Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
Company replied
I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
Company replied
Amazing customer service and support, fantastic price and speedy delivery. Will know doubt be using Elsons Tools again. Ordered my package, it came well within the time frame. Unfortunately th... See more
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Company details
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Elsons Tools
Thank you for the amazing review
Everything was intact and delivered…
Everything was intact and delivered quickly. Thank you very much. I recommend.
May 5, 2026
Reply from Elsons Tools
Thank you for the recommendation
Efficient response
Responded quickly to order with delivery information. When the order did not arrive, there was a quick response to my e-mail and the package arrived as indicated.
May 1, 2026
Reply from Elsons Tools
Thank you for the review, apologies for the delay with your order
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the positive feedback
Item shipped quickly and packed very…
Item shipped quickly and packed very well. Communication from the time of ordering was excellent. Price was cheapest around.
April 20, 2026
Reply from Elsons Tools
Thank you for the wonderful review
Dream Service
Great selection, they had exactly the tools I wanted at very good prices. The courier handled the delivery perfectly, even delivering on a Saturday as requested.
There was a small issue with seperate invoices being delivered (I needed it all on one for a redemption promotion). This was sorted out effortlessly by Georgia who answered the phone quickly and was just generally super helpful.
May 1, 2026
Reply from Elsons Tools
Thank you for the 5 stars and pleased to hear your issue with the invoice was resolved promptly
Just awesome
Just awesome, lowest price, prompt delivery, good service. Highly recommended
March 12, 2026
Reply from Elsons Tools
Thank you for the amazing review
Reply from Elsons Tools
Thank you for the wonderful review
Good communication fast delivery.
Good communication fast delivery.
Postage was expensive for the value of the item and would have preferred / accepted a longer cheaper delivery option.
However the lower item price wasn't prohibitive.
Would definitely check the out again whe sourcing tools or accessories
May 1, 2026
Reply from Elsons Tools
Thank you for the good review and your feedback has been noted, with regards to the postage
Reply from Elsons Tools
Thank you for the positive feedback
Reply from Elsons Tools
Thank you for the amazing review
Best price, minor detail as a little let down but cant complain too much
Cheapest available price at the time which is great.
Shame the batteries didnt come with the protectors/dust covers. Considering my other batteries did i was surprised by this.
Delivery service was good.
April 29, 2026
Reply from Elsons Tools
Thank you for your review. your feedback has been noted regarding the protectors.
Lloyd was top notch
Lloyd was top notch, I asked him for prices which was great , very approachable defo will use them again
April 17, 2026
Reply from Elsons Tools
Thank you for the 5 stars
Item was as described very fast…
Item was as described very fast delivery will use again
April 28, 2026
Reply from Elsons Tools
Thank you for the excellent review
Had never used this company before but…
Had never used this company before but so glad we did. Fast delivery, competitive prices and superb updates. We would definitely recommend.
April 16, 2026
Reply from Elsons Tools
Thank you for the positive feedback
Good company to deal with and super…
Good company to deal with and super fast delivery
April 16, 2026
Reply from Elsons Tools
Thank you for the great review
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