Embark Studios Reviews 38

Horrible support. Even worse - support doesn't exists at all. AI-based loop where regular player can't reach any live person.. just never. and youtuber with 1M+ viewers get live review instantly. AI-based anti-cheat that ignores real cheaters and band legit players with hundreds hours of gameplay (and AI-based support who trust 100% to AI anti-cheat). Tons of bugs (bcuz of vibe-coding?) that are not fixed after months... Studio create good games (480k online on start, 250k on start), but kills them itself (35k after 6 month, 6k after few years). Best real life proof why "AI can't replace human"

After over 350 hours played in ARC Raiders, I was hit with a false ban and sent into a perpetual loop of AI generated responses to my support tickets, being given the cold shoulder while watching big live streamers receive VIP treatment in support tickets due to their big audience and overall bigger microphone.

Embark stole my money and your account is not safe if you choose to purchase and play their games. Both of their titles, The Finals and ARC Raiders have had this false ban issue and they are not interested in addressing it, engaging in mass censorship of everyone posting about it on the official Discord.

This company should not be trusted with your money. They do not value you as a customer and will treat you accordingly.

Terrible customer service. They make great games but dont waste money on cosmetics. There anti cheat system is made in house and has falsely banned tons of players.

Just release Game to sell much copys ap, dont care about Hackers and dedecting them.
Arc Raiders is full of Hackers and Cheaters and the only thing they do is ban them after 200 hours playing time and ruin other player experince for one month.
I am Done with your Hacker Policy and your Games!

I've had my steam account for more the 20 years and have played online multiplayer games for that entire period, not once have i received a ban until embark decided to falsely ban my account, I have appealed it more then ten times to the same copy and pasted response about "thorough investigations" which is absolute nonsense, I will never spend another penny towards this company and will advise everyone I meet to do the same, utter idiocy.

Bought the game ARC Raiders for PC on Steam platform, game cant be launched due to at fault... I have use and tried every guide, and just to clarify my PC will be able to run the game on Epic settings NP.

But since I have not played the game. I guess I will never know due to very slow / bad costumer service!

I purchased ARC Raiders for 40 Euros based on its original premise as a cooperative experience. However, the game has been transformed into a toxic environment that rewards "extraction camping" and griefing. The extreme difficulty spikes in recent updates, combined with a mandatory PvPve structure, have turned a potentially great game into a source of constant frustration.

The developers (Embark/Nexon) seem to ignore the community's plea for a dedicated PvE mode, choosing instead to cater to a niche of players who thrive on ruining others' progress. My time and investment have been completely disrespected. If you value your time and seek a fair cooperative challenge without being bullied by campers, stay away from this game. It is no longer the product I paid for.

I am a 43-year-old veteran gamer and I have never cheated in my life. I was recently slapped with a 30-day ban (until May 2nd) for a "false positive" that I couldn't even control.

The Reason: I was dead and spectating my teammate. My teammate accidentally fell through the map due to a geometry glitch (a bug in the game itself). Because I was spectating him, the AnyBrain AI anti-cheat flagged my account for "abnormal behavior."

The Support: I contacted support (Ticket #774523), but I only received automated AI responses from "ChromeHearts" claiming the ban was correct. There is NO human review, only bots talking to bots.

Warning: If you play this game, you are at risk of losing your account simply by being in a squad with someone who glitches through the floor. The "guilt by association" logic in this game is dangerous for innocent players.

I loved this game, but I cannot support a developer that punishes loyal players for their own technical failures. Stay away until they fix their AI moderation.

Terrible customer support, false temp bans because of AI Anti-Cheat.
Support does nothing. Offered them to do full PC check but they ignored it.
Save your money because you will 100% get banned unless you are a bot.

Banning for no reason 4 h after game bought, support refuse to do anything

I have over 400 hours in Arc Raiders and was abruptly banned due to their "anti cheat" system detecting abnormal gameplay. I have never cheated in any game in my life nor would one expect to play this long and just now be detected. There is no logic, specific behavior, or scenario provided with there system for the ban.

3/20/2026:

Embark Studios is a joke. One of the worst studios out there at the moment. They do not care about you. They only care about profits. They grossed over $400 million off of Arc Raiders and they use AI for their anti-cheat, their support and take a hands off approach to doing literally anything a dev studio should be doing. They do not have a human team.

Who's bright idea was it to have a wonky automated anti-cheat that will ban you for something as simple as plugging in a mouse or using an app on your PC in the background that HAS NOTHING DO DO WITH gaming or exploits. You will be banned for no reason, no reason at all no matter how much money or time you invested in their product. You get nothing but the same automated response. They will not give you a reason of why you were banned...only an automated response along the lines of "you violated our TOS". Okay, how? Explain, explain what I did? Don't give us an automated AI chatbot and put our ticket in a multi-month hold or ban use wrongly. Embark will ban a disabled player using a Quadstick but will not ban the actual players using legit exploits or hacks.

They want you to pay $40 for their product, buy their overmonitized slop in-game and when you get falsely banned they basically tell you to deal with it. Absolutely one of the worst dev studios out there at the moment. Do not give this studio any more money. They do not deserve it.

4/07/2026 update:

It happened to me finally.

They really do have a problem with false bans and AI automated support. I'm bit of a sweaty player, I know. But I haven't really done anything against TOS? I don't even really VOIP too much unless I need to. I don't scream slurs or foul words but I do take out Raiders and take loot. At most I make baby noises to them and tell them to have good luck next time. At most my strats are "toxic" but it's all within TOS of the game. No clue what I did here to deserve it. Last 2 matches I killed people and boom, automated ban mid-match. I reached out to support and I know that AI didn't review anything on my account. It was an automated response, it didn't look at a thing. You can't even talk to a human being. I didn't even do anything man.

"Observed behavior results in an unfair advantage over other players. Because it undermines fair play, it interferes with other players' use and enjoyment of the game, which is a violation of our TOS". Okay, but what did I do? I did nothing to break TOS.

If I could give them 0 stars I would.

Ps5 Arc Raiders Ban for nothing... waiting for reply . any ai answer 0 humana .

Loved them before I got instantly perma-banned with no waring or proof. Went to support and they said their systems detected Iwas using cheating software and tools. All their responses are scripted. There was no way to even attempt to appeal the ban even though there's no possible way I cheated. My stats are trash too, it's not like I had a good game and got banned. Terrible customer service... if there's even people running it. No longer want to play Embark games.

With regards to Arc Raiders, I also had a glitch and didnt receive my rewards for trials that I did alongsidemy partner. They said I needed to complete the trial to get the reward... everything is an automated response and nothing I said was actually responded to.

Embark studios has taken a hands-off approach to customer concerns. They don't address them. That's the hands-off part. The whole system is automated, with no way for a customer to contact an ACTUAL person regarding a specific matter. Imagine how successful they would be with actual customer support. The entire world knows they can afford it.

They do not address issues with their servers and allow cheating.

I opened a ticket and waited 4 months. For it to get closed without a Response

Scamming company

Worst customer support ive had in my life, 5 AI messages and then tell me they dont care and cancel my request.

Guys grew fast and I understand it's perhaps hard to scale up the support teams to handle the load, but this is unaceptable. Months after the game launched and their team takes weeks to respond and every response is 'we're still looking at your case'. I lost access to Arc Raiders and they made no attempt to help.

absolutely positively the WORST company/studio ive ever purchased from and attempted to get into contact with their support team. they send ONE automated ai support message and then never respond to the ticket for months and then their game is broken falsely banning legitimate players by the thousands while the actual cheater run rampid and theyve dont NOTHING TO CORRECT THE ISSUE. 1/10 do not recommend buying this game. i bought 6 copies for myself, my kids, and 2 buddies and ive requested for refunds already.