I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... See more
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Review summary
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Reviews shaping this summary
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... See more
Company replied
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... See more
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Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out... See more
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Company details
Award winning customer service from EmployeeVoucher.co.uk
Written by the company
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
5.0
Excellent
957 reviews
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I was able to get my employee voucher…
I was able to get my employee voucher with no fuss. Thank you.
May 7, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for supporting us with a 5 star rating! Best wishes, John Grose Customer Service
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Super service from the sales person
Super service from the sales person. Very responsive to questions. No pressure and gave me the time to decide what I wanted within my price range and feature requirements. I personally collected the car even though I was nearly 200 miles away. Extremely competitive on price.
March 31, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Excellent service and really good deal
March 31, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s wonderful to hear that you had a great experience with us here at John Grose. Thank you so much for supporting us with a 5 star review. We hope to welcome you back again in the future! Best wishes, John Grose Customer Service.
Brilliant dealers
Easy to deal with. They get to know their customers.
Knowledgeable team.
March 21, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Excellent people
March 25, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Fabulous service
The whole experience was good, we were kept upto date with progress, we decided to collect the car as I needed it quickly. We travelled from Derby to Woodbridge to collect it. We were picked up from the train station, the car was ready and we were given all the relevant information. Special mention to Stuart he was great throughout the process.
March 7, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Stuart. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Ford Puma
John Grose Ford kept me informed every step of the way during the leasing contract of my new Ford Puma. All staff at the dealership were courteous & friendly on the telephone too. Happy with the experience.
March 12, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Faultless sales and delivery …
Extremely helpful salesman did everything I asked and the Ford credit application was simple all paperwork came through efficiently and everything explained perfectly could not fault anything will definitely be back!
March 8, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Excellent customer service from Jack…
Excellent customer service from Jack Keeling as always , very pleased with the service, delivery and after service contact .. 5 stars 🌟
March 10, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Jack, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
The change in vehicle caused delays.
February 26, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to post your review. If you have any suggestions on how we can improve our service please feel free to contact us directly. Best wishes, John Grose Customer Service.
What a great dealership
What a great dealership, Ryan Goldsmith from Sales was excellent providing a world class service.
I purchased my 5th car from John Grose and will continue to buy others.
April 9, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Great to deal with Ryan at Woodbridge…
Great to deal with Ryan at Woodbridge again. Worked with me to get the best car for me at the best price. All aspects of buying, from initial request to handover were 5 stars.
March 3, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Good service.I always feel that they…
Good service.I always feel that they try their best to give me a good price.
April 9, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
New car deal
After ringing rates in grays and got no reply from them I phoned John grose and spoke to Stuart Morgan, he sorted out the car we wanted and the deal over the phone and helped us with all the technical issues we had with no problems, great service and I’m just waiting till my car is up for its renewal and I’ll be in touch.
January 13, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Stuart Morgan, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
Friendly Reception
We had a very friendly reception from the salesman and later the manager came over to introduce himself. We were happy with the deal for our trade in and John Grose had a good range of vehicles in stock so we were able to collect our new Puma ST early in March.
March 3, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
We had a friendly and helpful sales…
We had a friendly and helpful sales person who saw us through the whole process. Nothing was too much for him. He contacted us through the process and after taking delivery of the car. He is someone I would return to when our Options car is due to be replaced. A great experience.
January 23, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
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