What a complete joke I have been waiting for my order for weeks. No updates I have to message them any new about my order just get told no not sent yet. I have never ever waited weeks for a bottle of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called... See more
I recently experienced an issue with a pair of plastic modelling nippers I had purchased from E- Models at the Telford show last November. After exchanging a few pleasant e-mails with James, the i... See more
My delivery got misplaced by royal mail so I contacted customer service and they were excellent, very friendly and helpful. They even sent my order on a next day delivery to make up for the error (whi... See more
Company details
Written by the company
UK Model Hobby Store based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock
Contact info
emodels, ST3 5BW, Unit 4, Mossfield Road, United Kingdom
- 01782409314
- sales@emodels.co.uk
- www.emodels.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest
Honest, helpful professional staff advice. Great product range, prices, postage & packaging all 1st class .
1 stop shop for me. Thanks, Gents.

Reply from eModels
superb customer service
had a problem with a set of nippers that was resolved quickly with absolutely no hassle , great communications, overall a very professional company to deal with and can't recommend them highly enough

Reply from eModels
Tracks
Very helpful, brilliant service, highly recommended, couldn't fault them, in future will be buying more model's and paints from them again

Reply from eModels
A lesson in customer service!
Having ordered a model kit from eModels the circumstance changed and I found I no longer needed the kit. A quick message via their on line comments page, sent on a bank holiday, had a reply within hours cancelling the order. I was refunded on the next working day and the money back in my account within 24hrs.
Now that's what I call customer service! Keep it up eModels cos I'll be back!

Reply from eModels
Absolute delight to deal with
Absolute delight to deal with, straight to it with no mess, professional and friendly manner
Excellent respose to delivery request
Expedited my order rapidly at extra cost to themselves to satisfy a urgent delivery birthday date.
FTX Bugsta RTR 1/10th Scale 4WD Electric Brushless Off-Road Buggy
I bought: FTX Bugsta RTR 1/10th Scale 4WD Electric Brushless Off-Road Buggy. Delivery was fast, came well packaged, and omg i was not dissapointed, this thing is a beauty. only wish id gone with brushless version first, rapid is an understatement. Very happy customer, cant wait to put beefed up battery in
faster than a moving bullet
emodels.co.uk are unique in my experience for their speed of delivery and combine this with an impressive product range and professional packaging to deliver items in good order. They are unquestionably my number one go-to for modelling materials.
Can't fault emodels.co.uk
Can't fault emodels.co.uk. Great Service and prompt delivery. The first website I visit for my hobby.
Your true home for all your hobby needs!
James and his team have been my go to place for years and their continued excellence at every step of the journey makes me feel so happy! Things are flawlessly and safely packaged, prices are simply incredible, the selection available is amazing and the whole team are a shining example of how to provide incredible customer care!
Thank you for being epic!!
Great experience
Great experience . Good communication and fast shipping .
Really a good deal. Great and friendly transaction. Great team
a big thumbs up to James and the team.
a big thumbs up to James and the team.
had a mix up with delivery/collection, most likely my fault.
but the team resolved the issue buy sending the parcel for free!
well i tried another company first (sorry guys) and there site regarding delivery was/is misleading so i ended up getting outstanding service from E Models.
will definitely be my first stop from now.
again Big Thumbs UP!
Excellent service, Super fast delivery!!
Excellent service from the people of eHobby / eModels!! Fast to reply to emails and my brand new Losi Promoto SM arrived the next day!! Will use again for my next RC!!! 5 out of 5 from me 😀
Excellent service
My order arrived very quickly and in perfect condition. Definitely wonderful service from emodels. I can recommend Emodels for both their products and their friendly services.
eModels What can one say.......
This shop is one of the best model shops I know, they have a tremendous range of kits paints and accessories aimed at the model maker and go out of their way to help in any way they can. At the age of 83 I have been modelling for many years and if there is anything I need my first stop is eModels. They can be congratulated as one of the best!
New customer
New customer. Recently visited for the first time. Spoke with Richard who was excellent and highly knowledgeable with plenty of useful modelling and crafting tips. Bought plenty of items I've never been able to purchase elsewhere. One item ordered on delivery was unavailable at time of dispatch so Richard generously organised sending another item of my choice and waived the slightly extra cost. Will definitely be purchasing from emodels again soon and recommend a visit to the store for the invaluable help and advice on all things modelling.
Highly Recommended
I have been using eModels for the last few years and cannot recommend them highly enough. A great selection of products from all of the tops suppliers, as well as some lesser known suppliers. I have found them to be more competitive on pricing than other online stores and their customer service and support is second to none. I have not been disappointed to date and would highly recommend them.
Great shop
Ordered a traxxas rally from these guys richard helped out a lot went above and beyond to sort out the car i got really helpfull guy always had time to assist would 100% recommend
Absolutely BRILLIANT SERVICE will…
Absolutely BRILLIANT SERVICE will certainly use again nothing a problem :-)
Always a pleasure to do business with…
Always a pleasure to do business with nothing is too much trouble and always ready to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







