Delivery was very fast. Instructions on how to unpack the mattres were also very helpful. Delighted with the speed of purchase from online to my front door. Mattress is very comfortable.
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Easy to order for an older person like myself, fast delivery and I fully trust this company. The only thing is I put a cover over matress and now the mattress has bobbins on it 😭
Company replied
I bought an emma mattress and its matching mattress protector 5 years ago and I was really happy with it, but I thought It would last longer. After 4 years, the "plastic" bottom part of the protector... See more
Company replied
Ordered a 160cm mattress (euro queen). Difficult to find size in Ireland. Delivery was quick but mattress that came was 157cm wide. Support services were pretty engaging. Need to send them photos and... See more
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Company details
About Emma Sleep Ireland
Written by the company
Europe's Most Awarded Mattress - Made in Ireland. The best quality at the best price.
Written by the company
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
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3.6
Average
6K reviews
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Shocking communication experience with…
Shocking communication experience with Emma’s delivery service’s admin staff - they are a disaster - and since then, equally shocking mind-numbing communications with Emma’s chatbot and live support service
The left hand doesn’t know what the right hand is doing, that’s for sure.
We’ve had a terrible experience with this company BEFORE delivery - so if you can buy their product from some other local outlet, then you should do that - because dealing with this Emma company directly is 100% not recommended
March 10, 2026
Unprompted review
Reply from Emma Sleep Ireland
Dear Veejay,
Thank you for reaching out and sharing your honest feedback.
It is completely understandable to expect clear and coordinated communication when preparing for a delivery, and your patience during this time is truly appreciated. We are committed to learning from this experience to ensure a much more reliable service is provided for you in the future.
I am sincerely sorry that the service and support you have experienced so far have not met our usual standards. To ensure this is handled with the highest priority, your concern has already been escalated to the senior team, who will be in touch via email shortly.
We look forward to you receiving a much more positive update soon. Have a pleasant day ahead.
Warm regards,
Bryle From Emma
Speedy delivery
We received it way ahead of the estimated time of delivery and when it did come it was wrapped so well. It was great to see it unfurl and take it's full shape. Sleeping really well!
March 6, 2026
Reply from Emma Sleep Ireland
Hi, Eileen,
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that your order arrived earlier than expected and that you enjoyed watching the mattress take its shape. It’s wonderful to know you are already sleeping really well.
I appreciate your kind words, and we are so happy to have been part of your journey to better sleep.
Wishing you many more nights of wonderful, deep sleep.
Warm regards,
Bryle From Emma
I found the whole experience of…
I found the whole experience of choosing a new mattress very easy and accessible. Payment was made very easy too and the mattress was delivered in a few days. It’s extremely comfortable and I am delighted with it. Thank you !!
March 1, 2026
Reply from Emma Sleep Ireland
Hi, Noreen,
Thank you so much for sharing your experience.
I am truly delighted to hear that finding your new mattress was such a breeze and that you’re already enjoying the comfort. We really appreciate you taking the time to share your kind words. It’s honestly so rewarding for our team to hear when a customer is delighted with their experience and their new bed. We take great pride in making sure the journey from choosing a mattress to the first night of sleep is as smooth as possible, and I'm so glad we hit the mark for you.
Wishing you many cozy and restful nights ahead.
Warm regards,
Bryle From Emma
All good so far
All good so far. Delivery etc went according to plan. Mattress is working out well, no complaints. Would go again if need be.
November 2, 2025
Reply from Emma Sleep Ireland
Hi, Anthony,
I’m reaching out to share a big thank you for your review.
We were so happy to read that your delivery went according to plan and that your new mattress is working out well. Knowing that you’ve had such a seamless experience and are enjoying your sleep is the best news we could get.
It was a pleasure reading your feedback, and I hope you continue to enjoy many more restful nights. If you ever need anything else, feel free to reach out anytime.
Thank you for choosing Emma Sleep. We truly appreciate your support.
Warm regards,
Bryle From Emma
We ordered our third bed from Emma…
We ordered our third bed from Emma Sleep as we love the mattresses. Service is very good and we also like supporting Irish businesses.
March 1, 2026
Reply from Emma Sleep Ireland
Hi, Paula,
Thank you so much for taking the time to share such a lovely review.
We were absolutely delighted to hear that you’ve just ordered your third bed from us! There is no greater compliment than a returning customer, and knowing that you are enjoying such a brilliant night's sleep on our mattresses truly makes our day. As a company with strong local roots, we also sincerely appreciate your kind words about supporting Irish businesses, it means the world to the entire team here.
We are so glad to have you as part of the Emma Sleep family. If there is ever anything else we can do to help you feel even more cosy, please don't hesitate to reach out.
Wishing you many more restful nights ahead!
Warmest regards,
Ian from Emma Team
I ordered a package
I ordered a package. Mattress, protector, topper, duvet and pillows. Everything was fine except for the mattress topper. I ordered a superking mattress. But the topper that was sent was for a single bed. Very disappointing.
February 27, 2026
Reply from Emma Sleep Ireland
Dear Rex,
Thank you for sharing your feedback regarding your recent package order.
Your time is truly valued, and your perspective on the items received is appreciated. We want to say sorry for how you felt, as every part of your order must be perfect. To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly.
Thank you for your continued patience while work is being done to make this right. It is a priority to ensure your complete bedroom set is exactly as expected.
Have a wonderful day.
Warm regards,
Bryle From Emma
Good Sleep
Easy to order off their website and delivery was quick. Products speak for themselves, 100% satisfaction.
February 12, 2026
Reply from Emma Sleep Ireland
Hi, Jonny,
Thank you so much for your fantastic review.
It is truly appreciated that you shared your experience with us. It is wonderful to hear that you had such a smooth experience, from the easy ordering process to the quick delivery. Knowing that you are 100% satisfied with our products is exactly what we love to hear.
We wish you many more nights of excellent sleep.
Warm regards,
Bryle From Emma
Delighted!
Absolutely loving my Emma hybrid pillows. Im a side sleeper and really feel the difference in neck support. Sleeping so well since I received them. Would not be able to have anything else now.
February 25, 2026
Reply from Emma Sleep Ireland
Hi, Helend,
Thank you so much for your feedback.
It is wonderful to know how much you are enjoying your new pillows. It is great to hear that, as a side sleeper, you have found the perfect level of neck support. Knowing that you are sleeping so well and wouldn't choose anything else is the best news we could receive!
We wish you many more nights of deep and restful sleep.
Warm regards,
Bryle From Emma
The mattress protector should last longer
I bought an emma mattress and its matching mattress protector 5 years ago and I was really happy with it, but I thought It would last longer. After 4 years, the "plastic" bottom part of the protector started to tear and now it is completely unusable and the mattress is stained. I had to buy a new one because of this. Although I bought the same size mattress protector (super king), the new mattress protector does not fit as tight as the old one and the wrinkles are noticeable. I hope this new protector lasts longer.
February 20, 2026
Reply from Emma Sleep Ireland
Hi, Maria,
Thank you so much for being a loyal part of the Emma family for the last five years.
It is truly appreciated that you shared such a detailed review regarding your experience with the mattress protector.
We want to say sorry for the situation with the original protector's longevity and the fit of your new one. While protectors are designed for durability, natural wear and tear can occur over several years of daily use, such as the gradual softening of materials or minor changes in fit.
To help this new protector last even longer, here are a few simple care tips:
1. Washing: The Emma Mattress Protector is machine washable at 40°C. Please avoid using hot water, as it may damage the fabric.
2. Frequency: Cleaning it once a month, or immediately after any spills, helps keep the quality high.
3. Drying: Simply air-dry the protector. Avoiding the tumble dryer or iron ensures the waterproof performance stays intact.
Commitment is placed on learning from this feedback to ensure a reliable experience for you in the future. If any further help is needed, please don't hesitate to reach out to us. Thank you for your continued patience as work is done to provide the best support.
We hope your new setup brings you many more years of great sleep.
Warm regards,
Bryle From Emma
Delivery was very fast
Delivery was very fast. Instructions on how to unpack the mattres were also very helpful. Delighted with the speed of purchase from online to my front door.
Mattress is very comfortable.
February 20, 2026
Reply from Emma Sleep Ireland
Hi, Marie,
Thank you so much for sharing your feedback on your purchase.
It is wonderful to hear that your mattress arrived so quickly and that you found the unpacking instructions helpful. We are delighted that you are already enjoying the comfort of your new bed. Your kind words mean a lot to us.
We hope your new mattress continues to provide you with many restful nights of sleep. If you ever need anything else, please don't hesitate to reach out.
Enjoy the comfort, and have a great day ahead.
Warm regards,
Bryle From Emma
Love love love my new mattress!!!!
February 11, 2026
Reply from Emma Sleep Ireland
Hi, Ciara,
Thank you so much for your wonderful feedback.
It is so exciting to hear how much the new mattress is being enjoyed. Knowing that you love your purchase truly makes the team's day.
The goal is always to provide the best sleep possible, and it is great to know that was achieved for you. Enjoy many more nights of amazing rest.
Warm regards,
Bryle From Emma
Reply from Emma Sleep Ireland
Dear Michelle,
Thank you so much for the positive review.
It is wonderful to hear that the ordering process was easy, the delivery was fast, and the assembly went smoothly for you.
Knowing that everything worked exactly as described on the box is a great motivation for the team. Providing a straightforward and reliable experience is always the top priority, and your kind words are truly valued.
Wishing you many nights of wonderful and restful sleep.
Warm regards,
Bryle From Emma
Amazing amazing amazing.
Amazing amazing amazing.
Best night's sleep in years.
From a practical view the side handles are great for housekeeping and the mattress protector is so easy to fit.
5 stars.
January 3, 2026
Reply from Emma Sleep Ireland
Dear Declan,
Thank you so much for sharing the experience with your new mattress.
It is truly appreciated to hear that you’ve enjoyed the best night’s sleep in years.
Hearing that practical features like the side handles and the easy-to-fit mattress protector have made a positive difference is fantastic news. Providing both comfort and convenience is a top priority, and your feedback means a lot to the entire team.
Wishing you many more amazing and restful nights ahead.
Warm regards,
Bryle From Emma
Don't have the stock ready
Our order is being prepared for 5 days, according to their website estimated delivery is between Sunday, February 11 2001 - Wednesday, February 25, 2026.
I have spoken with them a number of times online and have been told I would get an email with an update on a delivery date, but nothing.
Had to postpone delivery of the bed it is going to sit on.
This isn't the 1st time we ordered from them, last time the service was excellent, but this is very disappointing. Maybe I am a victim of their success.
Following on from Emma reply on the 12th. It's now 8 days since the order was submitted, 8 days since it was confirmed, and 6 days since the order was transferred to the warehouse. Still no confirmed delivery date.
16/ 02 "We are pleased to inform you that your order #.......... has left our warehouse and will be handed over to our delivery partner."
Oh, wait, only teasing, This is a follow-up regarding your order.
"Our logistics team has confirmed that they encountered an issue on their end and unfortunately will not be able to proceed with the delivery today. I’m very sorry for the inconvenience this causes.
They are currently working to resolve the matter, and once it has been sorted, they will contact you directly with an updated delivery schedule."
Meantime we have to reschedule the already rescheduled delivery of a bed. Very poor
February 11, 2026
Unprompted review
Reply from Emma Sleep Ireland
Hi, Gary,
Thank you for taking the time to share your feedback with us.
While it is lovely to hear that you have had such positive experiences with us previously, I am truly sorry that your current order has not met those same high standards. I completely understand how difficult it is to manage your arrangements when timelines shift, particularly when you have had to reschedule the delivery of your new bed. Please accept our apologies for the inconvenience you’ve experienced, providing clear and timely updates is a priority for us, and it is clear we missed the mark this time.
Your insights are incredibly helpful, and I have forwarded your comments directly to our internal team for an immediate review of our processes. We are using your feedback to refine our stock management and communication so that we can better serve you and prevent these delays in the future.
Thank you for your patience and for bringing this to our attention. We truly value your continued support and are committed to getting your order to you as soon as possible. Please do not hesitate to reach out to us for any additional assistance that you may need. We are here to help.
Sincerely,
The Emma Team.
I ordered the Hybrid premium plus…
I ordered the Hybrid premium plus mattress. It’s quite flat, I expected it to be larger on the bed. Mattress is comfortable but it looks quite small on the bed, still not sure if I’ll keep it, trying to get used to it
February 5, 2026
Reply from Emma Sleep Ireland
Dear Sinead,
Thank you for sharing your experience with the Hybrid Premium Plus mattress.
It is completely understandable to feel uncertain when a new mattress appears smaller than expected on the bed frame, even if it feels comfortable to sleep on.
We want to say sorry for any disappointment regarding the fit and look of your new bed. Your feedback is truly valued, as it helps identify where product descriptions or expectations can be improved.
This situation is being used as a vital lesson to ensure a much better and more reliable service is provided for you in the future. Your continued patience is greatly appreciated while everything is being done to make this right. Please reach out directly so all possible options can be checked to ensure you are fully satisfied with your purchase.
The goal is to make sure you have a sleep setup that looks and feels exactly as you imagined!
We hope you have a fantastic rest of your day and a very restful sleep ahead.
Warm regards,
Bryle From Emma
We love the comfort of the mattress and the pillows
We love the comfort of the mattress, and the no roll, the pillows are great also, lovley and soft and always feeling cool
February 5, 2026
Reply from Emma Sleep Ireland
Hi, Mark,
Thank you so much for your kind review.
We truly appreciate you taking the time to share your experience, and we are delighted to hear that you love the comfort of your mattress and pillows.
It’s great to know you’re enjoying the no-roll feel and that your pillows are staying lovely, soft, and cool. Your support means the world to us.
Thanks again for choosing Emma. We are always looking forward to helping everyone achieve the best sleep of their life.
Warm regards,
Bryle From Emma
Would not recommend EMMA mattresses
We bought a super king size EMMA mattress in January 2023, three years on we now need to replace it. It did not keep its shape, it has two hollows on each side and a hill in the middle. Now very uncomfortable. Would not recommend EMMA. We should not have to replace a mattress after only three years.
EMMA thank you for replying to my comments. However, I have no intention of providing photographs or go measuring the dips as was requested of others complainants, as you cannot measure the discomfort experienced this way. If Emma genuinely cares about customer experience and want to be true to your 10 year guarantee, and “make it right” you can refund 70% of the €644.99 I paid for the mattress, anything else is disingenuous.
Disappointingly, EMMA have not responded since or resolved my complaint.
February 3, 2026
Unprompted review
Reply from Emma Sleep Ireland
Hi, John,
Thank you ever so much for taking the time to share your feedback with us.
I'm truly sorry to learn that your super king-size mattress hasn't lived up to the durable, high-quality standards we strive to provide.
It is certainly disappointing to hear about the dipping and loss of shape you’ve described, especially after only three years of use. This is not the experience we want for our sleepers, as we design our mattresses to provide consistent support for many years to come.
We would very much like the opportunity to look into this for you and see how we can make things right. Please do get in touch with our dedicated support team with your order details through any of the following channels:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +35319128655 (available Monday to Friday, 9:00 AM – 6:00 PM)
We value your custom and truly hope to resolve this matter to your satisfaction as quickly as possible. Please do not hesitate to reach out to us for any additional assistance that you may need. We are here to help.
Kind regards,
Ian from Emma Team
Reply from Emma Sleep Ireland
Hi, Laura,
Thank you so much for taking the time to share such a warm and wonderful review!
We were absolutely delighted to see all those green ticks, it certainly brightened our day. It is fantastic to hear that you are finding your Emma pillow so comfortable. We take great pride in the quality of our products, so knowing that it’s providing you with a "very good" night's sleep is the best feedback we could hope for.
Thank you for trusting Emma! If there is anything else we can assist you with, please don't hesitate to get in touch. Wishing you many more nights of deep, restful sleep!
Warm regards,
Ian from Emma Team
Very happy with my new mattress I would…
Very happy with my new mattress I would highly recommend
January 31, 2026
Reply from Emma Sleep Ireland
Hi, Chris,
Thank you so much for taking the time to share such a lovely review!
We are absolutely delighted to hear that you are happy with your new mattress and that you’ve had such a positive experience with us. There is nothing we love more than knowing our customers are getting the quality sleep they deserve. Your recommendation truly means the world to our team, and we are so grateful for your support.
Thank you for trusting Emma to help you wake up feeling your best. If you have any further questions or concerns, please feel free to ask. We are here to assist you!
Warm regards,
Ian from Emma Team
Reply from Emma Sleep Ireland
Dear M. Mcdonnell,
Thank you so much for your wonderful review.
We are absolutely thrilled to hear that everything was great and that your delivery was both very fast and perfect.
We truly appreciate the happiness and satisfaction you’ve shared with us. We understand the excitement and relief that comes with a seamless, speedy delivery and a perfect product experience, and it makes our day to know we hit the mark for you.
Is there anything else you’d like to know or that we can do for you? Please feel free to reach out to us if you need any further assistance.
Warm regards,
Bryle From Emma
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