Emirates Holidays UK Reviews 

Another amazing holiday with Emirates fantastic service and hotel wouldn't book with anyone else

we had the most amazing time emirates from start to finish we’re absolutely amazing. The only downside was we didn’t get to fly on the A380 which was our dream, we got engaged on our holiday I was hoping to go up to premium or buisness class….. but i couldn’t afford the upgrade. That being said it did not take the shine away from the most amazing trip we have fell in love with the airline….. the country…… the culture everything about emirates and Dubai we loved! And we are looking to book again, emirates couldn’t do enough to make it special and for that I’m grateful! the hotel was fantastic a little out the way but amazing we only had one issue where my girlfriend was racially abused by a local that stayed in the hotel with their family for a weekend and she didn’t think we’d understand. But it did not take the shine of the trip! I can’t wait to come again so I hope we manage to find a great deal either at the RIU again or closer towards the palm. I’d like to thank you for everything emirates did from start to finish you truly made me and my family the happiest of memories!

Thank you

Second time used Emirates Holidays and both times have been very good, communication has been clear, easy to contact and responsive. There's been local team support in the destination and these have also been efficient and helpful(Maldives both times) their pricing is competitive and offers are good or better than most. Would recommend to anyone confidently.

We booked our holiday in August 2025 and were ready to go. About a month out after paying in full the Iran war kicked off placing our holiday to the Maldives in jeopardy. The team at Emirates were excellent and contacted us to give us all the options. We proceeded with our holiday and it was amazing. We had a follow up call midway through with them and again no issues.

Excellent customr service and i will use them again.

The whole holiday went without a glitch, thank you.

I am extremely disappointed with the way Emirates Holidays has handled my booking.
I booked an ABTA package holiday to Dubai departing early June. The FCDO has been advising against all but essential travel to the UAE for over 10 weeks, and I am due to travel in just 2½ weeks. Despite this, Emirates Holidays are still refusing to provide a refund or properly review their position.
Their own terms and conditions state that customers may cancel without charge where unavoidable and extraordinary circumstances affect the destination, and their terms specifically reference FCDO advice. However, customer service repeatedly relied on an internal “imminent travel” policy that does not appear anywhere in the booking conditions provided to customers.
What is most frustrating is that Emirates Holidays do not appear to be actively reviewing their refund policy despite the ongoing situation. Their public travel advice/update page has not been updated for around five weeks, yet customers are still being told to wait until closer to departure.
Communication was polite but ultimately unhelpful, with no meaningful attempt to address the legal and contractual points I raised under the Package Travel Regulations 2018. I have now had to escalate the matter to ABTA.

Very disappointing experience and not the level of Tour Operator.

Emirates/emirates holidays both refuse to refund us and now even talk to us.

We have already lost a deposit (even though our hotel is closed due to missiles striking the palm with the Iran war alongside a drone hitting the airport, now we stand to additionally lose the money I have paid to upgrade our seats. Another £324

Customer service has been shocking, they just ignore you then lie when you do speak to them, saying its impossible to refund the money? Why?

Iv not used the service iv paid for as its not safe to travel there, just give me back my money back and ill be happy, you can still sell the upgrades to someone else if your still daft enough to be travelling there.

The hotel is currently closed and flights are disrupted, but emirates couldnt care less.

I honestly thought better of Emirates but it turns out they are just a bunch of thieves

We booked a holiday to Dubai for July 26, but given the uncertainty in the region and with the remaining balance now due, we expected Emirates, as a reputable organisation, to offer more options than simply paying the holiday in full or losing the deposit altogether. Considering the exceptional circumstances, some degree of flexibility or even a credit note for the deposit amount would seem reasonable. We have travelled with Emirates Holidays before and always had positive experiences, which makes the lack of flexibility in this situation especially disappointing and is unfortunately making us reconsider booking with Emirates again in the future.

Outrigger Mauritius.
This was our second package deal with Emirates, the first was an awesome trip to the Maldives and was absolutely faultless from Heathrow back to Heathrow.
This was a trip to celebrate my daughter’s 18th birthday so we booked premium economy from Heathrow to Dubai , and Business Class the whole way back.
A delightful lady from Wales helped me put the trip together over the phone .
We were obviously concerned with the trouble in the UAE but Emirates kept in contact with us , at one point cancelling our initial return leg but getting us on the next flight . It actually worked out better for us. We were given the offer of a refund but we went ahead and had the best holiday ever. The flights on the A380 were amazing and the Business Class experience was like a dream to us. The cabin staff were another level , we were treated like royalty , I don’t think we stopped smiling the whole time.
I seriously cannot find a negative , only that it might have been a once in a lifetime experience and after that nothing will come close . We felt totally safe at DXB during our transfers , no drama at all.
Yes it was expensive but we have some awesome memories.
Until the next time , thank you Emirates ❤️

Despite the volatile situation Emirate Holidays were giving us constant updates by e mail and telephone.
The staff were excellent throughout , always ready to engage.
The holiday was perfect .

We travelled in what was very difficult circumstances, not knowing right up to the point we left London Heathrow if we would actually travel. The Emirates team in London, Dubai and Mauritius were excellent.
Our holiday was so very good, the hotel superb and all arrangement managed very well under very strange and trying circumstances for all
From the booking process right through to when we were dropped off back home was handled well
I would not hesitate to book with Emirates holidays again

Really great customer service. Advisors from call centre are very polite and helpful.

I have travelled with Emirates many time to holiday in Dubai, I would never consider using anybody else as Emirates look after thier passangers and provide holidays of great value.

Under the circumstances of what is currently happening in the middle east we felt 100% safe travelling with Emirate Holidays.Have booked with them before and would definately book with them in the future .

Unfortunately extremely unhelpful during the current situation in the Middle East.

We booked our honeymoon holiday via Emirates to Dubai which we expected to be our dream holiday. Unfortunately regional tensions mean that is no longer possible. It’s okay, I thought, I’ve booked through a well trusted provider.

Unfortunately there had been ZERO and I mean ZERO communication from the company. Absolutely disgusting from a premium holiday provider.

Weeks went by and we still had nothing. No idea if our holiday would even go ahead, not that we’d want to go with the risk of escalation in the area.

The only contact they had with us was to ask for the balance payment. For a holiday they could not fulfil, to a region that has been designated as a no entry zone by the UK government.

They gave me two options: pay thousands of pounds to clear the balance with the hope I “may get a refund later” or cancel and lose my deposit.

There was zero flexibility around this, disgustingly handled and a loss of several hundred pounds.

Very unimpressed with the way this has been dealt with. You should judge a company by the way it deals with customers in the worst times, not the best.

For this reason I would not recommend Emirates Holidays to anyone. I definitely won’t be rebooking with them in the future, and I have little hope of ever getting any money back. I’d love to be proven wrong.

We booked a half board holiday with emirates for Mauritius. Fantastic, my daughter has already demanded a 2nd holiday for next year. Good customer service, great inflight entertainment. Food options also good.

As a frequent traveller for both business and leisure, Emirates consistently stands out as one of the best airlines in its category. Even with the current situation in the Middle East, they remain one of the easiest carriers to reach if you need to speak to an actual human. Their WhatsApp chat service is also excellent, especially when flights or timings need to be changed.

Throughout my recent experience, their support was outstanding. They put many other airlines to shame when it comes to contact availability and customer care. My latest holiday to the Maldives with them was exceptional, and their communication from start to finish was second to none. I will definitely look to book with them again.

My only (very small) criticism is that the upgrade offers during online check‑in would be far more appealing if they included lounge access, as some other airlines do.

Absolutely appalling and frustrating! I will never book with Emirates again. Due to my holiday being cancelled, I was told I would get a full refund within two weeks. Emirates have now had over £10k of my money for nearly three months. I get conflicting information; I phone frequently and have been told by a manager “I wouldn’t make as many phone calls” !!!! You cannot speak to anyone who can help and I have had no replies to my emails, apart from the generic ‘Dear valued customer ..,’ Today I was told that my money was released, but it bounced back from my bank account- what total rubbish. I have twice checked with my bank-nothing has come near my account - I trust my bank more than Emirates. I agree with previous reviewers - that Emirates are using our money to prop up their company and are breaking all ATOL rules. I am now going to the Aviation Authority to make a complaint, as I really don’t know what else to do. Ironically, a manager from Emirates told me today that he was going to make a complaint to his own company as he is getting frustrated fielding all the complaints. Emirates - please refund all these customers whose money you are keeping against all regulations.

Bit of a let down from Emirates.

I get with what is going on in Dubai travelers are going to get messed about but then surely you compensate travelers as they are not getting what they booked.

Currently on Dubai to Stanstead 777 300 and what a shit platform, all media has been reset for the seventh time, staff are not helpfull, well.say that two are not Male Georginio, female unsure of name but tending to passengers in seats 23 to 33. Rude, ignored three times now so three family's around me have given up, asked for drinks.... no I only have odd cups. Wtf, people are pissed off on this flight. No media "award winning it is advertised" staff off. Not good.

I am extremely disappointed with Emirates Holidays. I have always booked packages for the 'security'. I was promised a refund due to cancelled holiday within 14 working days, but it has now been 23 working days and I have still not received anything.

Communication has been poor, and I’ve had to chase multiple times with no clear resolution. This level of service is unacceptable, especially when dealing with customers’ money.

I have been fobbed off by advisor after advisor moving the goalposts and lying to me telling me my money will be back in 3 days. They are clearly holding people's money as flights only are being refunded. I have no alternative but complain to ABTA and Credit card section 75 Chargeback.

I would not recommend using this company based on my experience.

You cant force people to go on holiday and feel unsafe
Hard earned money and you wont let people cancel- its so wrong
It is unsafe and unsecure -this is not a holiday
Take example from BA and refund NOW if that is what people want