I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... See more
Company replied
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... See more
Company replied
Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out... See more
Company replied
Company details
Award winning customer service from EmployeeVoucher.co.uk
Written by the company
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
5.0
Excellent
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from James very…
Excellent service from James very helpful and knowledgeable
May 8, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with James, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
car had damage paint work to front bumper
car had damage pa0it work to front bumper which i did not see on picking up the new car. Phoned dealer but was told because i signed as seen car was ok. i only seen the mark on the bumper after i got home you were not going to fix this. As an ex ford employee and have purchased and family members over 20 new vehicles over the last 20 years i am very disapointed with the outcome of the complaint. This was the first time i have purchased a car through you dealerships
May 10, 2025
Reply from EmployeeVoucher.co.uk
Dear Mr Jones, we’re aware that you have spoken with the Sales Manager regarding your vehicle, and we do empathise with your situation.
We understand how disappointing it must be to have damage to the vehicle soon after collecting it. We can assure you that there is a robust and thorough handover process in place to detect any issues ahead of vehicle’s collection and that these checks were in place with your purchase.
On this occasion the car was checked by the Sales Executive and the Sales Manager as well as being signed off by yourself before you left the dealership.
Kind regards, John Grose Customer Service Team.
Exceptional
Stuart and Shaun at John Grose Woodbridge are both highly focused on meeting their customer needs and building a long term relationship. While small Woodbridge is an exceptional car dealer that goes above and beyond for its customers. Can’t recommend the team there highly enough.
May 17, 2025
Reply from EmployeeVoucher.co.uk
Thank you for your review. It's wonderful to hear that you enjoyed your visit. We will pass on your compliments to the team. Best wishes John Grose Customer Service.
Great service from a knowledgeable John gross fords…
Great service from a knowledgeable salesman who kept us well informed of the time frame up to delivery.
Well done Terry Harvey
May 24, 2025
Reply from EmployeeVoucher.co.uk
Its wonderful to hear that you enjoyed your visit. We will pass on all compliments onto Terry. We appreciate that you took the time to write a review. Best wishes John Grose Customer Service.
I’ve been buying cars from Alex Read at…
I’ve been buying cars from Alex Read at John Grose for years — he’s honest, helpful, and always goes the extra mile. The whole dealership is great too. Highly recommend!
April 28, 2025
Reply from EmployeeVoucher.co.uk
We are glad to hear that you have enjoyed your service here at John Grose and that you have had many good experiences with us. Best wishes John Grose Customer Service.
Great Salesman
James, the salesman, was extremely helpful and knowledgeable about the car I wanted to purchase. He made the purchase experience very enjoyable.
May 31, 2025
Reply from EmployeeVoucher.co.uk
Its Great to hear that you have a good time hear at John Grose. We will pass on all compliments onto James and hope to see you soon. Best wishes John Grose Customer Service.
2025 Ford Puma
The buying process was easy even for me doing it, signing all the forms from the emails.
It took a lot of the stress away and made it a pleasant experience.
March 21, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for taking the time to leave us this brilliant 5 star review! We are glad to hear that you had a fantastic handover with us at John Grose. Best wishes, John Grose Customer Service.
Ford Puma Order
Jack from John Grose was helpful, attentive and listened to what I wanted.
The order and payment was easy
Collection was very easy and the Handover was very good
All In all excellent service was given
April 17, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your 5 star rating and review of John Grose. Your comments are a delight to read and we will forward your feedback to our team. Happy driving in your new car! Best wishes, John Grose Customer Service.
James Honeywell was extremely helpful
James Honeywell was extremely helpful, knowledgable and professional throughout the process
May 10, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to James. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Very easy to deal with no pushy sales
Very easy to deal with no pushy sales. Matt was really helpful when I needed a car in a hurry. Would recommend especially through the Ford Privilege scheme.
April 22, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Great experience with John Grose Woodbridge
So easy to use employee vouchers with John Grose Woodbridge, everything set up over the phone at times convenient to me, able to collect the car on a date that worked for me. 100% recommend.
March 22, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Ford Puma
Stuart Morgan salesman at John Grouse Ford was very helpful and made my Ford Puma deal very easy and stress free experience
April 4, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
The salesperson Jack Keeling was very…
The salesperson Jack Keeling was very knowledgeable and helpful spent time with us showing us the new features on the car and very patient with us older folk. A real asset to John Grose and Ford motor company
April 4, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your kind words about Jack and your experience with us at John Grose. We will pass these comments along to Jack and if you have any other queries then please don't hesitate to get in touch. Best wishes, John Grose Customer Service.
Great service
Alex was amazing from very first phone call. Everything went like clockwork.
March 29, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Outstanding Customer Experience
Just bought our 4th car from John Grose at Woodbridge, the whole experience is first class, from initial enquiry to quotation, ordering and delivery was amazing.
The attention to detail and friendly atmosphere is a welcome change from some other ford dealerships.
If you are looking for a great new car shopping experience then call in here.
March 28, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Always a great service ✅
Ryan and the team make buying a new car and selling the old one so easy.
He keeps you informed leading up to delivery and his after sales care is second to none. Thanks everyone. (Fourth time I have used John Grose (and Ryan) as a car dealer and they have always been amazing)
April 1, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
A second purchase from John Grose…
A second purchase from John Grose dealer in Ipswich.
Another great experience.
Highly recommend.
March 27, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Exemplary service but Dealership at risk of closure.
This is our 7th new Ford from John Grose, Woodbridge.
As ever the service given by the small team at this location was exemplary.
Prior to 2011 (our first purchase from Woodbridge), we always dealt with Potters of Framlingham - later taken over and subsequently closed down by John Grose.
If our information is now correct I.e. that you will be withdrawing new car sales from the Woodbridge branch , possibly later this year, then I’m afraid this car could be our last Ford.
We, like so many of the older generation, value the ‘personal’ interaction given by smaller Dealerships as apposed to the ‘Superstore’ impersonal setups !
We are aware that Ford Motor Company are the reason for closing down these small Dealerships - they need to listen to their loyal customers before their market share slides any further !
March 31, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your review and 5 star rating, the team at our Ipswich store are all friendly and lovely people who would be eager to meet you and to discuss your needs if you ever needed a new vehicle so do keep us in mind. Best wishes, John Grose Customer Service
This is my 7th Ford from John Grose and…
This is my 7th Ford from John Grose and i always feel that i am a valued and important customer
March 29, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We thank you for your continued custom and support with your review! Best wishes, John Grose Customer Service
Buying my vehicle from John Grose was…
Buying my vehicle from John Grose was an easy pleasant experience. I was not local to the branch and made the sale over the telephone with no problems. Helpful staff would definitely buy another vehicle from them.
April 26, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience purchasing your new car, congratulations! We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.