Elsons Tools Reviews 

531
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 501 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing, often finding the best deals available. They also appreciate the high quality of the products and the exceptional service provided, including good communication and an easy ordering process. Reviewers consistently praise the fast and efficient delivery, with many items arriving next-day and well-packaged. However, some customers also noted issues with delivery, including missed deliveries or problems with courier services regarding timing and failed attempts. A few other people also felt that there were occasional product discrepancies, such as receiving the wrong item, missing components, or products arriving without proper packaging.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and excellent pricing,... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality and competitive pricing... See more

Service

Reviewers mention positive feedback about service, often highlighting its efficiency and speed. Customers... See more

Order

Reviewers highlight positive aspects of order, often praising the quick and easy ordering process on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more

Company replied

Rated 5 out of 5 stars

Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service and support, fantastic price and speedy delivery. Will know doubt be using Elsons Tools again. Ordered my package, it came well within the time frame. Unfortunately th... See more

Company replied



Company details

  1. Hardware Store
  2. Tool Store

Written by the company

We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.

Our promise to you

Written by the company

We're committed to our customers!
As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service

Contact info

4.8

Excellent

TrustScore 5 out of 5

531 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(531)

512 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Quality

Easy to order, good price. Good quality.Delivered on time. Not had chance to use item yet

June 1, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the wonderful review

Rated 5 out of 5 stars

Great company

Great company, very easy website to navigate, competitive pricing and quick delivery.

June 1, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the 5 stars

Rated 5 out of 5 stars

First time using them

First time using them. As the makita tool I wanted they had and was about £40 cheaper than everyone else. Came quick, will be using them for everything in the future if possible.

June 1, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the 5 stars

Rated 5 out of 5 stars

Good price

Good price, and delivery on time. Good communication.

May 29, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the excellent review

Rated 5 out of 5 stars

Festool

1st class service & delivery
Definitely be using again

May 26, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the amazing feedback

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