I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... See more
Company replied
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... See more
Company replied
Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out... See more
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Company details
Award winning customer service from EmployeeVoucher.co.uk
Written by the company
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
5.0
Excellent
957 reviews
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Ford Puma MHEV ST-line
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful and always asking is there anything else they can do. Even got delivered to the door in South Wales. Best customer service I've had with cars without a doubt. Highly recommend!!
August 28, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Very helpful
August 22, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
James was outstanding
The sale rep was brilliant helped me all the way,many thank once again James,john grouse was once again top with their service
September 6, 2025
Reply from EmployeeVoucher.co.uk
We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Easy to arrange and negotiate vehicle…
Easy to arrange and negotiate vehicle purchase. No complications.
August 27, 2025
Reply from EmployeeVoucher.co.uk
Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Kuga 2025 titanium x blk
Nice and easy process, good customer care, very helpful with any questions and willing to offer help after picking up car if required, would add this was the case with others within the showroom, thank you.
August 1, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for leaving this great feedback, let us know if there is anything else we could have done. Best wishes, John Grose Customer Service.
Great experience
Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out. Stuart was straight to the point and I truly felt like a valued customer.
July 30, 2025
Reply from EmployeeVoucher.co.uk
Hi Ash. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Stuart, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
Great experience with Jack at John…
Great experience with Jack at John Grose . Ordered a new car and within 2 weeks picked it up . Process was very easy and handover was smooth with no problems . Overall great experience.
July 29, 2025
Reply from EmployeeVoucher.co.uk
Hi Andrew. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to Jack. Best wishes, John Grose Customer Service.
Ryan kept me informed from the…
Ryan kept me informed from the beginning of ordering my car till the delivery of it .
July 26, 2025
Reply from EmployeeVoucher.co.uk
Hi Tina. Thank you for sharing your 5-star review with us. We are very happy Ryan could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Excellent service provided Ryan
Excellent service provided Ryan . Kept me informed day by day on become delivery.
July 25, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Buying a new car at John Groce
Very simple experience. No faff or hassle. So straightforward.
July 17, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Very professional keeping you informed…
Very professional keeping you informed at every step.
June 21, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
It took a long time but love it!
It took a long time for my order to be built and over staff changes. I finally got my new car and I am very pleased with it
June 25, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We're so glad you're enjoying your new car! Thank you for visiting us and we're only a phone call away should you need anything. Best wishes, John Grose Customer Service.
Face to face service of dealership is…
Face to face service of dealership is excellent. We don’t go anywhere else.
June 16, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review and positive feedback. The team here at John Grose are thrilled by your feedback and are proud to be thought of so highly. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
New Car Purchase
Great service from James Honeywood. Was patient and caring in meeting our financial needs to make sure deal was right for us. Always provided updates on delivery timelines and kept us informed and always returned our calls. Have recommended family to him over the years and always has time for a chat to make sure family is well, Very friendly and trustworthy.
June 7, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for this great feedback about James and the service he provides. We're so glad you had a smooth and enjoyable experience with us and we hope to see you again. We pass these comments to James. Best wishes, John Grose Customer Service.
7up and no complaints
it’s my 7th vehicle from you in 9 years that should say it all , good company to deal with
July 15, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your continued custom and we're so happy to read your comments, we hope to see you again! Best wishes, John Grose Customer Service.
Fantastic customer service
Fantastic customer service, Terry helped us through whole experience of buying a car. We've used John Grose and will do so again. Highly recommended.
May 28, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to Terry. Best wishes, John Grose Customer Service.
Terry the privilege salesman was very…
Terry the privilege salesman was very good and helpful throughout our purchase. Let down slightly by vehicle having a flat battery within 2 days of delivery.
May 20, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Terry could provide you with such a positive and I hope all is well with the battery now, please get in touch with Terry if there is anything else. Best wishes, John Grose Customer Service.
Great service and support as always…
Great service and support as always thanks to James Honeywood professional clear and concise and customer first
May 10, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to James Honeywood. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
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