EMP ONLINE ESPAÑA Reviews 

1,658
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The delivery was fast considering the distance. The items were packed nicely and everything was in order. The items I purchsed were as described and they all fitted and looked good - that's a first fo... See more

Rated 5 out of 5 stars

Excellent quality, great prices, and very fast delivery. I’m very happy with my purchase and would highly recommend.

Rated 4 out of 5 stars

Good products. Delivery was over the estimated time by 4 days. Suprise box t-shirt well under size compared to all the other t-shirts. Gives the feeling that this was known and may have been the reaso... See more

Rated 5 out of 5 stars

I ordered 2 long-sleeved t-shirts and I am very happy with the received products. The t-shirt fabric is very thick, it will not stretch and get out of shape easily. I can notice the quality difference... See more

Company details

  1. Events & Entertainment

Written by the company

¡Productos exclusivos, gran selección, precios bajos y envío rápido en EMP! Mujeres y Hombres · Artículos Oficiales · Asistencia al cliente Marcas: Star Wars, Harry Potter, Marvel, DC Comics, Walt Disney, Brandit, Gothicana


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,658)

364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience

Horrible experience. I ordered some clothing as a gift but their app changed the address on the last second and I did not realize.

I immediately sent them a message to change the delivery address, but because there was a Saturday, there was no response. on Monday I contacted them again but they told me it was too late to change the address.

No gift, no money. I have to contact my credit card company and chargeback as they do not offer any solutions.

I will never ever buy again from them. They just lost a customer

September 21, 2024
Unprompted review
EMP ONLINE ESPAÑA logo

Reply from EMP ONLINE ESPAÑA

Dear [Customer's Name],

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with your recent order.

Once an order is placed, we are unable to change the delivery address directly. However, if you contact us as soon as the order is accepted by Correos, we can request a change of address with them. This would allow us to help ensure your order reaches the correct location.

We understand how important it is for gifts to arrive on time and appreciate your understanding. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at [contact email or phone number].

Thank you for your patience, and we hope to serve you better in the future.

Rated 4 out of 5 stars

Good product design, slow delivery

Good products. Delivery was over the estimated time by 4 days. Suprise box t-shirt well under size compared to all the other t-shirts. Gives the feeling that this was known and may have been the reason for the price. Disappointing to see that the return postage on this item must be covered by me. Clothes prices from this site are high enough to cover returns.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing timing

It was awesome that at the point I was doing the payment process, it gave a me an ETR for shipping, to my surprise, the package came just at the time you mentioned in the website.

March 15, 2024
Unprompted review
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