Emergencyfoodstorage.co.uk Reviews 

338
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

No confirmation of order received - screen went blank. Money not yet taken, described in my account as 'pending'. This leaves me feeling uneasy.

Company replied

Rated 3 out of 5 stars

I ordered 6 months emergency food, the money was taken immediately off my credit card. Apparently there has been a run on emergency food supplies. However 1 week later my order was showing 'initial' I... See more

Company replied

Rated 5 out of 5 stars

Everything arrived well packaged and in a timely manner. As this order is a gift for someone else, I won’t be eating these specific items; however, I tried some of the products recently and found them... See more

Rated 5 out of 5 stars

Second time buying from EmergencyFoodStorage.co.uk and I will be buying more from them. Delivery's are always on time and any disruptions are usually stated and advised. Products are well priced... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Emergency Food Storage was founded in 2009 with the single goal of making emergency preparedness as simple as possible. We were stunned at the complexity of taking the sensible precautions and creating an Emergency Food supply in case of emergency. To that end, we focus on bringing our customers the very best products and technologies for their food and water storage needs and delivering them in the easiest, most cost-efficient and user-friendly way. We also tend to smile a lot.


Contact info

3.3

Average

TrustScore 3.5 out of 5

338 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(338)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

2x 220 litre water barrel

2x 220 litre water barrel, filled and sealed, check. Propane, large, and camping gas hob, check. Clockwork radio, check. Solar charging station, check. Comprehensive first aid kit, check. Large tin foil hat, check.
Emergency food supply X 3 months, CHECK!

Thanks to EMERGENCY FOOD STORAGE. Fast delivery, all arrived in good order, some minor dents in one tin from transit but tin remains structurally sound. Good service
Peace of mind in this savage year of our lord 2017. The Trump era must be a boon for the prepping service industries. Keep up the good work chaps. Tally ho.

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

excellent service

I contacted the company by phone with a question about my order. I received an email from back from a man called Jonny. He was extremely helpful and answered the queries I had. He personally went to the warehouse and checked the goods to see if the labeling was as I required.
He took personal responsibility for my order and and said he would make sure everything went smoothly for me.
well impresses with his service and attitude.

September 10, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great products. Great advice. You did what you said you would do

September 6, 2017
Unprompted review
Rated 5 out of 5 stars

Tight

Clear simple web-sight, fast well organised delivery.
All that counts when online shopping.

July 27, 2017
Unprompted review
Rated 5 out of 5 stars

Ordered some long life food from this …

Ordered some long life food from this site and I had my package within 3 working days. Great service and trustworthy company. Only thing they can improve on was that I didn't get a confirmation of order email once I placed my order but its not a big deal as the order can be seen on the website when you log onto your account. Great company and will use again.

June 14, 2017
Unprompted review
Rated 1 out of 5 stars

Delivery very slow.

Delivery very slow.
Still not arrived by time of review request.

May 27, 2017
Unprompted review
Emergencyfoodstorage.co.uk logo

Reply from Emergencyfoodstorage.co.uk

Hi Keith,

We appreciate your review. However, looking at your order you selected the free fourteen day shipping option. The review requests come automatically seven days after order, which is unfortunate but beyond our control. However, as per our records our delivery was within the shipping timeframe you selected.

Best and have a great day.

The Emergency Food Storage Team

Rated 5 out of 5 stars

Really pleased with my purchase

Really pleased with my purchase - a 12 meal 'Trial' pack of freeze dried meals which will go into my 72 hour pack for my husband and myself. All the meals are different and look to be really tasty. I was impressed with the excellent service I received and I didn't have to wait long for it to be delivered. Can't fault them.

May 4, 2017
Unprompted review
Rated 4 out of 5 stars

Great

Reliable company.website navigation and information could be improved

March 11, 2017
Unprompted review
Emergencyfoodstorage.co.uk logo

Reply from Emergencyfoodstorage.co.uk

Hi,

Thanks for your feedback. We are working on a new site and have taken your feedback regarding navigation and information into consideration.

Best and have a great day,

The Emergency Food Storage Team.

Rated 3 out of 5 stars

Review

Good choice of products for what I wanted, reasonable prices although not the lowest available for the same items. Stars deducted for delivery to billing address and not delivery address, which was a hassle. Good and regular communication. Jonny at EFS was very helpful and willing to try and resolve this, but was not able to do so in the end. I would use them again however.

March 6, 2017
Unprompted review
Emergencyfoodstorage.co.uk logo

Reply from Emergencyfoodstorage.co.uk

Hi,

Our apologies, we let you down. As you know, our team was trying to work with the delivery company to fix the issue and we have put in place procedures to reduce these problems in the future.

Thank you for your honest review.

Rated 2 out of 5 stars

Nobody there.

Nothing wrong with the products "efs" sells but impossible to communicate with. They didn't acknowledge order, didn't respond to any messages sent either through website or emails and impossible to get through to speak to anyone on phone, whatever number you try on. I got the feeling that the business dosent exist anymore. I did eventually get my small original order but it was made impossible to enlarge on it or communicate with anyone. Looks to me like they've gone out of business or just don't care about smaller orders. (I had wanted to place bigger one but they weren't bothered to get back to me ). I would say ----buyer beware, your money might get taken automatically by the website but if they're not in business now you could lose it. I also noticed that a very unusual quantity of other reviews were all posted on the SAME day in December, strange !
I would not recommend this business.

February 24, 2017
Unprompted review
Emergencyfoodstorage.co.uk logo

Reply from Emergencyfoodstorage.co.uk

Hi Gina,

We're sorry you felt you had a bad experience with us. However, to clarify:

1. You received no emails because you spelt your email address wrong. One of our team went in and corrected it once you emailed us manually.

2. Our phones are manned from 9 am to 5 pm Monday - Friday with a voicemail service during out of business hours. You can always get through to us. If no one is available to help at the time you call we always call back if a valid telephone number has been left.

3. We care about all our customers, large and small and we have been in business for over nine years.

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