ordered via Leenbakker Holland a wardrope, 2.5 month ago. atfer the first communication, nothing they stoped all communication. leenbakker says the can not do anthing about is. and Emob doesnt an... See more
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See what reviewers are saying
We ordered hallway furniture, the delivery was supposed to be in 5 weeks. Since our order 10 weeks passed. Customer service could not give us any useful answer. They are responding to our emails but e... See more
Company replied
Small and precious enterprise. Start is always difficult but most important it's a start and it can be a good one if you keep courage and be brave of those negatieve, small impulsive comments where I... See more
Company replied
Very good service by sales person at Emob showroom. The after sales service was excellent, as we had a small damage to claim. The problem was resolved immediately and, replacement part on the way.... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Mattress Store
- Outdoor Furniture Store
Written by the company
Bij Emob vind je alles wat je nodig hebt om jouw interieur volledig in te richten. Of het nu gaat om de kinderkamer, woonkamer, slaapkamer, muurdecoratie, verlichting of tuinmeubelen, wij hebben het allemaal. Ontdek ons volledige gamma en transformeer jouw huis tot een droomhuis! Bezoek onze website voor meer informatie en bekijk ons uitgebreide assortiment. Laat je inspireren door de nieuwste trends en creëer de perfecte sfeer in elk hoekje van je huis. Chez Emob, vous trouverez tout ce dont vous avez besoin pour aménager votre intérieur. Qu'il s'agisse de la chambre des enfants, du salon, de la chambre à coucher, de la décoration murale, de l'éclairage ou du mobilier de jardin, nous avons tout ce qu'il faut. Découvrez notre gamme complète et transformez votre intérieur en une maison de rêve ! Visitez notre site web pour plus d'informations et parcourez notre vaste gamme. Laissez-vous inspirer par les dernières tendances et créez l'atmosphère parfaite dans chaque recoin de votre maison.
Contact info
Deken de Bostraat 70A, 8791, Beveren-Leie, Belgium
- +3251491234
- service@emob.eu
- www.emob.be
3.5
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service impeccable
September 1, 2018
Unprompted review
Excellent site rapide efficace rien a …
Excellent site rapide efficace rien a dire.. et le service client et top
December 20, 2017
Unprompted review
Reply from Emob
Bonjour
Merci pour votre message, ça nous fait plaisir de lire que vous êtes content.
Cordialement
Equipe Emob
Rapide simple efficace...
December 11, 2017
Unprompted review
Big warning to anyone buying furniture from emob!
Bought a office desk from here because the desk seemed good quality and that it would be delivered in 24 hours. I ordered on a saturday and selected a Monday as the delivery day. However on Monday I was rung up and told that they do not process orders over the weekend (so why even let me select the option for Monday delivery?) and that I would be recieving it the following day instead.
The next day I was emailed a timeslot of 9:45 to 12:45 and they were still late by an hour. So not only was I given a ridiculous 3 hour time slot, I had to wait an additonal hour for the item to arrive. Considering I had to take time off work to recieve this item and that the delivery cost 20 euros, this is ridiculous.
Finally now that I have built the desk, I have found the materials to be lower quality than expected and not suitable for my needs. Upon asking about their returns service I was quoted a 39 euro pickup fee for the item which is apparently a flat fee for all furniture items, so not only did I have to pay 20 euros to get it delivered initially, I now have to pay an even higher charge just to return it. Considering the desk cost 80 euros (without postage), its not even worth returning it, I'm better off just selling it.
So overall, all I can say is, just buy from somewhere else and the only reason emob is recieving 2 stars is because customer service have been kind and helpful.
October 19, 2017
Unprompted review
Reply from Emob
Hello
Delivery costs are free as from 200 euros, below 200 euros, the customer needs to pay transport costs, this is clearily indicated on our website.
Unfortunately the delivery date you could choose was wrong, this is a technical error, which we are working to resolve. This is also the reason why we called you to arrange a new delivery date.
The evening before delivery, or the morning of the delivery our customers get informed with the time indication, this is always a time slot of 3 hours (this is regularily in transport). Unfortunately transport is also depended on traffic, if there is an accident on the road, the driver can be late, this can always happen.
The return costs are indeed a fixed amount of 39 euros for every customer who wants to return furniture. On our website it is clearily indicated that the return costs are at charge of the customer.
We offer our appologies for the incovenience.
Kind regards
Team Emob
Complete order was good except one item …
Complete order was good except one item which is delayed by three weeks
October 12, 2017
Unprompted review
Supergoede service.
October 1, 2017
Unprompted review
Delivered in good time and the bed is …
Delivered in good time and the bed is great!!!
September 14, 2017
Unprompted review
Appalling services
Around end of August I ordered a bunk bed from Emob (order number 500004923) which included a combination of a bed frame, underneath drawers and 2 mattresses), the combination was attractive as it came with a discount of 5% on the overall order.
The delivery was indicated as within 24h although i was aware emob does not commit on this delivery times.
One day later I received a message from Emob support team saying that the bed frame and drawers are on their way but the mattresses are not available.
A few hours later I received the parcel in good order and called straight away the support team to investigate on the delivery of the mattresses.
Emob simply proposed to me to pay extra to get better quality mattresses! And as a "compensation" they "reduced" the extra charge...
I am calling that "taking hostage the Customer": you deliver half of your order and then you ask for more money to get the other half.
By principle I refused and ask for the reimbursement of the mattresses.
Another bad surprise was that they reimbursed only the nominal price of the mattresses, so that i would not get the 5% discount on my overall order on the bed frame...
I have now received the reimbursement but the bill is still with the 5% original discount , which means I paid more than what shows on my bill.
No need to say i dont recommend to deal with this website.
September 8, 2017
Unprompted review
Reply from Emob
Hello
Unfortunately we have a problem with the stock of our mattresses for the moment. The delivery indicated on the website was wrong, but this issue has been solved meanwhile.
You have cancelled the mattresses so we have refunded the money within the next 7 days. Our apologies for the inconvenience.
Kind regards
Emob Team
Flexible and helpful service
Flexible and helpful service. We're happy with the outcome!
July 4, 2017
Unprompted review
Excellent services
Excellent services. All the items I ordered are in good condition and quality.
June 30, 2017
Unprompted review
Emob.eu order process
EDIT: Why my feedback is referenced as written from "Plaisir de lire..." ?
In term of user experience, I have the feeling that your business is still very young and some process are in "draft" status.
For example: user facing documentation language was not in french while I've made the purchase process in french.
Also and this is my biggest complaint, the delivery was a painful process:
- must block someone at home for the complete day
- never received the email with a more precise time slot
- finally transporter never came on the date (while someone was waiting at home)
- packages were quite damaged, hopefully the pieces themselves where not
I would have preferred to pay transportation fees but have a better experience but did not had the chance to select this.
Regards,
Gilles
June 22, 2017
Unprompted review
Super great fantastic service!
Super great fantastic service!! Great follow-up!
June 21, 2017
Unprompted review
Quick and very friendly service
April 5, 2017
Unprompted review
Everything went smoothly
I ordered a bunkbed and I was contacted shortly afterwards to arrange delivery. Everything was on time, and I am happy with the product and quality.
March 23, 2017
Unprompted review
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