Emirates Holidays UK Reviews 

3,244
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless holiday experience, highlighting the excellent service and value provided. Many commend the helpful and friendly staff, from ground crew to cabin crew, who ensure a comfortable and special trip. The booking process is often described as easy and straightforward, with competitive pricing and clear communication, leading to peace of mind for travelers. However, some customers also noted difficulties with refunds or changes to bookings, sometimes losing deposits or experiencing long waits without resolution. Others reported issues during travel, such as ground staff attitude, lack of assistance, or problems with essential services like wheelchair availability.

What people talk about most

Holidays

Users describe positive interactions with holidays, often finding them competitive on price and excellent in... See more

Service

Customers consistently note positive experiences with service, often praising the excellent communication,... See more

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, attentiveness, and... See more

Booking process

People report positive experiences with the booking process, often highlighting its simplicity and ease. Many... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked an Emirates holiday to Hanoi from London Stansted via Dubai. First time travelling with Emirates and even though we flew economy, we were pleased with the comfort and flight. The stopover in Du... See more

Rated 5 out of 5 stars

Excellent, smart and helpful ground staff. Booked Emirates holidays to Dubai several times. ICE in-flight entertainment is excellent. The only thing that lets Emirates down are the inflight meals... See more

Rated 5 out of 5 stars

Cocoon Maldives. Have just returned for a week on this beautiful island. We loved every minute, it is a very special place. The staff are amazing without exception. Special thanks to Nauf, our host, w... See more

Rated 5 out of 5 stars

Due to connecting flight cancellation (not emirates plane) Emirates customer service was 2nd to none. They spend almost an hour on the phone with me looking into/arranging alternate flights to get me... See more


Company details

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 020 8972 8958 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.3

All reviews

(3,244)

344 reviews in the last 12 months

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Rated 5 out of 5 stars

First class customer service once again…

First class customer service once again from Emirates Holidays. From the outset, in terms of the holiday options, right the way through to being dropped off at our house, their communication was first class and Emirates Holidays once again delivered on their superb customer service promise. Will continue to use them.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent flights and holiday with…

Excellent flights and holiday with Emirates. Second time travelling with them and have been really impressed both times.
Everthing was really smooth and easy from start to finish. Felt very well looked after. I'll definitely use them again to book holidays with.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Just returned from an Emirates Holiday…

Just returned from an Emirates Holiday at the Aloft Palm Jumeirah Hotal in Dubai, and it is on a completely different level to any other package I have booked, from the superlative in-flight service from London, being greeted and guided at Dubai on arrival, the personal air-conditioned car transfer, to and from our hotal, and the wonderful hotel itself. Emirates are completely brilliant, and offer GREAT value for money. Shall definitely be using them again, and would highly recommend them. Thank You !

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

fantastic service

fantastic service, staff where amazing and from the airport check in to leaving to come home we had a great experience.

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with Emirates…

Absolutely disgusted with Emirates holidays having tried booking a holiday for the last 2 weeks multiple phone call promising a call back , an IT issue apparently. I cannot be transferred to anyone , apparently cannot make a complaint as I don’t have an existing booking !! No one phoned me back when promised , no one can transfer me to IT and they will never know or able to find out how long IT will take to resolve the problem , have no choice but to book the hotel with another company

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, lovely hotel

We have flown Emirates many times but this was our 1st Emirates holiday booking. It was seamless from start to end. It’s a shame Emirates now charge to select plane seats but apart from that the whole experience was excellent. We chose a private car pick up and drop off in Mauritius and this was brilliant. All in all a great holiday.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

A super holiday.

We have just returned from a super holiday at The Lagoon Attitude in Mauritius. Emirates booking procedure was easy. The transfers were seamless and on time.The trip arranged by the rep was superb. All in all a truly memorable holiday and our 3rd with emirates holiday and hopefully not our last.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Well organised and managed company with whom to book

We were looking for a holiday that offered something very special and was luckily advised to view Emirates Holidays. They offered everything we were looking for and once our choice was made, everything was so simple to arrange. Their standard in the choice of holidays is impressive and described honestly. We eventually decided on Sugar Beach in Mauritius which had everything we were looking for - stylish and yet family friendly. Part of the quality of the holiday was the exceptional flights on Emirates. On time and very comfortable. To top all this, we were most impressed with the cost of the all inclusive holiday as it was really great value for money. We will be using Emirates Holidays again to experience that hassle free quality again.

November 11, 2025
Unprompted review
Rated 4 out of 5 stars

More Than Happy

First time I have used Emirates Holidays and to be fair everything went smoothly so didn't ever encounter customer care in the event of unforeseen issues. However, when I initially booked, I made a real pig's ear of it and had to use the helpline to put things right, which was done very efficiently and with compassion. We paid the price of Business Class flights and were very happy with that aspect. I would certainly recommend Emirates Holidays to anyone

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Emirates holidays offer a great choice…

Emirates holidays offer a great choice of hotels. I’ve used them a few times and this time I made a great choice in the Waldorf Astoria on the Palm. It’s a lovely hotel with great service and entirely lacking influencer crowd. The EH organisation is excellent and everything was perfectly as booked.

November 6, 2025
Unprompted review
Rated 4 out of 5 stars

60th birthday celebration holiday

We booked a 60th birthday celebration holiday through Emirates Holidays and they advised us on where to stay in Dubai on our stopover for 3 days on way to The Maldives their staff are beyond professional and courteous. We will definitely use again on our next holiday.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Recent trip to Dubai

We recently flew to Dubai on Emirates . This was a really great experience. The staff were so obliging and the food particularly good for airline food . Would definitely fly emirates again .

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Holiday in the Maldives

I booked a trip to the Maldives through emirates holidays. From all the plane journeys to our stay was seamless.
The service emirates provided was the best I have had over my 30years plus traveling and I will be definitely be booking be booking through emirates again.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great half term holiday in Dubai

Another memorable holiday with Emirates Holidays, we stayed half-term at the Lapita Dubai Parks & Resorts and had a fabulous time with 5 grandkids. The value of the holiday was exceptional, half-board including access to the theme parks. The flights with Emirates were great and they kept all 9 of us sitting together. I would recommend Emirates Holidays to all friends and family.

October 24, 2025
Unprompted review

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