eModels Reviews 

324
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

What a complete joke I have been waiting for my order for weeks. No updates I have to message them any new about my order just get told no not sent yet. I have never ever waited weeks for a bottle of... See more

Rated 5 out of 5 stars

I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called... See more

Rated 5 out of 5 stars

I recently experienced an issue with a pair of plastic modelling nippers I had purchased from E- Models at the Telford show last November. After exchanging a few pleasant e-mails with James, the i... See more

Rated 5 out of 5 stars

My delivery got misplaced by royal mail so I contacted customer service and they were excellent, very friendly and helpful. They even sent my order on a next day delivery to make up for the error (whi... See more

Company details

  1. Boat Dealer

Written by the company

UK Model Hobby Store based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

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No recent history of asking for reviews

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4.5

All reviews

(324)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest

Honest, helpful professional staff advice. Great product range, prices, postage & packaging all 1st class .
1 stop shop for me. Thanks, Gents.

June 16, 2025
Unprompted review
eModels logo

Reply from eModels

Thank you so much for your fantastic review! We’re really glad to hear that you’ve had such a positive experience with our team and that our range, prices, packaging, and service have all hit the mark for you.

It means a lot to know we’ve become your one-stop shop.
Thanks again for your support — we really appreciate it!

Rated 5 out of 5 stars

superb customer service

had a problem with a set of nippers that was resolved quickly with absolutely no hassle , great communications, overall a very professional company to deal with and can't recommend them highly enough

June 3, 2025
Unprompted review
eModels logo

Reply from eModels

Thank you so much for your great review! We're really glad we could resolve the issue with your nippers quickly and without any hassle. Clear communication and professional service are really important to us, so it’s wonderful to hear that this came through in your experience.

We truly appreciate your recommendation and look forward to helping you again in the future!
Thanks for choosing eModels.

Rated 5 out of 5 stars

Tracks

Very helpful, brilliant service, highly recommended, couldn't fault them, in future will be buying more model's and paints from them again

May 13, 2025
Unprompted review
eModels logo

Reply from eModels

Thank you so much for your great review! We’re really pleased to hear you found our service helpful and brilliant. Your recommendation means a lot to us.

We look forward to helping you again with more models and paints in the future — thanks for choosing eModels!

Rated 5 out of 5 stars

A lesson in customer service!

Having ordered a model kit from eModels the circumstance changed and I found I no longer needed the kit. A quick message via their on line comments page, sent on a bank holiday, had a reply within hours cancelling the order. I was refunded on the next working day and the money back in my account within 24hrs.
Now that's what I call customer service! Keep it up eModels cos I'll be back!

May 4, 2025
Unprompted review
eModels logo

Reply from eModels

Thank you so much for your fantastic review! We're really glad we could help you quickly, even over a bank holiday. Cancelling orders and processing refunds promptly is all part of the service we aim to provide, so it’s great to hear everything went smoothly for you.

We truly appreciate your kind words — and we look forward to welcoming you back whenever you’re ready!

Rated 5 out of 5 stars

faster than a moving bullet

emodels.co.uk are unique in my experience for their speed of delivery and combine this with an impressive product range and professional packaging to deliver items in good order. They are unquestionably my number one go-to for modelling materials.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Your true home for all your hobby needs!

James and his team have been my go to place for years and their continued excellence at every step of the journey makes me feel so happy! Things are flawlessly and safely packaged, prices are simply incredible, the selection available is amazing and the whole team are a shining example of how to provide incredible customer care!
Thank you for being epic!!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

a big thumbs up to James and the team.

a big thumbs up to James and the team.
had a mix up with delivery/collection, most likely my fault.
but the team resolved the issue buy sending the parcel for free!
well i tried another company first (sorry guys) and there site regarding delivery was/is misleading so i ended up getting outstanding service from E Models.
will definitely be my first stop from now.
again Big Thumbs UP!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, Super fast delivery!!

Excellent service from the people of eHobby / eModels!! Fast to reply to emails and my brand new Losi Promoto SM arrived the next day!! Will use again for my next RC!!! 5 out of 5 from me 😀

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

My order arrived very quickly and in perfect condition. Definitely wonderful service from emodels. I can recommend Emodels for both their products and their friendly services.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

eModels What can one say.......

This shop is one of the best model shops I know, they have a tremendous range of kits paints and accessories aimed at the model maker and go out of their way to help in any way they can. At the age of 83 I have been modelling for many years and if there is anything I need my first stop is eModels. They can be congratulated as one of the best!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

New customer

New customer. Recently visited for the first time. Spoke with Richard who was excellent and highly knowledgeable with plenty of useful modelling and crafting tips. Bought plenty of items I've never been able to purchase elsewhere. One item ordered on delivery was unavailable at time of dispatch so Richard generously organised sending another item of my choice and waived the slightly extra cost. Will definitely be purchasing from emodels again soon and recommend a visit to the store for the invaluable help and advice on all things modelling.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have been using eModels for the last few years and cannot recommend them highly enough. A great selection of products from all of the tops suppliers, as well as some lesser known suppliers. I have found them to be more competitive on pricing than other online stores and their customer service and support is second to none. I have not been disappointed to date and would highly recommend them.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

Ordered a traxxas rally from these guys richard helped out a lot went above and beyond to sort out the car i got really helpfull guy always had time to assist would 100% recommend

January 27, 2025
Unprompted review

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