Ember & Kate Reviews 

I've never ordered a wool coat online before, I usually like to try stuff out before I buy it but on this one I didn't want to miss because I saw that they have limited stock, I said to myself whatever happens - happensand I ordered it, but honestly now I am very happy I risked hahahah, I love the coat and the wool is thick and very warm, Ember & Kate will be on my list for future purchases as well

I would have chosen five stars but I was surprised at how long it took to be delivered.
Otherwise I am pleased. The sweater is attractive and warm but lightweight.

I must admit when the sandels arrived I thought once again I got dupted. These are truly the most comfortable sandels. I love them

The dress is of great quality it fits great.
Will order again.

Stay away!! This company refused a cancellation I made two minutes after ordering and reading the reviews. then if you read the return policy you pay for everything.Finally just disputed with credit card and got my money back. Way too much trouble. Better choices out there.

Good quality, service can be better

I hope people read this. Do not buy. The goods are exceptionally cheap low quality from China. You will not get your money back unless you ship it back to China.

I love my Kavira sweater, it's unique, cozy and warm

I received a wrong color, reported it and Susy from the customer service reached out to me within a few hours, she let me have the shirt that I got in the wrong color + she said they will send the correct one. Whaaat??? That's amazing! Wow

If I could give this company a ZERO- I would. After receiving a sweatshirt that was NOT made of the material pictured, it obviously was flawed by an ink mark right on the front. I supplied photos and simply asked how/ what the company could do. I realized my personal mistake in trusting this drop ship company, but simply wanted a product that was Not flawed. The company replied that I could receive a 15% discount or personally pay to return the flawed item.
Do NOT trust or order from this company. Check all over for the same product and avoid this very unreliable and misleading company.

E & K emailed me to make sure I was ordering the right size and when it arrived it right on
Thanks DI

Terrible company- do not purchase anything - refuses to accept return unless customer pays an enormous postal fee or a 15% refund to keep an item that is too small!

I had a problem with the size of a dress I ordered. I contacted them and they responded immediately with a solution. They were wonderful! I will continue purchasing their products. Customer Service is extremely important when shopping online. They excelled!

Received the Janika winter sweater today and I am very impressed with the quality of the sweater, did a test order haha, now I will get other colors too

The product arrived and was not as advertised at all. The shirt was the wrong color and it was not embroidered. It was of poor quality and polyester. to return You have to jump through a lot of hoops, including shipping back to China, which is expensive ridiculous, especially since their product description (“embroidered”) was deliberately false.

Any good reviews on this store are probably created by the owner. There is no way in hell Anybody is happy with any of their items based on my research-NO honest good reviews. I bought a sweater that looked absolutely beautiful in the pictures. I looked at the site and it looked like a woman owned American company. Surprise, surprise it’s some garbage place in China and I wouldn’t wear this sweater to a dog fight, it is so tacky and ugly and nothing at all like what they claimed. I’ve been completely ripped off and it was 60 freaking dollars! I feel like an idiot. I 100% support women own businesses, so they feed into that! buyer beware! Also, it took a month to get to me, so they lie about everything, EVERYTHING!

Honestly, your customer service was excellent. I only wish your clothing and return policy were as good.

I made an error while placing my order and ended up double ordering the same item same color. I immediately sent an email requesting to delete one order. The response from Ember and Kate was fast and got an email that I would get a refund. Excellent customer service. Thank you.

I would give this company a zero if I could I am a 78 year-old woman. I ordered some tennis shoes and the black pattern leather shoes with the bow on top the black pattern. Leather shoes were fine. They fitted good, but the tennis shoes were not as they were described. They were supposed to have excellent cushioning. I have fibromyalgia and neuropathy in my left foot. They looked real pretty on the site, but the shoe did not have the cushion that it was supposed to have. I contacted the company as a lot of other people did and asked for a refund sure enough that things that people say it on the reviews is true. I paid $60 for these tennis and I was only going to get nine dollars refund so please anybody that’s thinking about ordering from this company don’t I’ve never done a review before, but this needed to be publicized. Do not order from this company.

Honestly, I think the whole thing is a big fabrication. There is no so-and-so and Kate the stuff comes directly from China. It doesn’t look like the pictures in the catalogue and it’s cheap. I returned both pieces.S