I have been continuously told my package will be delivered and it has not shown up after 2 months. I've been had. Watch out! Funny thing happened after I complained - 1 month later, the package a... See more
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Garbage fraudulent company! Do not buy from this site! Charged for a dress that was cancelled, never received and email advising of the purchase and only noticed that they charged my card without my k... See more
Fraudulent company. They are in China not Calgary. Compiling emails and digital trail and will bring them down. Contacting police fraud department and filed a fraudulent charge with my bank. Beware of... See more
I have purchased the Emma and Cloe box for 8 months. The brochures mention I am entitled to one free past box. I have made repeated attempts to use the coupon, have sent communications, etc. The team... See more
Company details
Written by the company
Each month, receive a piece of designer jewelry worth between $50 and $100, created in our Paris workshop. Adjustable jewelry to choose from in your choice of gold or silver! Our little extra? We regularly slip you sweet little surprises from your favorite brands!
Contact info
PARIS, France
- contact@emma-chloe.com
- www.emma-chloe.com
1.9
Poor
716 reviews
Hasn’t replied to negative reviews
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So far so good
So far so good, I don’t like the bracelet I got. But the necklace was nice. I’m really hoping the next peices are more dainty as I prefer that.
April 22, 2022
Reply from The Emma&Chloé Box
Dear Sara,
I hope that the May 2022 box will meet your expectations :)
Have a lovely day,
Marie
I still haven’t got my box
April 8, 2022
Reply from The Emma&Chloé Box
Hello,
Thank you for reaching out.
From the information displayed on your tracking number, your March box is still in transit to you. The tracking was updated by USPS Yesterday, therefore, you should get it anytime soon now !
Thank you so much for your patience.
All the best,
Lou
If you sign up . You’re a signing up for life.
Poor quality control. Poor website navigation. Can’t cancel your subscription. Cheap jewelry.
March 7, 2022
Reply from The Emma&Chloé Box
Dear Erika,
We have been offering stainless steel jewelry for a few months now so that it will last you as long as possible 💍
If you have any questions regarding your subscription, please contact our customer service.
Have a lovely day,
Marie
it was so awful
it was so awful. I eally just wanted something to cheer me up once a month.
Instead, when it finally came (in tree killer packaging) the ring was so cheap that the stone fell off ***when I took the ring out of the box*** A quick check showed why. The stone was glued on. I could get the same value from a prize in an arcade machine. I really wanted to love this.
March 4, 2022
Reply from The Emma&Chloé Box
Dear,
I'm so sorry to read this 😢
Our February Aya ring is valued at €49 !
Please feel free to contact our customer service with a picture of your ring and your order number, we will do our best to replace it for you.
Have a lovely day,
Marie
I didn’t get my first order
I didn’t get my first order. Customer service team at emma and Chloe were unsupportive.
Lost my money:(
March 4, 2022
Reply from The Emma&Chloé Box
Dear Saher,
I am very sorry to hear that you did not receive your order.
As I mentioned in my various emails, the package was delivered to you on February 18th. However, if you can send me the email from Canada Post that shows that the package was indeed not delivered to you, I will be more than happy to resend your Box !
Looking forward to hearing back from you.
All the best,
Lou
Super in love with the ring I received…
Super in love with the ring I received the packaging was excellent as well material appears to be kinda cheap and tarnishable only downside but we’ll see with time I could be completely wrong otherwise super cute fits perfect and well presented !
March 4, 2022
Reply from The Emma&Chloé Box
Dear Amelia,
Thank you for taking the time to share your experience with us.
Rest assured, our jewelry made in stainless steal is very good quality and the Aya ring your received will follow you everywhere.
All the best,
Lou
Unique designs but not the best quality
Was disappointed in the quality of the jewelry even though the designs were very unique and pretty. They do use genuine gemstones (I am a GIA gemologist so I do know the difference) which I give them credit for. Their subscription contracts (not the monthly ones) can be a problem if you become unsatisfied with their products, as I did, it was very difficult to come to an agreement to change my subscription. HOWEVER, the customer service did come through in the end and showed that they care about upholding their commitment to the customer's satisfaction. So I am thankful for that :)
February 21, 2022
Unprompted review
Reply from The Emma&Chloé Box
Dear Rosie,
Thank you for sharing with us your feedback.
Yes indeed, you subscribed to an annual plan with 12-month commitment and we are unable to cancel it before the end of your commitment.
I got back to you this morning and offered to send you a new ring, as it can happen that small accidents occur during transit, especially when the package has to cross an ocean.
I am just waiting for your answer to send it back to you.
Again, very sorry for the inconvenience.
All the best,
Lou
I love the January earrings
I love the January earrings. I haven’t stopped wearing them since I received my package!
February 11, 2022
Reply from The Emma&Chloé Box
Dear Tina,
Thank you very much for your lovely feedback on our Nemesia earrings.
All the best,
Lou
Yes,great deal.Thanks for the…
Yes,great deal.Thanks for the discount.I love 💕 this box.The most beautiful jewelry & all unique.Thanks,Amanda Fordyce
February 4, 2022
Reply from The Emma&Chloé Box
Thank you for your lovely feedback Amanda, we're glad to have you amongst our loyal subscribers over the years.
All the best,
Lou
Ouch
I received clip-on earrings since my ears aren’t pierced. They are super cute and I was so excited. I had to take them off after about 30 minutes since they started to hurt quite a bit. Sadly, I can’t wear them.
February 4, 2022
Reply from The Emma&Chloé Box
Dear Amber,
I am sorry to read you.
Please feel free to contact our customer service with a picture of your earrings.
Have a lovely day,
Marie
Emma&Chloe makes the best jewellery
Emma&Chloe makes the best jewellery! I read some of the bad comments and I was surprised, they say that jewellery is poor quality, that is FAR AWAY FROM TRUTH!!! I still have earrings that I wear often and I have them already for a year and nothing has happened to them! Still beautiful gold!
I’m very satisfied. I ordered a lot of jewellery this month & received it very quickly! I’m impressed. Good job Emma&Chloe. Don’t listen to people who doesn’t understand the word - quality! ! !
January 31, 2022
Unprompted review
Reply from The Emma&Chloé Box
Dear Daniki,
Thank you for this nice message 😍
We are very happy to count you among our loyal customers ✨
Have a lovely day,
Marie
Love the necklace!
January 7, 2022
Reply from The Emma&Chloé Box
Hello,
Your message goes straight to our hearts 💝
We are happy to count you among our loyal customers.
Have a lovely day,
Marie
Reply from The Emma&Chloé Box
Dear Michael,
We are delighted that you like our creations.
Have a lovely day,
Marie
Really unique piece in the Dec
Really unique piece in the Dec. box. The gold looked a bit tarnished/dull and not shiny like the images in the booklet so that’s why I rated it 4*.
December 29, 2021
Reply from The Emma&Chloé Box
Dear Judy,
Thank you for your kind message.
We are glad you like our jewelry 😊
Have a lovely day,
Marie
It took a month to arrive
It took a month to arrive. Once I received the box there was nothing in it just advertising. Not worth the money or time
December 7, 2021
Reply from The Emma&Chloé Box
Dear Cassandra,
We are sorry to hear that, please do not hesitate to contact us again if your problem has not been resolved.
Have a lovely day,
Marie
The jewelry was very nice for the first…
The jewelry was very nice for the first few boxes and now it seems to have gotten stale. The last shipment was a pair of earrings that were not attractive.
November 16, 2021
Reply from The Emma&Chloé Box
Dear Karri,
I am sorry to read you.
I hope you like the next box.
Have a lovely day,
Marie
Earrings seem cheep and not of good quality
Earrings seem cheep and not of good quality. Hoping the other boxes get better
November 16, 2021
Reply from The Emma&Chloé Box
Dear Mark,
Every month we offer you a unique jewel from our previous or future collection with a bonus gift for only a few euros !
Moreover, we propose you since a few months steel jewels so that our jewels accompany you as long as possible.
Have a lovely day,
Marie
So So gift idea
I did this subscription as a gift for my wife for her birthday. At first she was impressed, but as the year went on she became less and less satisfied. I don't think it was anything in particular. She just received several boxes with stuff she doesn't use. If I were to do another service like this I would prefer to have one where I could ask more specifically for things such as rings and necklaces.
November 1, 2021
Reply from The Emma&Chloé Box
Dear Richard,
Every month we offer you a unique jewel from our previous or future collection with a bonus gift for only a few euros !
Moreover, we propose you since a few months steel jewels so that our jewels accompany you as long as possible.
Have a lovely day,
Marie
Reply from The Emma&Chloé Box
Dear,
Thank you for your kind feedback :)
We are glad that our jewelry and the brands we work with make you happy💕
Beautiful day,
Marie
I like to be able to choose jewelry…
I like to be able to choose jewelry because half of jewelry I received is not my style and I won’t be wearing it. Service is good tho.
November 1, 2021
Reply from The Emma&Chloé Box
Dear Anastasia,
Surprise is part of the subscription concept.
I hope you'll like the next boxes.
Have a lovely day,
Marie
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