Ember Inns Reviews 

370
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were unhappy with their experience overall. Many customers found the food quality to be poor, describing meals as tasteless, bland, or badly cooked. Issues included cold dishes, microwaved food, tough meat, undercooked items, and small portions not matching descriptions. However, many people praised the staff for being friendly, helpful, and providing excellent service, often highlighting specific individuals. Conversely, some people experienced extremely slow service, unhelpful staff attitudes, or issues with order accuracy and timing. Some also noted a lack of atmosphere, outdated decor, or problems with table availability.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many praising individual employees for being friendly,... See more

Service

Customers had ambiguous experiences with service, with many praising staff as helpful, friendly, and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction.... See more

Product

Users describe negative interactions with product, often citing small portion sizes, especially for set... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising specific venues like The White... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bury St Edmunds branch. In the past, this has been ideal. Two family gatherings in the last fortnight have been badly spoiled by extremely slow service (nice waiting staff though). We had so long to... See more

Rated 3 out of 5 stars

I was at the Broadway today and the food was not as described. Even the young gentleman who came to speak to my friend about his meal agreed when I mentioned that my potatoes were not as described o... See more

Rated 3 out of 5 stars

We have recently visited the kings Fairway in Ashford , the staff as always were very good and courteous and service was good and food fine. The only thing criticism is that as Wednesday evenin... See more

Rated 2 out of 5 stars

We were not told that we had to order and pay for our food at the bar beforehand which we didn't like. We are 4 older people and we thought it was a letdown. We had already sat there for 10 minutes... See more


Company details

  1. Restaurant
  2. Bar
  3. Pub

Information provided by various external sources

Ember Inns offer a modern take on the best of a traditional local pub. There's no better place to enjoy Cask Marque-certified real ales, fine wines and delicious classic pub food. Whether you want to eat at a family-friendly pub, relax with a pint a...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

370 reviews

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No history of asking for reviews

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2.5

All reviews

(370)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer service nil

Went to the woodpecker Waterlooville Hampshire ,staff ok but food is dreadful steak inedible and cold I sent a long message to Ember inns but I didn't even get a proper answer just a churned out generated message ,such arrogance they don't even care ,how can you improve your performance with that attitude .

July 23, 2024
Unprompted review
Rated 3 out of 5 stars

The Wheatsheaf Woking

The Wheatsheaf Woking. The food was great. I ordered at the bar, drinks were brought to table. 2 drinks short. Server said she would check then shouted (I kid you not) across the entire restaurant from the bar (we were sitting at the furthest most point under the tv - table 46) that I hadn’t paid for two drinks. I felt very embarrassed and went to the bar and the woman server told me that her colleague hadn’t charged me for them - rather loudly. I don’t appreciate being shouted at across the entire restaurant that I hadn’t paid for drinks which wasn’t my fault. Perhaps they need to teach their staff about customer service. Not keen to come back. The server was a woman in her 50’s with a fog horn voice.

July 27, 2024
Unprompted review
Rated 2 out of 5 stars

Ordered Hunters Chicken not impressed…

Ordered Hunters Chicken not impressed at all it arrived at table 22 minutes later as small piece of chicken in bread crumbs like a large chicken nugget small piece of bacon a teaspoon of sauce. Also had scampi a few chips and the smallest portion of peas I have ever seen. This was at the Talbot in Loughton, Milton Keynes. We will not be returning.

July 6, 2024
Unprompted review
Rated 2 out of 5 stars

Extremely disappointed

Looked for an Ember inn close to Potters Bar and found the Ridgeway Tavern.
Worse steak we have ever had.
Asked for well done steak and ended up with cremated black flaking steak which was impossible to cut and could not be chewed.
Won't be going back.

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

VERY DISSAPOINTING

The Crown- Ember Inns-Shirley -Greater London firstly i fancied a Sunday lunch ,as in the past when we went to the Toby it was awful- we decided never to go there again ! ! I thought we ( My son , myself and my sons best friend ) would try somewhere a little more local, id looked on line for the prices and to see if they did a veggie option , and reasonable portions for the price, and all seemed in order. This Sunday was overcast but warm so we diecided to sit outside , Outside in the Crown is a lovely large garden seated area, so we prdered some non alcoholic drinks, which was ok and found a table and ordered . I found out at 4pm they had run out of all the vegetarian options, which wasnt a great start , and so i had to get thme to ask the chef if he could put scampi with my roast , the chef ( if you could call him that ) agreed, So my Son and his mate orderd the sharing dinner ( chicken and ham ) two meats, and veg and potatoes, meant for sharing , but its not big enough to share, so they had one each - and i had a mix up of scampi and veg , and potatoes, . Its describes as coming with a rich gravy - lumpy gravy ! The roast potatoes were overdone to a crisp and had no potato inside, ( i had asked fro roast potatoes over new potatoes, which they didnt adhere to ,, so i actually had potatoes, not puffs of crunch )and the veg wasnt cooked properly , some over cooked some undercooked , quite frankly it was revolting !
I decided that after that revolting roast , id try some of their desert , i thought it cant be as bad , - it was- it was shop bought, i had a caramel cheese cake which was supposed to be with raspberries, and it came with black currants , the boys had sticky toffee pudding, which we all agreed was shop bought, and birds eye custard
! The whole price for the drinks and the food was about £68.00 for the three of us , and i will not ever eat there again ! As a pub its quite nice, the food is abysmal !!!-really not a great experience.as they also didnt h ave non alcoholic Gin, and had non alcohoic guiness and lager, and there was quite alot theyd run out of , ok it was 4pm, but not everyone eats at lunchtime , ! I wont be eating here again , may have the odd drink , or pop in for a psychic night , but the food in april was horrible and it hadnt improoved by June 2024!

June 22, 2024
Unprompted review
Rated 2 out of 5 stars

Having being a daily regular customer…

Having being a daily regular customer for years spending a small fortune as a drinker and not a diner, the latest revamp of the so called "Loyalty App" has effectively ignored drinkers in attempts to boost poor food sales which is an insult and disrespectful by only awarding the odd discount if not willing to order food!!. It's about time regular customers were treated with respect and given recognition for support to the trade on a regular basis with a real Loyalty discount card !!!

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE service due to lack of…

TERRIBLE service due to lack of ingredients, mixed orders, lengthy waits, cold food, what more? A complete embarrassment to all.
I recommend everyone NOT to use Ember Inns.This was The White Horse , Chelmsford.

May 15, 2024
Unprompted review
Rated 4 out of 5 stars

Bramley Cottage

Bramley Cottage. Ale and wine choice good. Food was fine. New menu has higher prices as with everywhere else and just a few new items. Mini pud no longer includes Smarties which was something unique to Ember have been ditched. Even the Vintage inns (Up market M&B chain) didn't do that.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

THE EMBER INN IN MONKSEATON

THE EMBER INN IN MONKSEATON, IS A MUST VISIT. SET IN A LOVELY LOCATION. THE STAFF, FOOD, AND PRICES, ARE GREAT. YOU WILL NOT BE DISSAPOINTED. THEY GO OUT OF THEIR WAY TO HELP YOU.

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

Frozen ready meals

OMG, what are Ember doing to the food. The public house (name withheld) is very good, but the food is not. To me it seems to be warmed up frozen ready meals costing a few quid from a supermarket. I had a Sunday roast off the new improved menu, it was barely warm & the gravy boat was even less so. We have eaten here in the past with the family but it hasn't improved much on the food side. Would love to know how the meals are prepared & cooked. We'll go back for a drink occasionally but we definitely won't be eating there again.

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t stop keep going to the next pub

Victoria maybank Newcastle staffs , only gave them one star because that’s the lowest score, waited 45 minutes for supposed to be shepherds pie just some mush in a bowl looked like it had been under a heat lamp for hours also told me they had run out of vegetables so I got a spoon full of peas that’s it at 3 pm so it wasn’t late , everyone else meal was very poor too , been a couple of times service very slow but this is a new low if that was possible for the Victoria, I honestly don’t know how they keep in business such a great shame lovely looking pub , I will never go again they have had there chance .

March 31, 2024
Unprompted review
Rated 1 out of 5 stars

My wife and I stopped eating here.

My wife and I stopped eating at the Hollybrook Littleover Derby as the food was really badly cooked and mostly burnt. We gave it another try today, what a mistake. We ordered off the lunchtime 2 for £10.99. Crispy mushrooms and cream sauce. When they arrived they were burnt. Couldn’t put a fork in them. We sent them back and waited for another lot. Next lot were marginally better but we settled for them. So greasy the fat poured out of them and left a bad taste in the mouth. Our main course of Ham Egg and chip’s arrived. The two fried eggs were raw and snotty, peas so hard and inedible. Ham fatty and really tough to cut and eat. Chips were ok. We thought about sending them back but what would the next lot be like and time was getting on then. We wondered why the pub was so empty, now we knew. We won’t be back ever again, which is a shame as the pub itself is ok.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Bottomless Brunches

what made my experience great was Ember Inns Bottomless Brunches which are outstanding they're amazing please bring them back they're so so popular with customers thats one of the best deals you do please bring them back i was hoping to book for my mums BIG birthday.
BRING BACK BOTTOMLESS BRUNCHES

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent as usual

Being Saint Patrick's Day I decided to treat my girl to lunch in the best restaurant in London.
The Stag and Hounds in N9 did not disappoint.
There can't be a better manager than Benji anywhere.
The food is very good and the staff are friendly.
God on, treat yourself and those dear to you.
You will not regret it.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Food was great

Food was great. Staff were friendly and helpful. Top marks to Jackie. Went above and beyond to make sure allergies were adhered to, and very smiley too!!

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

A pleasant place to spend your time

A pleasant place to spend your time , nothing is too much trouble the bar staff females in particular are attentive and customer focused ,service is always of the highest quality, food is very good with a wide variety of choice .. overall as a consumer a very good experience in a beautiful old Victorian building of history .

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Lunch

Just .. need to say .. a chef called Kerry in the stag & hounds Edmonton .. made our lunch . It was absolutely delicious & well presented..
we normally just go for drinks . But will always now be eating there ..,

February 19, 2024
Unprompted review

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