur UK
Hi Martin,
Thank you so much for your 5-star review!
We're delighted to hear that everything you ordered arrived in great condition and was ready for installation. While we manufacture the heaters, it's always wonderful to know that our products meet expectations when they reach customers like you. If you ever have any questions about your heater or need support setting them up in the future, please don’t hesitate to reach out. You can either call 01942 670 119 or email technical@elnur.co.uk.
Best Regards,
The Elnur Support Team
Remote support to 3 electric boilers
The tech team has been extremely helpful in identifying in remote the issues related to 3 different boilers. with the exchange of pictures related to the boilers in 2 different session of 30 min each we managed to come to the bottom of the issues. Very patient as well.
December 10, 2024
Reply from Elnur UK
Hi Paolo,
Thank you so much for your amazing 5-star review!
We're thrilled to hear that our technical team was able to assist you effectively in resolving the issues with your boilers. It's great to know that the remote sessions and picture exchanges helped pinpoint the problems efficiently. Your kind words about our team's patience mean a lot to us. If you ever have further issues in the future, please do not hesitate to reach out. We're always happy to help!
Best Regards,
The Elnur Support Team
Efficient installation and heaters…
Efficient installation and heaters installed and working effectively at 7/12/24
December 7, 2024
Reply from Elnur UK
Hi Mr Mckiernan,
Thank you for your fantastic review!
We're thrilled to hear that your heaters are working effectively and that we could deliver a great experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best Regards,
The Elnur Support Team
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