Elsevier Reviews 42

Uk based book in stock ?? Customer Service not in uk delivery 10/15days asked where customer service based told Philippines do not deal with this company

I had ordered Textbook of Veterinary Internal Medicine Expert Consult on the 8th of August.

On the 9th August I rang the customer services line asking for my order to be cancelled. I spoke to the customer service representative named ‘Jeff’ and asked for my order to be cancelled. He informed me that the order had not been processed yet (I had not yet been charged either) but he confirmed that the order would be able to be cancelled.

On the 11th August I received an email with ‘an attached copy of my invoice’ and on the 12th August, another email informing me that my ‘order has been despatched from our warehouse and will be delivered by DPD’. I had now been charged for the order.

I again spoke to ‘Jeff’ when calling your customer service line. I again reiterated that I had requested this order was cancelled and that Jeff had confirmed he would be able to cancel it. He was unable to give me a reason why this had not cancellation had not been processed.

He informed me that there was nothing he could do, instead I would have to wait until the order arrived and then there would be a returns label in the package so I would be able to be return the order with free postage. When I asked him, he confirmed that it would be free returns.

When the package arrived, there was no returns label present. I sent an email to request a returns label on the 20th August.

After receiving no response from my email, I rang the customer service line again on the 21st August and spoke to ‘Jeff’ again. He was unable to provide me with a returns label. Nor was he able to give me any more information on whether my email had been received – nor did he help at all with chasing it up. That same day I rang the customer service line again and spoke to ‘Maria’. I recounted my concerns over the last few days and informed her I was extremely unhappy how her colleague had been managing the case. She did not seem to even know who “Jeff’ was and left me on hold for about 20 mins trying to find out. When she finally came back to the line she told me to wait 24-48 hours and she would be able to email me the free returns label.

On the 23rd August I had still not heard anything nor had I received a response to my email, and so I rang the customer service line again. I spoke to ‘Jeff’ once more and again he was unable to help at all or give me any further information. I then called again in the afternoon and spoke to ‘Maria’. It was at this point she informed me that Elsevier do not offer free returns to UK orders. Even when I informed her of all of the mistakes that she and her colleagues had made throughout this entire process, she was unable to offer any help.

I am extremely unsatisfied with how it has been handled. To be quite frank, I have never been on the receiving end of such poor customer service. The apparent lack of care or desire to help from your customer service representatives and worse still, being told false information, is unacceptable.

I don't actually believe they proof read anything. My paper went back and forth a number of times, I missed the deadline for submission and in many cases I had to correct their correction. I have kept the screenshots of what they did to my paper, I am glad I can report these here:
- "furthermore" were corrected as " on the other hand", 2 different meaning altogether.
-they added articles where the article was not needed
-"something explored in relation to" was changed with "something explored with" changing completely the meaning of the sentence,
"...making the formulation of" was changed as "...making formulating of", what does even mean!??
- " in the context of business model" became "in the business model", it really makes no logical sense.
I don't know why those people dare to do this job. I think this is a scam

Order journals over 5 weeks ago and they have not arrived. When I asked they replied stating ‘I had not ordered’ sent proof of purchase and 5 days later have still not a had a reply. Looking at the other reviews below I wouldn’t bother using this service they simply take you money and don’t send anything.

Refusing to replace a book they printed and sold with an entire chapter missing

Wow. Elsevier has been one of the worst customer experiences of my life. Our account manager has been extremely aggressive and abrasive. We were already on the verge of complaining about her, and when it came time for our subscription renewal, she waited until we had already entered the auto-renewal window (which we weren't even aware of) before informing us that they were increasing our annual fee by 73%. We immediately responded that this is completely unacceptable, and Elsevier is refusing to let us terminate our subscription because we had entered the auto-renewal window. How can a company reasonably make a decision to cancel when it hadn't been presented with such an exorbitant increase before the 90-day auto-renewal window? After multiple discussions, we mutually agreed that our company would access Elsevier databases through Dialog moving forward. After executing an agreement with Dialog, they reneged and have been trying to force the subscription renwal fee on us. The business practices of this company are completely unethical and unprofessional. Apparently they care more about making a quick buck than completely tarnishing their reputation.

9th May 2023 terrible service rude customer services repair man didn't knock on the door just took photo from car to say he came I don't rate the service never use these again

They deserve zero stars.
The customer service is the worst I have ever had to deal with.
Elsevier should be ashamed. Dealing with them is a waste of time and money.
Stay clear of them!

The worst customer service ever. The people on the supprot platform either are extremely stupid or are making fun of you. I have received only one copy of a book for wich i ordered two copies, and here i am 1 week later, trying to get the correct order in Place. I really regret having gone Through their service. Amazon's service is years forward and waaaay better.

I ordered 2 books direct from the Elsevier website. One arrived reasonably quickly but weeks later the second hadn't arrived.
When I made contact, this was the reason given: Upon checking, this has been put onto a backordered status since this is a Print on Demand book that is only available for purchase on Amazon.

They made no attempt to tell me that they had no intention of fulfilling my order.
They still have the book for sale on their website and it says nothing about only being available through Amazon.

I wouldn't purchase from them again.

Brilliant service. Book arrived on 48 hours - perfect condition!!
Customer service really helpful - sorted out my admin error with giving wrong email contact!!

I have had to deal with this company for two semesters and both times it has been a very frustrating experience. The website doesn't work well, I often am trying to do assignments and the web site says there is a 404 or 405 error. I also have accidentally ordered the wrong product and no one in the company has any power to do anything to help me. They just tell me that there is nothing they can do and will not let me talk to a supervisors or managers. I would not use this company if I have the choice.

Its absolute garbage. They always give me trouble logging in to access my content. The online books are overpriced and even though you "buy" them, they expire. Only reason I bought their books in the first place was because my school forced me to.

The worst user experience you could ever have
using this website is extremely confusing and makes you want to kill yourself, the customer service is so slow and ineffective
you pay min 500 USD for their service and you get the worst experience ever
wasted my time and money