Update 18/06/25: The problem discussed below has been resolved and I’m adjusting my rating accordingly. items are good quality and if you are not in a hurry then it is all good. I ordered tw... See more
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Review summary
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Reviews shaping this summary
I would give 5* but my initial order taken over the phone wasn’t acted upon. Re ordered when phoned to ask what was going on and my mini medals arrived in good time and beautifully mounted
Company replied
Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Company details
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
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Excellent service and kept informed all…
Excellent service and kept informed all the way through.
January 20, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Product excellent
Product excellent, however having purchased previously with no time delays on delivery unfortunately this one took over 6 weeks due to paper for certificate being out of stock.
January 22, 2026
Reply from Empire Medals Ltd
Thank you for your feedback—we’re really pleased to hear you’re happy with the product.
We’re very sorry for the delay on this occasion. Unfortunately, we experienced an unexpected stock issue with the paper, which impacted our usual turnaround times. We understand how frustrating this must have been, especially given your previous experience with us.
We’re working to ensure this doesn’t happen again and appreciate your patience and continued support.
Quality service and choice
I have been looking for a good medal display case for ages. The quality and choice of a backboard in the colours of your serving corp/regiment makes these a more suitable way to display your medals. Service from order to delivery was excellent.
January 22, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
The finished medal mounting looks…
The finished medal mounting looks great, all cleaned and great service. Timescale was a little long but was over xmas period so cant fault that!
January 21, 2026
Reply from Empire Medals Ltd
Thank you for your kind feedback—we’re really pleased to hear you’re happy with the finished medal mounting and the service provided.
We appreciate your understanding regarding the timescale over the Christmas period, as it can be a particularly busy time for us.
Thanks again for your support, it means a lot.
Customer Service
Initial order not of satisfactory quality but good Customer service sent replacements quickly and with no quibble.
January 19, 2026
Reply from Empire Medals Ltd
Thank you for your feedback, and we’re sorry that the initial order didn’t meet the expected standard.
We’re really pleased to hear that our customer service team was able to resolve the issue quickly and to your satisfaction.
Your comments are appreciated and help us continue to improve both our products and service.
the medal i ordered was very well made…
the medal i ordered was very well made and sent in good pacageing
January 21, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Great job replacing my daughter’s medal.
Empire Medals did a great job replacing my daughters medal. It came in good time and looks amazing. I will definitely be using them again and would recommend them to anyone.
January 21, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Nice looking miniature medal
Nice looking miniature medal, took them longer than was normal as over xmas, i understood snd was kept in the loop after asking to be kept updated they did
January 21, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
They brought my dad’s medals back to life .
They brought my dad’s medals and memories back to life . They have been beautifully presented and will display them forever .
January 20, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Have used Empire for a number of years…
Have used Empire for a number of years without any issues but for some reason, on this occasion the service was extremely slow (waited nearly 3 months) and the communication was nonexistent unless I chased. Will be looking into other providers next time.
January 20, 2026
Reply from Empire Medals Ltd
Thank you for your continued support over the years—it really does mean a lot to us.
We’re very sorry to hear that your most recent experience didn’t meet the standard you’ve come to expect. A delay of this length, along with the lack of communication, is not acceptable and we completely understand your frustration.
We’re currently reviewing what caused this to ensure it doesn’t happen again, particularly around both turnaround times and keeping customers informed.
We do hope we’ll have the opportunity to restore your confidence in us in the future.
Responded quickly to queries and…
Responded quickly to queries and informed me of due delivery.
January 20, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent - definitely recommend
So pleased with the result Quicker than promised delivery. Well packed. Excellent definately recommend
January 20, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Well cuffed with the ribbon bar
Well cuffed with the ribbon bar. Will be getting some few more in the very near future. Many thanks.
January 19, 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Great Service
October 20, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent work done
I found some medals in an old purse belonging to my late wife. I established that they belonged to her late uncle. They were dirty and had no ribbons attached. I sent them off to Empire Meals and received them back on Christmas Eve. They had been cleaned, had new ribbons attached and they were framed so that they could be put on display. Excellent work by empire Medals
December 23, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent company
June 18, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Horrendous service - Credit Card dispute ongoing
I ordered several non-personalised medals for a Christmas present on the 1st of December. The total of this order came to over £160. Empire Medal's website mentioned they usually ship between 7-14 days.
On the 17th of December I raised a ticket on their website asking for an update. No reply.
On the 18th, I reached out to their facebook page. No reply.
Christmas came and went, no sign of any dispatch or reply to my tickets. I noticed reading other reviews here that they can very slow to dispatch, however this is usually on personalised ordered, which mine was not.
On the 29th of December I found several other companies who would be able to fulfil my order and were keen for my business. At that point I sent an email to Empire medals asking to cancel my order. As the items hadn't dispatched I was well within my consumer rights to do so.
4 days after this email I had an automated reply from Empire Medals stating my order had been shipped. I waited. 3 days later the courier still stated they had not recieved the items. I followed this up with a final email to Empire Medals requesting a full refund. No reply.
I have now had to start a dispute with my credit card provider to reclaim my funds. I've been online shopping for well over 10 years and I never come across such poor customer service.
At the time of this review I ordered my medals 36 days ago I still have not received a single reply from Empire Medals aside from automated responses stating they'll get back to me.
If you do decide to go with this company, i highly recommend you secure your purchase with a credit card (over £100 value)
I for one, will not be attempting to use their services again.
December 1, 2025
Unprompted review
Reply from Empire Medals Ltd
We’re very sorry to hear about your experience and the frustration this caused.
This is not the level of service we aim to provide, particularly in relation to communication and order handling. We fully understand how disappointing this must have been, especially given the timing around Christmas and the lack of response to your attempts to contact us.
We’re pleased this has now been resolved, but we recognise that the overall experience fell well short. We are reviewing what happened to improve both our processes and communication going forward.
Thank you for your feedback—it’s taken seriously and helps us improve.
Good clear instructions to order…
Good clear instructions to order medals. The only criticism is the long length time from ordering and receiving.
December 20, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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