The Emma&Chloé Box Reviews 716

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have been continuously told my package will be delivered and it has not shown up after 2 months. I've been had. Watch out! Funny thing happened after I complained - 1 month later, the package a... See more

Rated 1 out of 5 stars

Garbage fraudulent company! Do not buy from this site! Charged for a dress that was cancelled, never received and email advising of the purchase and only noticed that they charged my card without my k... See more

Rated 1 out of 5 stars

Fraudulent company. They are in China not Calgary. Compiling emails and digital trail and will bring them down. Contacting police fraud department and filed a fraudulent charge with my bank. Beware of... See more

Rated 4 out of 5 stars

I have purchased the Emma and Cloe box for 8 months. The brochures mention I am entitled to one free past box. I have made repeated attempts to use the coupon, have sent communications, etc. The team... See more

Company details

  1. Jewelry Store

Written by the company

Each month, receive a piece of designer jewelry worth between $50 and $100, created in our Paris workshop. Adjustable jewelry to choose from in your choice of gold or silver! Our little extra? We regularly slip you sweet little surprises from your favorite brands!


Contact info

1.9

Poor

TrustScore 2 out of 5

716 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Longtime Customer, Well Pleased.

This month's box contained a modernist pendant in a clean style that will dress up or down. It also contained some meletonin-laced gummies in a blueberry flavor. I don't need sleep aids, but my best friend does, so I passed them on to her. She likes them.

I've been getting this box for a couple of years. They have good shipping times to the US & the boxes are always clean & intact. I like the individual drawer each piece comes in, as well as the jute envelope. I often reuse the drawers to hold small things for craft projects.

The price is decent for a good piece of costume jewelry that's made from hypoallergenic brass. The pieces are sturdy & I've never had one break or tarnish.

The freebies are interesting as well. They're often full-size & give me a chance to try European brands I'd never hear about or be able to afford. I look forward as much to them as to the jewelry.

This is a good box with a modern, European vibe. It's a testament to their attention to detail that I've never had to contact their customer service. If you're looking for clean pieces with a rich feel, this would be a good choice.

And don't forget the cool factor of getting a package from Paris every month!

December 23, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hi Carol,

Thank you for the lovely feedback😍
We are delighted that you like our creations and our partner products.
We do our utmost to satisfy you and share our universe with you.
We hope that you will like the next boxes, know that we put all our energy into them and that we are proud to count you among our most loyal customers.

Have a nice day,
Yasmine

Rated 5 out of 5 stars

Every piece I get is very stylish and…

Every piece I get is very stylish and high quality-I always look forward to my box

December 30, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello Jennifer,

Thank you for the lovely feedback😍
We are delighted that you like our creations.✨
We do our utmost to satisfy you and share our universe with you.

Have a great day
Yasmine

Rated 5 out of 5 stars

Loved the unique design of this month's…

Loved the unique design of this month's piece, and loved the product partnership add-on.

December 30, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello Kelsey,

Thank you for the lovely feedback🙈
We are delighted that you like our creations and our partner products.

Have a great day 💘
Yasmine

Rated 5 out of 5 stars

Love my pieces!

December 29, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hi Alexis,

Thank you for the lovely feedback😍
We are delighted that you like our creations. 💍

Have a great day
Yasmine

Rated 1 out of 5 stars

Still waiting on my box

I didn't get the box yet despite ordering on 11/29/2022. The company finally dropped off my box to the delivery company on 12/11/2022. This didn't match the processing time they had listed on the website. I'm still waiting for my order. Customer service was no help as they just told me to contact USPS.

December 28, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Brianna,

Thank you for sharing with us your experience.
As I mentioned per email, the package was shipped on time by our logistics teams. Unfortunately, we cannot be held responsible for delays in the USPS network.
All the best,

Lou

Rated 5 out of 5 stars

its good

i like the ring, especially that it’s gold and not silver. i am thinking about switching to 2 pieces of jewelry instead of 1

November 4, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello Natascha,

Thank you for this message😍
You can contact us : contact@emma-chloe.com

Have a nice day,
Yasmine

Rated 1 out of 5 stars

I have not received my last 3 boxes

I have not received my last 3 boxes. I emailed about a change in my address and never received a response or confirmation.

August 1, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello Melika,

I'm sorry to hear that😇
I invite you to contact our customer service at the following address: contact@emma-chloe.com so that we can find a solution together

Have a nice day,
Yasmine

Rated 5 out of 5 stars

Very Happy

The most recent piece is a beautiful gold ring that I love. My Emma and Chloe pieces are the pieces on my jewelry collection I wear the most. The quality is great, so much better than normal costume jewelry but not a ridiculous price.

Love it.

October 28, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello Norma,

Thank you for this nice message😍
We are doing our best to satisfy our community.
I hope to see you soon.

Have a nice day,
Yasmine

Rated 2 out of 5 stars

First box - disappointing

I was expecting a higher quality piece of jewelry. The pictures off past boxes on the site show such beautiful jewelry pieces. Had I seen this ring in a store, I wouldn’t have paid even $10 for it. This was my first box and will try again one more month, but if I’m disappointed again that will be the last for me.

September 2, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Brianna,

I am sorry to read you.
I hope you will like the next box more.

Have a lovely day,
Marie

Rated 3 out of 5 stars

Quality has declined.

I used to have Emma & Chloe and loved the boxes, but unsubscribed because I was getting too many things in the mail. I resubscribed and found the quality of the last box to be low compared to boxes in 2019 and 2020. The ring was pretty, but not special.

August 20, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Kimberly,

I am sorry to read you.
I hope you'll enjoy next month's box more ❤️‍🔥

Have a lovely day,
Marie

Rated 5 out of 5 stars

Subscription box

I got the subscription to diversify my jewelry collection. I can’t say enough about the bracelet I received -I love it!

August 19, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Maegan,

Thank you for this nice message 🌈

Have a lovely day,
Marie

Rated 1 out of 5 stars

Don't get the box

They sent me plastic earrings I could get from the dollar store for my monthly gift. Needless to say I canceled.

July 8, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello Mandy,

All our jewelry is made out of stainless steel, and the earrings you received are not made out of plastic.
Very sorry that the June box was not to your taste. I hope you liked our July Box.

Have a lovely day,
Lou

Rated 1 out of 5 stars

Kind of cheap looking earrings

Kind of cheap looking earrings - not super thrilled.

July 2, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello,

I am sorry to read you 😔
I hope that the July 2022 box will meet your expectations better💕

Have a lovely day,
Marie

Rated 5 out of 5 stars

These boxes are so neat

These boxes are so neat. My wife loves her little gifts.

July 1, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello,

We are happy that your wife likes our creations 🤩

Have a lovely day,
Marie

Rated 1 out of 5 stars

I don't wear earrings

I don't wear earrings, and got another earring order. I tried to give them away but none of my friends liked the earrings

July 1, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Nona,

I am sorry to read you 😔
I hope that the July 2022 box will meet your expectations better💕

Have a lovely day,
Marie

Rated 2 out of 5 stars

Never receive necklaces

Never receive necklaces. Items and quality has declined

July 1, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Hello,

Do not hesitate to contact our customer services to solve your problem🍀

Have a lovely day,
Marie

Rated 1 out of 5 stars

Bad quality

Bad quality, jewelry color changed within a short period of time.

April 27, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Clara,

I'm so sorry to read you 😢
Please feel free to contact our customer services with a picture of your jewelry, we will do what is necessary to replace it for you, if it is still under warranty!

Have a lovely day,
Marie

Rated 5 out of 5 stars

Absolutely adore the necklace

Absolutely adore the necklace. Pairs well with casual and dressed up outfits for an always chic and simple look

April 27, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Meagan,

We are happy that you like the April box and that it accompanies you in all situations

Have a lovely day,
Marie

Rated 5 out of 5 stars

Received as gift

Received as gift. Had 3 months of glorious beautiful jewelry, everything was such great quality and I didn't want it to end!

April 25, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Dawson,

Thank you for this lovely message ☺️
We are so glad you like our creations.

Have a lovely day,
Marie

Rated 2 out of 5 stars

Jewelry in the box was poor quality and…

Jewelry in the box was poor quality and not the style represented throughout the store

April 25, 2022
The Emma&Chloé Box logo

Reply from The Emma&Chloé Box

Dear Sarah,

We are sorry to hear that.

Our creations have a value between 50€ and 100€ and you receive them every month for only 25€ !
In addition, we have been offering steel jewelry for a few months now so that our jewelry will last you as long as possible.

Have a lovely day,
Marie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look