EMP ONLINE ESPAÑA Reviews 1,589

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The delivery was fast considering the distance. The items were packed nicely and everything was in order. The items I purchsed were as described and they all fitted and looked good - that's a first fo... See more

Rated 5 out of 5 stars

Quality of the T-shirts is great. Comunicaron and updates great. Speed of delivery was great. Amazing!!

Rated 4 out of 5 stars

Good products. Delivery was over the estimated time by 4 days. Suprise box t-shirt well under size compared to all the other t-shirts. Gives the feeling that this was known and may have been the reaso... See more

Rated 5 out of 5 stars

I ordered 2 long-sleeved t-shirts and I am very happy with the received products. The t-shirt fabric is very thick, it will not stretch and get out of shape easily. I can notice the quality difference... See more

Company details

  1. Events & Entertainment

Written by the company

¡Productos exclusivos, gran selección, precios bajos y envío rápido en EMP! Mujeres y Hombres · Artículos Oficiales · Asistencia al cliente Marcas: Star Wars, Harry Potter, Marvel, DC Comics, Walt Disney, Brandit, Gothicana


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Fast delivery

Fast delivery. Product of good fabrics and sewing. Generally, it matches my expectations. The only "but" is that S size is a bit wider than I thought.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality products

I ordered 2 long-sleeved t-shirts and I am very happy with the received products. The t-shirt fabric is very thick, it will not stretch and get out of shape easily. I can notice the quality difference between 5€ t-shirts and these from EMP (which cost much more but are worth it in the long run).

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Bad information. Bad service. Shameful

Bad information. Disappointing experience
Can´t cancel an order even before it´s sent. The only option in the FAQ section is to send it back, with the cost covered. I spoke to client support, and they said I could refuse the package at delivery (that info isn't anywhere to be found). I explained that I have no option, and they just kept repeating that it´s what it says on their website.
In my case, it was a valuable item, and I was not confident enough to do anything without a proper follow-up.
I think the customer should be able to cancel an order, at least before it's sent, and if not, should not be charged for returning the item
I've purchased other items before, but I don't think I´ll do it again
To add a last detail, the reimbursement total is only the price of the Item and does not include the shipping that was paid when I ordered the item, so I'm paying the shipping to me and the shipping for the devolution. A very shameful behaviour

November 24, 2025
Unprompted review
EMP ONLINE ESPAÑA logo

Reply from EMP ONLINE ESPAÑA

Lamentamos la experiencia que describe. Nuestro almacén es totalmente automatizado y, por ello, los pedidos comienzan a procesarse de inmediato, lo que impide su cancelación una vez realizados. Aun así, siempre puede rechazar el paquete en la entrega; en ese caso, volverá a nuestras instalaciones sin ningún coste adicional para usted.

Sentimos la confusión respecto a esta información y revisaremos nuestras indicaciones para que resulte más clara.

Si necesita alguna aclaración más puede contactar con nosotros al email: mailbox@emp-online.es

Rated 5 out of 5 stars

Plus a Halloween sticker!

The delivery was fast considering the distance. The items were packed nicely and everything was in order. The items I purchsed were as described and they all fitted and looked good - that's a first for internet clothes shopping for me! No returns! The quality of the items was good. Nice material. Plus I got a Halloween Sticker. Thanks! I will shop here again

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed
Frustrated
Very Small Tshirt… this is not an M
Very Bad!!!

February 3, 2025
Unprompted review
EMP ONLINE ESPAÑA logo

Reply from EMP ONLINE ESPAÑA

Thank you for your feedback. We're sorry that the T-shirt did not fit as expected. On our website, you can check the size measurements before placing an order, as sizes may vary depending on the supplier. If you would like to return the item, you can do so through the returns portal on our website. If you have any questions, feel free to contact us at mailbox@emp-online.es

Rated 3 out of 5 stars

Despiste of the flat/floor number and…

Despiste of the flat/floor number and door is requested at the moment of ordering, then that information is missing in the delibered package so the postman is unavailable to know who or where to deliver the package.

January 22, 2025
Unprompted review
EMP ONLINE ESPAÑA logo

Reply from EMP ONLINE ESPAÑA

Hola Alberto,
Le informamos que si falta algún dato en la dirección y Correos no puede entregarlo, nos avisan y nosotros nos ponemos en contacto con los clientes para completar la dirección para que pueda ser entregado. No sabemos qué ha podido pasar en su caso, pero con el seguimiento de Correos se puede detectar la incidencia y solucionarla rápidamente. Si tiene alguna duda, aclaración o podemos ayudarle en algo, puede ponerse en contacto con nosotros a través de nuestro email mailbox@emp-online.es.
Muchas gracias por su valoración.
Un saludo.

Rated 5 out of 5 stars

So great!

So great!! It arrived perfectly as usual. i love to buy at EMP.
The only think that i would like to change it is the problem with the sizes, i asked or an M in one item and it is too big, i am not going to change it because if i got to pay the shipment and ask the change it is going to be more expensive to me...sometimes, even ith the measurements on the web the sizes are not accurate.Beware with that

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. I ordered some clothing as a gift but their app changed the address on the last second and I did not realize.

I immediately sent them a message to change the delivery address, but because there was a Saturday, there was no response. on Monday I contacted them again but they told me it was too late to change the address.

No gift, no money. I have to contact my credit card company and chargeback as they do not offer any solutions.

I will never ever buy again from them. They just lost a customer

September 21, 2024
Unprompted review
EMP ONLINE ESPAÑA logo

Reply from EMP ONLINE ESPAÑA

Dear [Customer's Name],

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with your recent order.

Once an order is placed, we are unable to change the delivery address directly. However, if you contact us as soon as the order is accepted by Correos, we can request a change of address with them. This would allow us to help ensure your order reaches the correct location.

We understand how important it is for gifts to arrive on time and appreciate your understanding. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at [contact email or phone number].

Thank you for your patience, and we hope to serve you better in the future.

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