ordered via Leenbakker Holland a wardrope, 2.5 month ago. atfer the first communication, nothing they stoped all communication. leenbakker says the can not do anthing about is. and Emob doesnt an... See more
Company replied
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See what reviewers are saying
We ordered hallway furniture, the delivery was supposed to be in 5 weeks. Since our order 10 weeks passed. Customer service could not give us any useful answer. They are responding to our emails but e... See more
Company replied
Small and precious enterprise. Start is always difficult but most important it's a start and it can be a good one if you keep courage and be brave of those negatieve, small impulsive comments where I... See more
Company replied
Very good service by sales person at Emob showroom. The after sales service was excellent, as we had a small damage to claim. The problem was resolved immediately and, replacement part on the way.... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Mattress Store
- Outdoor Furniture Store
Written by the company
Bij Emob vind je alles wat je nodig hebt om jouw interieur volledig in te richten. Of het nu gaat om de kinderkamer, woonkamer, slaapkamer, muurdecoratie, verlichting of tuinmeubelen, wij hebben het allemaal. Ontdek ons volledige gamma en transformeer jouw huis tot een droomhuis! Bezoek onze website voor meer informatie en bekijk ons uitgebreide assortiment. Laat je inspireren door de nieuwste trends en creëer de perfecte sfeer in elk hoekje van je huis. Chez Emob, vous trouverez tout ce dont vous avez besoin pour aménager votre intérieur. Qu'il s'agisse de la chambre des enfants, du salon, de la chambre à coucher, de la décoration murale, de l'éclairage ou du mobilier de jardin, nous avons tout ce qu'il faut. Découvrez notre gamme complète et transformez votre intérieur en une maison de rêve ! Visitez notre site web pour plus d'informations et parcourez notre vaste gamme. Laissez-vous inspirer par les dernières tendances et créez l'atmosphère parfaite dans chaque recoin de votre maison.
Contact info
Deken de Bostraat 70A, 8791, Beveren-Leie, Belgium
- +3251491234
- service@emob.eu
- www.emob.be
3.5
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
June 20, 2019
Unprompted review
Communication was very bad and unkind
Communication was very bad and unkind. They also made a mistake with the payment. Also they promise to pay the amount back in a term but thet didn't I will never order a product again.
May 29, 2019
Unprompted review
Em(o)barrassing - zero stars
I think your response this morning to my comment must be a joke?
You are simply repeating your pathetic script. I would be embarrassed to offer such a reply.
"Long delivery time"? No. There was NO delivery. You failed to honour your original commitment. You then said it might be delivered in June. No specific date, even. No good to us. And even if it was, the other reviews on here confirm what is obvious. You cannot be trusted. The cancelation was forced on us by YOUR inept performance.
In the meantime, you held on to our money (several hundred Euros) as long as you could. Shameful.
But as I said earlier, the worst thing is your cowardice. You will not speak on the phone. And nor will you pass us the name of your CEO or senior representative. We have asked 6 or 8 times. Completely ignored.
You must look at your competitor companies - and weep.
May 9, 2019
Unprompted review
Very trustfull and reliable seller
Very trustfull and reliable seller, company.
Good and fast delivery.
Worth the money.
Products are from very good quality.
I will surely buy again from this superbe site and making use of their services.
20/10
March 8, 2019
Unprompted review
returned an item 2 months ago and still…
returned an item 2 months ago and still waiting for a refund. they are a fraud, stay away!
March 4, 2019
Unprompted review
Reply from Emob
Hello,
Sorry to hear that you were not satisfied with our service.
The pick up at your house was done on the 22nd of January and the article was then returned to us on the 12th of February and the refund was done last week.
Kind regards
Team Emob
Very helpfull.
February 27, 2019
Unprompted review
Delivery very late, poor service.
Delivery information at the company website on delivery times grossly inaccurate. The company takes no responsibility for the delays. Customer service provides no reliefe at all, totally useless. I do not recommend to anyone to trade with these guys. If you do see if you can avoid prepayment.
January 11, 2019
Unprompted review
Very bed service
Very bed service long waiting
Before I order I see delivery time 2 to 4 weeks bu i received after 6 weeks
January 9, 2019
Unprompted review
By far not on time
After 2 and half months I still didn’t t receive what I have ordered, although it was supposed to be in after 2 to 4 weeks. Every time I ask an update I get a respond in 24h but I have never been contacted to be inform that timing will not be according to plan. I think it s a pity.
January 8, 2019
Unprompted review
Enfant bureau
Well designed product, but some problems with the lamp.
Difficulties with the delivery with DPD, could be the damaged packaging.
Customer service of Emob profesional and surely played a key role to get the delivery completed.
January 8, 2019
Unprompted review
Good quality furniture. Delivery time estimate to be improved
Good quality furniture, but they need to improve on their time estimate when ordering in the website. We were not in a rush to get the furniture, but still had to wait 3 weeks longer than expected.
December 21, 2018
Unprompted review
Run from EMOB - 6 weeks was waiting to learn that they…
6 weeks was waiting to learn that they cannot deliver the product!!!
The payment must happen on time but the delivery has been cancelled twice: 1st October was payment done, delivery was promised in 4 weeks. On the question about the delivery, they answered something about the mistake. After repeating the question in 2 weeks, the answer came that the production will only start beginning of January. When asking to send the rest of the products, no feedback but the ordered item can be delivered as of 15th of January. Seriously, would you trust them now? Conclusion: Bad follow up on the orders, not correct information about the delivery terms on the site. Say it honestly: 3 months waiting or we cannot deliver.
Advise: do not order anything via this company - cannot be trusted.
Upd: No, no. We are today 20st November. The notification that the desk cannot be delivered was sent on the 16th of November - this is not 2 weeks as you say below. Please do not lie. Bad service, No refund. Lost time.
November 20, 2018
Unprompted review
Reply from Emob
Hello,
Our apologies for the delay. The desk was announced as back in stock in our warehouse, unfortunately when they were preparing your order, it seemed that the desk wasn't available. Then we informed with our manufacturer to know if they could deliver us quickly a new batch of desks. But they informed us at that moment, that the production wasn't finished yet. This information has been send you by mail two weeks ago on the 8th of November, and then we asked you if you wanted to wait or if you wanted to cancel the order.
You asked us to cancel the order last week, so we canceled the order and the refund has already been done this morning.
Kind regards
Team Emob
Delivery person did not help
the delivery person did not want to help with getting the packages in the house. They just left it in front of the building and drive away.
Very rude.
September 28, 2018
Unprompted review
Reply from Emob
Hello,
Our apologies for this inconvenience. The driver needs to deliver the packages after the first door, so he needs to put them in the hallway or in the garage. We will discuss this matter with our transport company.
We hope that besides this issue, you are happy with your order
Kind regards
Team Emob
great and very quick service
great and very quick service ! I'll recommend it to my friends
September 7, 2018
Unprompted review
Quick delivery and cheap
I bought an adjustable bed 90x200 cm for my son. It was not easy to find that size in other webshops.
The price is reasonably cheap and it was delivered the day after I made the order.
September 4, 2018
Unprompted review
purchase of our new bed on Emob!
The product we wanted to buy was cheaper on Emob than anywhere else. The website was easy to use and the delivery of the product was on time and intact. Excellent service.
September 3, 2018
Unprompted review
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