Ember & Kate Reviews 

What a wonderful experience with Ember & Kate’s company! The shoes I ordered were too small and Kate helped me QUICKLY and easily exchange for a better size. Thank you greatly for making my purchase easy!

This is a classic BAIT and SWITCH operation.

Very bad QUALITY - The two items I ordered were described as cotton and linen but when I opened the package, their labels said polyester.

The items were shipped from Vernon, California, but when I asked for a refund, they offered 15% (~$12) and said I could keep the items.
For a full refund I needed to ship to Guangdong China, at my expense and provide photos and tracking info.

They should be reported to the Better Business Bureau!

Fast response and very helpful. I needed to contact them and they responded quickly and resolved my issue.

Both blouses I ordered were 100% polyester rayon and on the site one was listed as cotton poly blend and the other as linen. Return shipping would have been to Asia. The purchase is in dispute with my credit card company.

SCAM ALERT. I ordered a size 9.5 shoe. I got an email from the company saying the size 9.5 was out of stock and they only have the size 9. I told them I was disappointed and wanted a refund. Instead, they sent me an email saying they shipped the size 9 and I could return it. They attached a return form. I wrote back immediately and told them absolutely do not ship me a shoe that is the wrong size. I know a size 9 is not going to fit and I don't want to deal with the return. I asked that a manager or owner respond to me to confirm. This is most certainly illegal.

If I could rate a zero, I would. The cardigan looked attractive online, but I was very disappointed by its quality—it looks cheap and more like a bargain-store item. If I had known it was made and shipped from China, I would not have ordered it. I also regret not checking the ratings and customer reviews beforehand. Do not buy from this Company.

The dress is beautiful and comfortable! I love it! I also accidentally ordered two of the same dress and the cancellation process was easy. The dress took 3 weeks to arrive, so if you are in a hurry, beware!

If I could give a zero I would. My fault, did not research this company first. Paid $50 for $5 polyester print top (at best). Disgusted by their false advertising, AI generated photos are misleading. Lesson learned!

I order a pair of shoes from Ember & Kate. When I received them, they weren’t even in a box; therefore they had a permanent crease on the top of the shoe and smelled like tires. I paid $68+ for these shoes that didn’t fit, poorly made and smelled like a tire. Mind you these are advertised as orthopedic shoes. I contacted the company to return for a refund.

They offered me to order a different size but I would have to pay $8.95 for shipping. I replied that I wasn’t interested and wanted to return for a refund. They replied:

The return conditions are:
- Returns are at your own risk
- Ship within 30 days in original packaging, without signs of use.
- Return costs are at your own expense and can be relatively high, as our warehouse is located overseas.
- Use a track-and-trace code. Without it, we can’t guarantee a refund
- Include the completed return form in the package
- A 100% refund will be issued once the return is received and tracking is provided.

Alternatively, if you prefer to keep the item or gift it to someone else, we can offer a 15% partial refund.

Buyer beware. You will receive expensive crap from this company and they don’t stand behind there products. You might as well kiss your hard worked money good by. Order at your own risk. Unscrupulous company ripping off Americans.

I had ordered the wrong size and they were so helpful and caring that I was shipped a smaller size! So very thankful for the quick and caring service! Thank you so much!

I give this company -10 stars. I purchased what I thought was a beautifully designed and made dress, instead I received a sack with a belt! Unfortunately If I return it overseas it will cost more than I paid!
I might just keep it and donate to goodwill!
Warning do not buy anything from them!!

If I could give a zero star, I would. Cheap polyester clothing. Not what is pictured. I ordered a black and white jumpsuit and got a gray and white. It felt cheap. And the return process is absolutely horrible. DO NOT BUY ANYTHING FROM THIS COMPANY. THEY ARE FROM China and the returns are SOOOOOO expensive.

Ember Kate is a total scam. The blouse I ordered, Boho embroidered linen dragonfly blouse, looked absolutely NOTHING like what I received. The blouse received was a rayon fabric containing nothing even remotely resembling embroidery. When I emailed them multiple times about the discrepancy, it took them a week to respond. I finally contacted my credit card company to dispute the charge. Returning the blouse is ridiculous because they want you to return it to China, with tracking, which would cost more than the blouse originally cost. NEVER AGAIN, Ember Kate.

If I could leave negative five stars I would!! Cheap garbage quality material.shiny polyester thin dollar store quality.misleading description..print on clothing comes smudged smeared and marked up as if someone made it in their kitchen..when contacting cs they offer free replacement then take that offer back and offer a cheap pathetic 10% of your way over priced crap..then get nasty when you're left feeling scammed and cheated..HORRIBLE COMPANY!!!

Hello I like Ordering and i like how they was so nice to me when I order 2 of the same suite.

DONT EVER DO BUSINESS WITH THESE PEOPLE! YOU WILL GET GARBAGE AND THEY'LL REFUSE YOUR REFUND UNTIL YOU HAVE TO GO LEGAL ON THEM! HORRIBLE! THE WORSE.

Ember and Kate have amazing customer service. I recently ordered a sweater and received a confirmation email. The photo of the item was not the same as my order and I was concerned an incorrect item would be sent. Their team responded to me almost immediately and assured all would be correct. Amazing service!

Excellent customer service

Very professional communication.
Company sells shoe style which caters to people either with “wide with “ and or the disabled with swollen feet.

I ordered a cute pair of 'orthopedic' shoes. They came from China. Plastic stitching, way too small. They offered a $9 exchange, but I have no idea what size would fit since this was so off. So, to return - to China!- is almost the cost of the shoes. Very disappointed, especially since their contact info is in USA which was misleading.