The Emma&Chloé Box Reviews 716

Place an order on Aug. 14. No shipping info, nothing. On Sept. 7 I send an email and am told it will "be with you next week." No shipping information, no arrival. Sept. 14, a full month later. I email again. Note, I said I wanted to cancel it the first time, since it wasn't shipped, and customer service ignored this. This time, I didn't even get a response from CS. I filed a dispute with PayPal and suddenly I get a shipment notification email. My PayPal dispute also said I wanted to cancel and receive a refund.

Once again, no response to the dispute and no response to my email.

Horrible, horrible service. I subscribe to many different boxes and have never had one issue, yet with this service, I have had an unreasonable amount of issues.

I prepaid for a year's subscription, received the first piece no problem. It was beautiful and all was good.

Every month after that, I had to follow up with them to see where my box was. After 5 straight months of having to check in to see where the boxes were, they said their system "lost" my order. The resubscribed me and said I would not have any issues and that has not been the case.

As of right now, I'm two months behind in orders.

Great concept but awful execution.Save your time and money.

Paying beginning of each month and receiving boxes towards the end of month,or next month, super horrible service, this month i still have not received my box it is 7/31/18 and when i email them every time they would say is ' the wait is a little longer this month' every time same answer ,
i was really excited for this box at first now im happy to cancel, lets hope it will go smooth with canceling
good luck!

I can’t say enough positive things about Emma &Chloe boxes. First of all their customer service is excellent. Elodie has always answered my questions and gave great advice on how excellent the jewelry would be. Always prompt too, and very sweet.
I love each one of my jewelry pieces I’ve recieved. The Best Company ever. I also get to learn more about artists and places I’ve never heard of. I’ve enjoyed the booklets too that we receive with our jewelry.
I love This box so much. The BEST!

I had a great experience with the subscription box, I loved the pieces and the little books that came with it. The customer service has always been professional and lovely to me, Elodie always answered my inquiries very quickly and very charmingly. My family and friends loved all of the pieces so much that I decided to gift them a subscription as well!

Went great for the first few months. Then, I received a box late and customer service said it was lost in the mail. The next box was also not received, but no response from customer service. I have asked multiple times to be issued a refund and cancel my subscription without response. Pretty much the worst and there is little recourse.

I had this subscription for a few months. Only got one piece that I really liked. The other pieces were not my style and quality was questionable. They are constantly late on deliveries and have sent broken pieces.

I received the stone ring by helles recently. I have only worn it 4 times and made sure to take it off when I was doing dishes. The gold plating is almost gone and it looks and feels very cheap. I sent customer service a message asking if this was normal. They told me it was incredibly durable but I need to keep it away from soap, water and the sun. It can’t be that durable if I can’t wear my ring outside for a few hours.

I would stay away from this company. The products are not high quality, it takes forever for your products to get to you, and their customer service is rude and not helpful.

They have terrible customer service! I only signed up because of a promotion through glossy box and there was a monthly subscription put on even though I wasn’t aware of that. I had to email them 2 times within a 3 day period to even get a response and they refused to refund my money! I wouldn’t recommend this company to anyone!

I'm very unhappy with the customer service since I subscribed.

I received a ring and the stone fell out of the middle of the ring, I contacted customer service to told me too bad they don't do refunds after 30 days,

keep in mind that during that 30 day. 2 weeks of that the ring was being shipped to me so I am well within my 30 day. And they don't even care all they're concerned about is their next payment....Their next pay.... Their next payment they care less about the garbage they send out to you, I am thoroughly disappointed with this company and I absolutely did not expect this from them.

I will say that I was super excited to subscribe since I am no fan of brick and mortar shopping, especially for something so unimportant as accessories. The 1 star goes for both the quality of the jewelry pieces and the rude customer service experience from Caroline.
First, lets just keep it real. The jewelry hails to be French chic. It looks more like cheap wanna be bougie. I first requested to have the jewelry mixed between Silver and Gold. Once I realized that they have no system of keeping track of the metal they send you (they continuously sent me Silver) I changed my subscription to Gold only. I like the option of having both but you would think they would send you equal Silver and Gold jewelry pieces for a 12 month subscription. I ended up exchanging my jewelry twice before finally asking them to only send me Gold.
Secondly, out of the 12 month subscription, only 2 pairs of earrings were offered and the rings are super cheap in my sincere opinion. I ended up throwing one away, the September 2016 box (Cherry blossom ring) as it was uncomfortable to wear. The fact that the rings on the site are open on the bottom just bugs me. Thirdly, my final box of this subscription was sent to me with the wrong metal. Again, I changed my subscription to Gold only and I was sent Silver earrings. No biggie right, just write to customer service and they should handle it. NOT!
I realized that the credit card I originally used to subscribe and was still on file within my account was old and no longer existed. Caroline graciously offered to refund me the shipping since it was their error and send out a Gold box. At the same time I requested my subscription be cancelled because I am actually over this membership and not spending over $300 on accessories I am not even enjoying. I received an email that has this information:
Order summary

12-month plan Auto renew (Ships every 30 days) - I'd love to get a surprise each month / I prefer pin earrings × 1
$348.00
Discount (LASTDAY)
$-15.00
Subtotal
$333.00
Shipping
$0.00
Bronx County Tax
$16.23
NY State Tax
$13.32
Total
$362.55 USD
$362.55
Refund
- $7.25

Not very straight forward in terms of all the numbers being thrown at me. While I do see the -$7.25 refund about, all the "auto renew" info as well as the over $300 numbers kind of threw me off. Also, knowing how they did not reach out to me before providing the refund and me knowing my credit card on file does not exist (I actually forgot the CC I used for this and figured this out after the fact of the refund) I write a nice email simply asking if my subscription was in fact cancelled and how I would be receiving the refund being that the cc on file no longer exists.
The reply I received from customer service was not professional nor customer service driven at all. I received a reply with this in it:

"You were refunded the requested amount - that you've sent by email. On your original payment method, because that's the process for all e-commerce companies.
Last but not least, your membership has been cancelled already yes, as I told you the September box will be your last box."

No crap that is how e-commerce companies work! I have been online shopping for years now but when you simply refund something without even asking or advising beforehand, you simply put it through, this is what happens. How about asking "shall I refund it to the credit card on file"? and how about if you send me a email with refund information, don't have all those other amounts added along with the words "subscription auto renew" on the top and not expect me to question if my request was honored to cancel my subscription. I am still writing Caroline to find out if I simply should provide her my CC over email, or update the info in my account even though I cancelled my membership.
After all of this, I should not have to feel any kind of stress from a monthly subscription. You guys should really consider your audience and work retrain Caroline on communicating better and providing customer service.

I've been a subscriber to Emma & Chloe for quite a while & generally have enjoyed the experience. The subscription pieces aren't of the highest quality & I haven't loved every piece--BUT there have been many pieces that I have loved (& what can I say? I'm a sucker for beautiful packaging & the fun of a monthly surprise. Plus, I love the little magazines with their sometimes clumsily charming English translations.)
The one star, however is for a customer service experience I just had which is honestly unacceptable.
After being a loyal & regular subscriber, for--I don't know, close to a year?--I moved offices (where I receive my packages) & notified Emma & Chloe of my new mailing address (at my new office) on the 6th of the month, changing my information on my account page on their website. They ship pieces at the end of the month so I figured that this was no issue.
I did get my usual email that my box had been shipped on the 18th of the month, as always. I waited. And it never arrived.
Wondering if they shipped it to my old office address, I checked back into my account & noticed that one page listed my current updated address & another page still listed my old address,
At this point, I contacted customer service.
The woman who responded (Caroline) was rude & dismissive & kind of combative from the start.
I explained my situation & her first response was something along the lines of 'well, maybe you changed the billing address instead of the shipping address. This is a common mistake!'
I was pretty confident that I had indeed changed the shipping address & checked my account myself--& yes, it was the shipping adddress that had been changed. (Why she couldn't look at this herself before responding in such a dismissive way I don't know but that kind of sets the tone.)
I explained again that my updated shipping address was indeed changed & correct on one page of my account but not another and could she please confirm which address it was shipped to. I also asked that if it was shipped to my old address that she could confirm that the current address would indeed be used going forward (due the weird double address discrepancies on their site) and also could they resend a box to my current address as listed (I know enough about the mail system at my old office building to feel pretty confident that I'll never see it.)
She did confirm that the box was shipped to my old address (quite unapologetically) and that 'addresses can't by changed in the same month of shipment (adding quite rudely 'this is what I've been trying to tell you!') She then told me to call my post office about the misdelivery.
She did confirm they I had indeed changed my address in their system on the 6th....
When I did change it there was no pop up or anything telling me that my address change would not go into effect when shipments went out on the 18th & honestly even if they had that's a pretty pathetic customer user experience.
So in the end I've paid in full for a piece I will never get due to a shipping error which as far as I am concerned is not in any way my fault. (At the very least they need to communicate their apparent policy about not being able to change addresses 12 days in advance of shipment.)
And I had some serious rudeness thrown my way, even as a pretty long term subscriber,
I guess they're not interested in keeping my business.
So be it.
(I only hope they actually honor my cancellation now.)
UPDATE: after emailing to cancel (you can't cancel directly but have to email customer service) & writing this review I did receive an email back (from Caroline again. Is she the only customer service person?!) with no apology but confirming that my cancellation will go through.
I later received another email telling me she spoke to her manager & they'll resend my box to the correct address.
Glad they're finally doing what they should have done in the first place, Sorry i had to go to the lengths of cancelling a service I liked for this to happen.

I love Emma & Chloe! I started my sub with the dollar deal and I was able to pick a lovely bracelet. I have had the subscription for several months now and I love every piece. I have found their customer service polite and quick to respond.

I was a customer for 4 months and didn't find any of the jewelry nice. It looked cheap, unlike what was promised and most of it wasn't even wearable. The stuff I did wear broke after a couple of days. I had bought two gift subscriptions and I'm just embarrassed. After 4 subscriptions: no customer service, my only option is to cancel without a refund. Oh, they did offer me a 10% off coupon however. This was the worst subscription experience I have ever had. If I could go back and not subscribe I would.

I came across a sponsored ad by Emma & Chloe on Facebook that provided their prospective customers a code to try out their product for $1 on the available date/month. I was captivated as they explained a short detail about their company. Upon further research of the company, they stated how they "showcase [their] discoveries to France’s most stylish women by bringing... the best of French jewelry design to women all across Europe and the United States." FRENCH JEWELRY? Sign me up. And I did.

THIS IS WHERE IT GOES DOWN HILL. I sign up for their $1 promo for the month just to try... Because it is a trial. After completing the check out page, I receive an e-mail of the copy of my receipt stating that I had paid for the month of April at the price of $1 with just a 1 month subscription, in which it also shows the code they provided and how much they deducted from the original amount.

I received the box, maybe, 2-3 weeks after? The packaging was nice. The was very simple and sturdy. Inside you will find a gazette that displays a picture of the jewelry designer and descriptions of each of her jewelry. And of course, you will also find the jewelry itself in a small, black pouch. And well, when I took out the jewelry, which was a bracelet.... The bracelet was stiff. No matter how you wiggle it, it would not mold to the shape of your wrist. I wiggle and wiggle... Nothing works. I gave it a few days, and still nothing. I was disappointed and so I thought to cancel my subscription. Thank God, I only spent $1 on something that apparently costs $50-$200!

Anyway, I went on their website and got on my account. When I tried cancelling my subscription, it states on there that in order to cancel it, I would have to e-mail them. Sure, no biggie. I can do a simple e-mail and explain why I would like to unsubscribe. Mind you, I e-mailed before the next month so I don't get processed in. I got a response back the day after in which they had informed me how to fix that stiffness (it doesn't work) and that I signed up with a 3-month subscription when I signed up with the $1 code.... UHM, WHAT?! It was too good to be true; there was a catch!

Where was that information when I subscribed? You only provided me with that information when I tried to cancel. So you're telling me that I'm responsible for the next two months? I wouldn't mind if I actually liked the product AND I was informed FROM THE BEGINNING of the 3-month subscription I apparently signed up for.

Been e-mailing back and forth with this company and I got nowhere. I have proof of my receipt in which where it states that I only signed up for ONE MONTH. They kept insisting that I "legally subscribed" and that they apparently informed me about their T&C earlier of the month of April, which was untrue due to the fact that I kept all of my records. The only time I personally talked to someone via e-mail was when I wanted to cancel my subscription. So I provided the company with the proof of my receipt with the ONE MONTH subscription along with the very first e-mail response. However, it's been a couple of days and I haven't received a response AFTER I provided them with proof. But they want to reply so quick when I tried cancelling and to tell me that I am obligated to stay for another two months because of my nonexistent 3-month subscription. Now I was charged for the May box I didn't ask for and demanded a refund in which I only received the same content of the past responses that seemed to be copied and pasted...

And then.. guess what? I received an automated message in which it states that my May box is ready to ship. Fml.